English 
V
Rating: 5 out of 5
Everything OK
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
C
Rating: 5 out of 5
Excellent products and customer service.
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V
Rating: 2 out of 5
I then requested a refund of my payment. At least that worked. Unfortunately I don't have the kit now, but I won't be ordering from1001hobbis again.
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G
Rating: 5 out of 5
Very satisfied with delivery site and product. 5 stars
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V
Rating: 5 out of 5
Great service! Would order from them again!
A
Rating: 5 out of 5
It is a good site and reference for modeling
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V
Rating: 1 out of 5
Very poor quality compared with goods provided by other sites.
A
Rating: 5 out of 5
VERY GOOD
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C
Rating: 5 out of 5
Any purchase is always satisfactory
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V
Rating: 5 out of 5
Everything in order, gladly again
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A
Rating: 5 out of 5
Very satisfied
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V
Rating: 1 out of 5
I have still not received the delivery and have not received any information about the delivery.
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V
Rating: 1 out of 5
poor
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
I have been waiting for my order for over a Monday and have not yet received any feedback
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V
Rating: 1 out of 5
Pure chaos, zero customer service
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V
Rating: 3 out of 5
Lots of choice but long waiting times/delivery times
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G
Rating: 4 out of 5
Though expensive but it is a very good website
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G
Rating: 2 out of 5
Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!
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G
Rating: 1 out of 5
Order NOT yet received !!!
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G
Rating: 1 out of 5
I didn't get anything in
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V
Rating: 1 out of 5
Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing
V
Rating: 1 out of 5
Still not received my order valued over £160 since last July 2021 and had no info
V
Rating: 1 out of 5
I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.
V
Rating: 5 out of 5
Huge choice of excellent products. Competitive prices and good service.
V
Rating: 2 out of 5
I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0
V
Rating: 1 out of 5
Been waiting for a refund for nearly 3 weeks and still no sign
Response from 1001hobbies
Hello , The refund was made on the 16/01/2022 Depending on the bank this could take several days We thank you for your patience and comprehension Best regards Zineb
A
Rating: 5 out of 5
Excellent
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A
Rating: 2 out of 5
The negative assessment is for having put on sale products that instead it was impossible to find and having ordered in early December in order to receive x Christmas this misunderstanding has created me a bit 'of problems ... Excellent instead the management of the problem a customercare always present with email updates and the resolution in the total refund took place in the time needed for foreign bank ...so to avoid the larks as sales and give real availability of products only then you acquire loyalty from customers!
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A
Rating: 1 out of 5
The model car was different from what was ordered ,plus the wheels were broken
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A
Rating: 4 out of 5
Nothing is perfect, you have a great choice, but not always competitive on prices. Sincerely
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A
Rating: 5 out of 5
Clear site, very pleasant to consult, all the information well arranged to place the order easily, very clear flow of information, deadlines respected including by the carrier (logistics independent of the merchant so risk of breaking the chain) note 5/5. Thank you very much!
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V
Rating: 5 out of 5
great navigation great service and fast delivery
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A
Rating: 5 out of 5
Very good! Thank you very much!
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A
Rating: 5 out of 5
nothing to say
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A
Rating: 3 out of 5
following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else
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V
Rating: 5 out of 5
The products are outstanding and hard to find elsewhere. I like the challenge of the detailed models. Ordering was easy and delivery was prompt.
A
Rating: 5 out of 5
The equipment ordered arrived correctly during this festive period, enhanced by the pandemic...;-) The only downside is the product listing on the site, which sometimes makes it difficult to find the product you're looking for. And the response to a request for information doesn't always arrive (unless I'm mistaken).
But given the range of products on offer, nobody's perfect. I am therefore satisfied. Sincerely
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But given the range of products on offer, nobody's perfect. I am therefore satisfied. Sincerely
A
Rating: 3 out of 5
Shipping takes too long
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A
Rating: 4 out of 5
very good
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A
Rating: 5 out of 5
I RECOMMEND
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