Customer reviews of 1001hobbies

The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.

Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.

Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.

no problem. good service

Metal earth model received with twisted packaging so model damaged and a brush c

very well packed and protected. Everything is in order. I recommend

Very good site. Order perfect and delivered on time. A great choice for modelling lovers. I recommend

6th negative review... order 711 ... no reaction apart from a message telling me that customer service will contact me ... I'm still waiting ... I'll have to move up a gear with registered mail and procedure and etc etc ... too bad, I just wanted to make a model and not have to deal with this! in any case, one thing's for sure: NEVER AGAIN will I get 1001 MAQUETTES !!!! reply this morning from customer service, who are supposed to get back to me today ... that's only the third time and still nothing ... what a box!

Very good fast delivery

Order placed on Monday evening 301120, processed and dispatched on 31220. Delivery by mondial relais on 101220 picked up on 111220. 3 days to process the order and prepare the shipment is largely satisfactory for a pre-Christmas period when potentially there may be more orders to manage, especially since all the paint cans were well packed with protective bubble wrap, so there was no possibility of them bumping into each other. The only minor disappointment is that I could have collected my parcel a day earlier, but I didn't receive any SMS or e-mail notification informing me of the parcel's arrival at the relay point. I don't think this problem comes from 1001maquettes but rather from mondial relais, so I'll leave the 5 stars. So remember to check the parcel tracking on the mondial relais website in case you too don't receive any notification. Correction: I received the e-mail from 1001maquettes informing me of the arrival of my parcel at the relay point after I had already collected my order and 24 hours after the real moment of availability of the parcel in the relay point. I think this delay must be due to the inertia of the procedure that mondial relais sends the notification to 1001maquettes who then contacts us again. I'll leave you to it, I've got a make-up.

Serious store Fast delivery No hesitation

Serious and competent site

Super fast and well packaged!!! Thanks a lot !!!!

very good site . I can't judge the article because it's for a gift.

The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.

Placed an order and then my problems started! Had no order confirmation just payment details upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.

Thanks did take a little long but I even got a little more than what I ordered

The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.

Very bad service I am waiting for a package since Monday. And now they put me stopped at the post office for incidence

After several shipments I have to say 100% reliable. Good communication and very good website. If a product is not in stock they say so unlike other modeling companies. Thanks for everything and I hope to continue shopping with you. A

Thank you to 1001 model kits for the Supermarine S6 seaplane kit I ordered. Every thing came as described and was delivered safely by Hermes. I will look forward to building this kit as I have not built one of these before. Thanks to all concerned for a great service.

Have ordered twice with this company. Awaiting the second order now. First time of ordering from out of England. First order arrived well packaged and in good time. Will definitely use them again.

Good to deal with

My experience so far is to select and pay for goods which are not then delivered. The delivery company Hermes failed to find our address which has been here for 40 years and returned the item to you. I suggest you find a reliable delivery company and either return our money or provided the goods. Update Still had no contact from customer service as promised. But have had 2 deliveries today from Hermes via separate companies with no problems! How long is a couple of days replying to me? This is a Christmas present and it will be difficult to explain why someone has got nothing from me on Xmas day.

Everything as ordered and on time.

Vreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.

I'd like to come back to my previous negative review. The after-sales service contacted me on 2 occasions to try and find a solution with their supplier for the missing parts. I appreciate this commercial approach and hope that it will help me to find a solution.

Neat packaging and very fast shipping. This product lives up to my expectations. The quality is spot on.

Fast delivery

Well still nothing received my note should be slightly higher if I receive my order by December 11 but do not expect sparks!!!! That aside, disappointed for a 1

I'm giving it 2 stars because the product seems fine, but the packaging needs to be improved! A huge cardboard box for 1 small box lost in the middle of plastics is excessive and not environmentally friendly.

No problems at all. Delivery on time

Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.

My second order with 1001 and also this time arrived well Clear site good contact via email There is nothing wrong with that The order on the other hand has taken 18 days Probably to not have to build large stocks to have they do not have everything in stock This long delivery time was not clear to me Now I know this I can take it into account

Everything went well. Thank you very much.

I was sent a voucher with a 5% discount by email for my late delivery. I then wanted to place a new order and claim the discount. The discount code cannot be entered or is not known at 1001hobbies. So no new order as the 5% discount promise cannot be claimed. Promises alone are not enough - they should also be kept.

The package "preparation" took 10 days (!) although the goods were in stock. Two small recipients and 4 plastic tubes. The goods were then registered with DHL for 3 days. After a total of 16 days I received the goods in an A4 envelope. You are repeatedly put off. Very bad store. If you can no longer manage the orders, give other delivery times or block the purchases. This was the first and also the last time I ordered something here. One star is still too much rather 3 minus stars. By the way, you can delete the telephone number on your website. You can't reach anyone after the electronic announcement the call is ended. You can keep the €5 voucher sent by e-mail. Normally I should receive the total amount paid from you as I am extremely late. UPDATE: It has now been 5 days since 1001Hobbies sent me the email below in response to my review saying that they would get back to me immediately. Nobody has contacted me. What a store.

The postal service is very, very slow and prices can be improved.

I placed an order on 2712 and to this day they do not tell me when I will receive it as it is still in process and they have removed it from stock. It is a shame because they give me long. Here I do not buy again I hope to receive it someday because if not I will go to consumers to put one.

On 15-11-2020 I placed an order and today 10-12-2020 I still have not received it. In the post office in the tracking of the shipment they say that it is preregistered the day 26-11-2020 which means that they have not yet delivered the package at the post office. Very bad fatal a d