/5
★★★★☆
based on 36832 reviews published
★★★★☆
based on 36832 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Model arrived in excellent condition with very fast service. Prices are very good and with excellent customer service will buy from again Thank you for a very good purchasing experience
Verified Buyer
purchased on 15/10/2020
1
/5
★☆☆☆☆
Product not delivered
Acheteur Vérifié
purchased on 15/10/2020
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1
/5
★☆☆☆☆
This antenna is not available in the US so I ordered it from another country. Took me 10 minutes to replace. Beats having to send your radio in to replace the antenna for a simple repair.
Verified Buyer
purchased on 14/10/2020
1
/5
★☆☆☆☆
Fast delivery with delivery updated rings quality warned excellent.
Verified Buyer
purchased on 14/10/2020
1
/5
★☆☆☆☆
Product delivered not in conformity and not complete. I ordered a 6mm diameter spreader bar and received a 5mm one. In addition, an allen key must be supplied and it wasn't ready.
Acheteur Vérifié
purchased on 14/10/2020
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1
/5
★☆☆☆☆
My order didn't arrive on time, even after a telephone conversation, the deadline I was given didn't correspond. What's more, I ordered subjects that were painted in the photos, whereas in the box they were to be PAINTED. I reported this by phone and the person I spoke to told me that she would give me a credit of 700 euros.
Acheteur Vérifié
purchased on 13/10/2020
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1
/5
★☆☆☆☆
Wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
Acheteur Vérifié
purchased on 12/10/2020
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1
/5
★☆☆☆☆
Worst excuse of a model I���ve ever seen None of the parts fit properly without major Cutting, scrapping etc. Normal Testors model would not work on what ever material was used on this mold. Canopy did not fit at all Nev
Verified Buyer
purchased on 12/10/2020
1
/5
★☆☆☆☆
Wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020
Verified Buyer
purchased on 12/10/2020
1
/5
★☆☆☆☆
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
Acheteur Vérifié
purchased on 11/10/2020
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Answer from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
This is not at all the item I ordered! The parcel arrived folded into a ball in the letterbox.
Acheteur Vérifié
purchased on 11/10/2020
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1
/5
★☆☆☆☆
Incorrect item delivered Incorrect item delivered. After waiting several weeks for my international delivery (from 1001 Modelikits in France), instead of receiving the Huey Decal Set that I ordered, I received decals for a Japanese warship! The company website gives no email contact details for customer service. Very disappointed.
Verified Buyer
purchased on 11/10/2020
Answer from 1001hobbies
Dear Mr Greenfield, Thank you for your feedback. We apologize for this incident. Our customer service has price contact with you in order to obtain photos. We thank you for sending us these photos as soon as possible so that we can find a solution as soon as possible. Thank you very much, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Order done and paid but hear nothing more
Geverifieerde Koper
purchased on 11/10/2020
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1
/5
★☆☆☆☆
Good service. Great products
Verified Buyer
purchased on 10/10/2020
1
/5
★☆☆☆☆
I love the way you treated me great customer service
Verified Buyer
purchased on 10/10/2020
1
/5
★☆☆☆☆
I have not received my order
Comprador Verificado
purchased on 10/10/2020
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1
/5
★☆☆☆☆
The package was not sent as a gift as requested and was not marked as a gift with contents of no commercial value. The recipient in Israel must pay customs and fees. please forward to the sender.
Verifizierter Käufer
purchased on 09/10/2020
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1
/5
★☆☆☆☆
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
Acheteur Vérifié
purchased on 09/10/2020
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1
/5
★☆☆☆☆
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
Acheteur Vérifié
purchased on 09/10/2020
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1
/5
★☆☆☆☆
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als 'aangemeld' maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Acheteur Vérifié
purchased on 06/10/2020
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Answer from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
1
/5
★☆☆☆☆
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Verified Buyer
purchased on 06/10/2020
Answer from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
1
/5
★☆☆☆☆
The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
Verified Buyer
purchased on 05/10/2020
1
/5
★☆☆☆☆
Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.
Verified Buyer
purchased on 05/10/2020
1
/5
★☆☆☆☆
My order was packed well shipped promptly (especially considering the craziness of ordering something from overseas right now with the Covid-Craziness) and the prices were reasonable. I'll happily deal with this vendor/business again.
Verified Buyer
purchased on 04/10/2020
1
/5
★☆☆☆☆
The model is incredible. Got here quickly. It's a good experience building it also
Verified Buyer
purchased on 03/10/2020
1
/5
★☆☆☆☆
I received an incomplete box with lots of items missing and replaced by duplicates that I did not want !!!!!quitte french weapon set 1 AASM 4 pcs and GBU12 4 pcs absent and replaced by M2K fuel tanck 4 pc
Acheteur Vérifié
purchased on 03/10/2020
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1
/5
★☆☆☆☆
1001 Modelkits really knows how to take care of their customers and ensure satisfaction. After receiving an order with several damaged paint bottles 1001 Modelkits replaced my order at no additional charge. The follow on order has just arrived in perfect condition and I could not be happier. Thank you 1001 Modelkits for standing behind your customers and ensuring that we get value for our money. Brian Brown Virginia USA
Verified Buyer
purchased on 30/09/2020
1
/5
★☆☆☆☆
1 - Not many products 2 - MUCH more expensive than on other sites 3 - In short, pass on and look elsewhere...
Acheteur Vérifié
purchased on 29/09/2020
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1
/5
★☆☆☆☆
Very slow delivery bad description of the product bad and slow refund In short I will never buy anything here again !!!
Geverifieerde Koper
purchased on 28/09/2020
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1
/5
★☆☆☆☆
The package arrived with no damage to the box. The contents had no damage or spillage. I am thankful for the package.
Verified Buyer
purchased on 27/09/2020