Customer reviews of 1001hobbies

An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.

shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.

Perfect, item in stock, fast shipping and delivery

Perfect beautiful toy ,

Great service and delivered on time as indicated ! Too bad I received most of the information ( emails ) in French but SOIT !

Great!

Product conforms to my expectations. Delivery time short and respected I recommend.

Very good super fast

Delivery on time. The only big problem is that the instructions are not in French, which is a shame and not very practical. Thank you

Good and fast delivery 🤜

compliant order and fast delivery, everything ok.

Incorrect order reception

Easy to use.

Everything was perfect. There was no stock and I was advised of when it would arrive and possible delays in transport.

Many items are not in stock. The delivery times indicated on the site are optimistic, as I have experienced 3 times. These times should be readjusted according to actual average times.

Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??

i was told there was a tracking number but it never work or said no such package.didn't like their response

Very impressed with the service from 1001hobbies.
Would highly recommend this company

Very fast delivery despite the risk of delay. Miraculously arrived in good condition as the item was bouncing around in a MUCH TOO BIG box. Satisfied with my order but packaging to be improved!

Packaging impeccable delivery top hyper fast I highly recommend 1001 hobbies Thank you to your team

Correct delivery time, very satisfied with the follow-up and the item ordered.

Contrary to what some people say online, this is a real store, in Paris. As I like France a lot, I overlook the fact that I had to wait a long time for the goods to arrive. The fact is, an item was offered that was no longer in stock, but the fact is also that 1001hobbies took care of a subsequent delivery...

Very bad because they are supposed to have delivered the package to someone other than me.

I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.

Very reliable dealer.

Very impressed with the speed of delivery

Be careful to use packaging that matches the contents. An airplane wing is light, so the cardboard is thin, BUT fragile !!!!! The cardboard was split 15 cm down the middle ..... Miraculously, the wing was in a very thin but intact plastic film. A stroke of luck.

VERY GOOD

Clear despite the delay . Was well informed

Fast service, fair prices and good packaging!

Very good order tracking

nickel

Excellent service fast delivery.

Choice, variety, easy ordering on the site and fast delivery. All in all, perfect.

Precise, fast and efficient!

Very good online store and very good product selection and delivery. Thank you!

Fast delivery, step-by-step tracking to the mailbox. TOP!

Well set up. Everything is easy to find.

Excellent customer service Careful delivery

Ok well