Customer reviews of 1001hobbies

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Acquirente Verificato

Rating: 5 out of 5

Published on 17/04/2021, 17:03 following a purchase from 03/04/2021

Perfect packaging,great service,great selection of items.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/04/2021, 16:19 following a purchase from 10/04/2021

Quick delivery, compliant, good advice: I recommend it.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 17/04/2021, 15:56 following a purchase from 31/03/2021

Order arrived on time and delivery was described in detail

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Geverifieerde Koper

Rating: 3 out of 5

Published on 17/04/2021, 15:46 following a purchase from 25/03/2021

Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.

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Comprador Verificado

Rating: 1 out of 5

Published on 17/04/2021, 15:30 following a purchase from 13/01/2021

I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.

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Response from 1001hobbies Published on 22/04/2021

Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/04/2021, 14:24 following a purchase from 08/04/2021

quality delivery despite covid and choice increased confidence

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Comprador Verificado

Rating: 5 out of 5

Published on 17/04/2021, 13:40 following a purchase from 08/04/2021

Everything was great. Perhaps the transport and delivery could be improved.

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Acquirente Verificato

Rating: 5 out of 5

Published on 17/04/2021, 09:26 following a purchase from 17/03/2021

Excellent material, courteous sellers and attentive to buyers' requests

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/04/2021, 08:49 following a purchase from 19/02/2021

Despite the slightly long delay, which is understandable given the situation, the products are as I expected.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/04/2021, 06:54 following a purchase from 11/04/2021

good site full of references fast shipping thanks.

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Verified Buyer

Rating: 5 out of 5

Published on 17/04/2021, 00:10 following a purchase from 31/03/2021

Quick delivery.. will definitely order from them again.. I ordered an rc body and it arrived in Canada in perfect condition..

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Acheteur Vérifié

Rating: 2 out of 5

Published on 16/04/2021, 19:47 following a purchase from 10/04/2021

Delivery is fast, but this is not the model I ordered.

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Response from 1001hobbies Published on 22/04/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 18:41 following a purchase from 10/04/2021

Great! Fast delivery, perfect packaging.

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Verified Buyer

Rating: 3 out of 5

Published on 16/04/2021, 18:28 following a purchase from 26/03/2021

Navigation straightforward when relevant section found. Unfortunately the item purchasrd was incorrect due to mislabeling. Two items with the same manufacturers number. Recived the incorrect items.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 17:55 following a purchase from 25/03/2021

despite a small problem with the item, 1001HOBBIES was very professional. thank you.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 16/04/2021, 17:26 following a purchase from 08/04/2021

Fast delivery, good service, everything perfect!

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Geverifieerde Koper

Rating: 4 out of 5

Published on 16/04/2021, 17:08 following a purchase from 11/04/2021

Satisfied with the service, only when ordering it is mentioned that there are no shipping charges from orders from € 69 . I was charged shipping costs for an order of € 85 . mvg Patrick

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 16:55 following a purchase from 10/04/2021

Fast and accurate delivery

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Geverifieerde Koper

Rating: 3 out of 5

Published on 16/04/2021, 16:45 following a purchase from 11/02/2021

It took a very long time to receive my order,although the product was"available" on the site.I also received FRENCH language mails regarding the delivery. The product ordered is OK.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/04/2021, 16:35 following a purchase from 08/04/2021

Google search and aurientation engine no doubt

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Response from 1001hobbies Published on 22/04/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 16/04/2021, 16:28 following a purchase from 05/04/2021

I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars

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Response from 1001hobbies Published on 22/04/2021

Hello, We invite you to contact our customer service 1001 hobbies at this address . Sincerely,

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 15:53 following a purchase from 12/04/2021

Perfect, fast

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Comprador Verificado

Rating: 5 out of 5

Published on 16/04/2021, 15:41 following a purchase from 12/04/2021

My first purchase with them and very satisfied with everything: delivery time, information and order tracking.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/04/2021, 15:26 following a purchase from 06/04/2021

Shipping takes a bit long in general. In addition, I received my last order with the cap of one of the small Tamiya paint pots broken in 2.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 14:49 following a purchase from 10/04/2021

No problem. Product conforms, very well packaged and received on time.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 14:12 following a purchase from 11/04/2021

Always the best, a beautiful website, lots of choice, the very basics!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 13:57 following a purchase from 08/04/2021

Fast, careful delivery

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 13:50 following a purchase from 03/04/2021

Product conforms Thank you C.D.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 13:42 following a purchase from 09/04/2021

Perfect

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Geverifieerde Koper

Rating: 1 out of 5

Published on 16/04/2021, 13:02 following a purchase from 06/04/2021

Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....

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Response from 1001hobbies Published on 16/04/2021

Mr Vercauteren, Some of your customers who paid for their purchases by credit card may have been debited twice for their purchases, due to a processing incident on 12 April. You have only been credited once and have no action to take for a refund. We apologise to you and your customers for this problem, which does not correspond to the quality of service we wish to offer you. A regularisation process took place on 14 April so that the sums unduly collected are reimbursed to the customers concerned, automatically and without any intervention on your part.
Yours sincerely

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/04/2021, 12:40 following a purchase from 05/04/2021

Good but a little long in delivery

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Verified Buyer

Rating: 5 out of 5

Published on 16/04/2021, 12:26 following a purchase from 04/04/2021

All good

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Acquirente Verificato

Rating: 5 out of 5

Published on 16/04/2021, 12:08 following a purchase from 25/03/2021

Perfect service I was informed step by step during shipping. Perfect package.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 16/04/2021, 11:38 following a purchase from 10/04/2021

went great gladly again

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Geverifieerde Koper

Rating: 1 out of 5

Published on 16/04/2021, 10:58 following a purchase from 22/03/2021

Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 10:09 following a purchase from 31/03/2021

Very well, no comments.

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Verified Buyer

Rating: 5 out of 5

Published on 16/04/2021, 09:39 following a purchase from 12/02/2021

Item ordered is exactly as described. Thank you.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/04/2021, 09:21 following a purchase from 09/04/2021

Order shipped on time, as expected and in good condition.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/04/2021, 00:00 following a purchase from 19/02/2021

Delivery times: impeccable, but package packaging: to be reviewed.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/04/2021, 20:45 following a purchase from 10/04/2021

Second order, perfect and fast. Looking forward to future orders!

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