/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I can't be satisfied since I haven't received anything yet.
Acheteur Vérifié
purchased on 17/11/2020
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1
/5
★☆☆☆☆
Incomplete description is misleading and makes the price inappropriate.
Acheteur Vérifié
purchased on 17/11/2020
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1
/5
★☆☆☆☆
I did not receive the parcel!
Acheteur Vérifié
purchased on 16/11/2020
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1
/5
★☆☆☆☆
The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.
Verified Buyer
purchased on 16/11/2020
1
/5
★☆☆☆☆
My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and
Verified Buyer
purchased on 16/11/2020
1
/5
★☆☆☆☆
I ordered a yellow and white sailboat and received a red and black one!
Acheteur Vérifié
purchased on 15/11/2020
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1
/5
★☆☆☆☆
Deplorable!!! Shame to have to give a mark of 1. Product said to be in stock with delivery in 48h but received in 8 days and don't tell me it's because of covid I'm the owner of 2 E-Commerce sites and my customers are delivered on time. Parcel packed in a simple plastic bubble box arrived exploded. It was to offer I will have to do otherwise. Stop by
Acheteur Vérifié
purchased on 13/11/2020
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1
/5
★☆☆☆☆
My order at 1001hobbies never arrived at it's destination! After sending multiple e-mails to your customer service asking where my package is They notified me that they will conduct an investigation with the postal office However it has been 3 weeks and your costumer service is not responding to any of my e-mails that I have been sending regarding the progress about this investigation Your costumer phone number doesn't work either At least have the guts responding to this review! I am seriously losing patience with this company
Geverifieerde Koper
purchased on 13/11/2020
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1
/5
★☆☆☆☆
I ordered a black Macan in 124eme I receive a blue one I return it via customer service and at the second sending it arrives again blue. Customer service tells me they have no more blacks in stock! So I'm waiting for them to come back with a refund and reship the one I received. Disappointed and a per
Acheteur Vérifié
purchased on 09/11/2020
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1
/5
★☆☆☆☆
No article received UPDATE Meanwhile we are more than 3 weeks on and I still haven't received him money or article Disastrous company
Geverifieerde Koper
purchased on 09/11/2020
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1
/5
★☆☆☆☆
Claims amazing customer service Claims amazing customer service, call the number and I can't get a person, or leave a number, so I have to leave an email, however, my issue is time-sensitive, and I need to be able to call. There is no indication your order goes through when placing an order. When you go to enter credit card information you are redirected to a sketchy site, and they keep rejecting my Visa.
Verified Buyer
purchased on 08/11/2020
Answer from 1001hobbies
Mrs. KNUTSON, Thank you for your feedback. We regret that the payment of your visa does not go through. Unfortunately, we cannot give you more information. Indeed, these banking data are strictly personal and belong to your bank. We advise you to call your bank to try to understand what is going on! cordially, Laure
1
/5
★☆☆☆☆
I still haven't received anything, even though I was supposed to be delivered in
Acheteur Vérifié
purchased on 08/11/2020
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1
/5
★☆☆☆☆
Claims amazing customer service Claims amazing customer service, call the number and I can't get a person, or leave a number, so I have to leave an email, however, my issue is time-sensitive, and I need to be able to call. There is no indication your order goes through when placing an order. When you go to enter credit card information you are redirected to a sketchy site, and they keep rejecting my Visa.
Acheteur Vérifié
purchased on 08/11/2020
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Answer from 1001hobbies
Mrs. KNUTSON, Thank you for your feedback. We regret that the payment of your visa does not go through. Unfortunately, we cannot give you more information. Indeed, these banking data are strictly personal and belong to your bank. We advise you to call your bank to try to understand what is going on! cordially, Laure
1
/5
★☆☆☆☆
Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of �206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
Verified Buyer
purchased on 05/11/2020
1
/5
★☆☆☆☆
DON'T BUY FROM THEM!! This site is from France. They are lowlife theiving criminals who take your money and then don't deliver the product. First, the order was ""supposedly"" shipped to another address in another state. Second, they reshipped only part of my order to me. THIRD, AND THIS IS IMPORTANT, IT TOOK 3 MONTHS TO GET A REFUND OF MY MONEY. I HAD TO HOUND THEM TO GET IT. THEY HOPE TO WEAR YOU OUT. SCUMBAGS
Verified Buyer
purchased on 05/11/2020
Answer from 1001hobbies
Mr. Parins, Thank you for your email. We inform you that the refund was made on November 2, 2020. Moreover, we make no secret of the fact that our company is based in France. We thank you for your understanding, cordially, 1001hobbies customer service.
1
/5
★☆☆☆☆
Do NOT deal with this cowboy outfit… Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of £206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
Verified Buyer
purchased on 05/11/2020
Answer from 1001hobbies
Mr. Bowland, Thank you for your feedback. We are still waiting for your return, you will understand that we cannot refund a product we don't have! Thank you for your patience, cordially, Customer care 1001hobbies.
1
/5
★☆☆☆☆
Two weeks waiting for a delivery, which still hasn't arrived! Not impressive
Verified Buyer
purchased on 05/11/2020
1
/5
★☆☆☆☆
DON'T BUY FROM THEM!! This site is from France. They are lowlife theiving criminals who take your money and then don't deliver the product. First, the order was ""supposedly"" shipped to another address in another state. Second, they reshipped only part of my order to me. THIRD, AND THIS IS IMPORTANT, IT TOOK 3 MONTHS TO GET A REFUND OF MY MONEY. I HAD TO HOUND THEM TO GET IT. THEY HOPE TO WEAR YOU OUT. SCUMBAGS
Acheteur Vérifié
purchased on 05/11/2020
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Answer from 1001hobbies
Mr. Parins, Thank you for your email. We inform you that the refund was made on November 2, 2020. Moreover, we make no secret of the fact that our company is based in France. We thank you for your understanding, cordially, 1001hobbies customer service.
1
/5
★☆☆☆☆
Do NOT deal with this cowboy outfit... Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of £206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
Acheteur Vérifié
purchased on 05/11/2020
Translated review
Answer from 1001hobbies
Mr. Bowland, Thank you for your feedback. We are still waiting for your return, you will understand that we cannot refund a product we don't have! Thank you for your patience, cordially, Customer care 1001hobbies.
1
/5
★☆☆☆☆
Paid but no order was created. After 2 weeks requested for order to be made. Promised delivery time was 2-4 days. Got it in more than a weeks time ... from France and not DE.
Verifizierter Käufer
purchased on 03/11/2020
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1
/5
★☆☆☆☆
The order took twenty-four days to arrive, and the metal sheets for the models were bent
Comprador Verificado
purchased on 03/11/2020
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1
/5
★☆☆☆☆
I had a problem with my online payment and was debited without receiving any notification. I was certainly reimbursed on appeal, but I didn't think that could happen nowadays. If I hadn't been on the lookout myself
Acheteur Vérifié
purchased on 03/11/2020
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1
/5
★☆☆☆☆
Please remove me from your email address contacts immediately. I don't want another email from your company.
Verified Buyer
purchased on 02/11/2020
1
/5
★☆☆☆☆
Dear Sir, I was sincerely hoping that you wouldn't be so naive as to send me a satisfaction survey. Because the least I can say is that I'm not at all satisfied. You can judge for yourself: an order placed on October 13 was first indicated on my computer as being in restocking, even though the site showed the product to be available, and it still hadn't been delivered on the 30th (a long way from the six working days announced!), so I decided to call your Services. And then, as if by a miracle, everything fell into place! That very evening I received an e-mail telling me that my model was on its way. It has indeed reached me, thanks to the efficiency of the French Post Office, which I strongly urge you to emulate... Yours sincerely
Acheteur Vérifié
purchased on 02/11/2020
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1
/5
★☆☆☆☆
The model I chose in the wooden model section ended up being a plastic model of a kinder for adults. Moreover I received the order after more than three weeks ..... too bad for my father's birthday ... big big disappointment
Acheteur Vérifié
purchased on 02/11/2020
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1
/5
★☆☆☆☆
First the order was not processed then I had to file several complaints and when I threatened to take legal action my request for processing was heard. Not recommended SUGGESTION: THE REMOTE CONTROL IS MISSING FROM THE FLYER!!! ACCORDING TO THE DESCRIPTION THIS IS PART OF THE PACKAGE! NOT RECOMMENDED AT ALL IF I COULD I WOULD GIVE MINUS STARS. With reference to the impertinent response to my review, I would like to comment because my case was only processed when I contacted trustpilot. Nobody was able to help me for more than 8 days. I was always sent a message in bad German in which I had to keep telling them exactly what the problem was.
Verifizierter Käufer
purchased on 01/11/2020
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1
/5
★☆☆☆☆
I have forwarded my complaints twice and I get the same answer each timeI have to return my order at my expense (11 euros)while the delivery is not completeSo I request a new delivery at your expense
Geverifieerde Koper
purchased on 01/11/2020
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1
/5
★☆☆☆☆
More problems now with my brushes
Acheteur Vérifié
purchased on 30/10/2020
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1
/5
★☆☆☆☆
I ordered Scary Terry with the sword hands and got a completely different Scary Terry. I just hope that Krombobulus Michael's leg matches the color later. It doesn't look like a fake, which is why I'm keeping it, but it wasn't my order. That's why I won't be buying from you again and can't recommend you to anyone.
Verifizierter Käufer
purchased on 29/10/2020
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1
/5
★☆☆☆☆
I got the model kit I ordered in a reasonable period of time considering that it was shipped from France and delivered to me in California. It arrived in good condition with no broken parts. It is good to know that there is a place to get model kits at a good price which may not be readily available or not available at all from other sources.
Verified Buyer
purchased on 28/10/2020