Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Great photo etched set Great photo etched set. Fast delivery and packing.
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Response from 1001hobbies
Dear Mr Koharski, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Fast delivery and product conforms to specifications. Thank you very much
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 02/11/2020
I ordered 2 books from there which were both shown as available. The order then stated that one of the two was backordered, which then took more than 14 days. However, when I asked by e-mail, I quickly received a polite and competent reply that my order would be delivered within the next week, which it was. In the meantime, the book in question was still listed as ""Available"". However, as the book was no longer available anywhere else, the whole thing is still acceptable for me, only the delivery times could be better managed.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 02/11/2020
Everything went great great offer but it is absolutely necessary to mention the scales in the model building articles!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Efficient Great product and an efficient process in receiving it.
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Response from 1001hobbies
Dear Mr P Rivera, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
everything perfect great seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
everything perfect everything perfect, great seller
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Response from 1001hobbies
Dear Mr Argudo, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/11/2020
Please remove me from your email address contacts immediately. I don't want another email from your company.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
Great product and an efficient process in receiving it.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 02/11/2020
Great everything purchase send and receive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Please remove me from your email... Please remove me from your email address contacts immediately. I don't want another email from your company.
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Response from 1001hobbies
Mr. Boer, Thank you for your feedback. We regret your request. We have removed the receipt of your email address from your customer account. We look forward to hearing from you, Customer service 1001 hobbies
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/11/2020
Efficient Great product and an efficient process in receiving it.
Response from 1001hobbies
Dear Mr P Rivera, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
everything perfect everything perfect, great seller
Response from 1001hobbies
Dear Mr Argudo, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
Please remove me from your email… Please remove me from your email address contacts immediately. I don't want another email from your company.
Response from 1001hobbies
Mr. Boer, Thank you for your feedback. We regret your request. We have removed the receipt of your email address from your customer account. We look forward to hearing from you, Customer service 1001 hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
Excellent in every way. Seamless post and delivery. Very highly recommended. Thank you
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/11/2020
Very good service
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 02/11/2020
Excellent and quickly delivered even within the agreed time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Very fast delivery thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Glue not supplied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Long delivery time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2020
Dear Sir, I was sincerely hoping that you wouldn't be so naive as to send me a satisfaction survey. Because the least I can say is that I'm not at all satisfied. You can judge for yourself: an order placed on October 13 was first indicated on my computer as being in restocking, even though the site showed the product to be available, and it still hadn't been delivered on the 30th (a long way from the six working days announced!), so I decided to call your Services. And then, as if by a miracle, everything fell into place! That very evening I received an e-mail telling me that my model was on its way. It has indeed reached me, thanks to the efficiency of the French Post Office, which I strongly urge you to emulate... Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
concerning my last order placed with you . there is nothing to report since it arrived very well protected and also well delivered to the date provided . continue c
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Good but no assembly instructions in French :so a little minus .merci Google!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
No complaints but a delay in delivery due to colissimo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Fast and efficient
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2020
The model I chose in the wooden model section ended up being a plastic model of a kinder for adults. Moreover I received the order after more than three weeks ..... too bad for my father's birthday ... big big disappointment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Quick handling of my order and prompt reception
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2020
Sanitary crisis ok but after 2 weeks parcel shipped but not delivered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Plenty of choice Responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Very nice model m But it's a shame we can't use it as a prop in the theater, more for collectors m
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Top! Very good telephone service. Professional and efficient staff.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/11/2020
First the order was not processed then I had to file several complaints and when I threatened to take legal action my request for processing was heard. Not recommended SUGGESTION: THE REMOTE CONTROL IS MISSING FROM THE FLYER!!! ACCORDING TO THE DESCRIPTION THIS IS PART OF THE PACKAGE! NOT RECOMMENDED AT ALL IF I COULD I WOULD GIVE MINUS STARS. With reference to the impertinent response to my review, I would like to comment because my case was only processed when I contacted trustpilot. Nobody was able to help me for more than 8 days. I was always sent a message in bad German in which I had to keep telling them exactly what the problem was.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 01/11/2020
Great everything perfect
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/11/2020
The shipment left after at least 2 weeks after the request the package has been in delivery for three days and I still haven't received anything
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/11/2020
Great customer service
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/11/2020
I have forwarded my complaints twice and I get the same answer each timeI have to return my order at my expense (11 euros)while the delivery is not completeSo I request a new delivery at your expense
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/11/2020
Everything went nicely ordering and paying went well delivery time and it arrived in one piece so fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
one of the products is defective 2 weeks I reported by mail and no response too bad ... otherwise the rest of the products received is perfect. fast shipping and well packaged. customer service has contacted and replaced the item . thank you it's very commercial I appreciate the gesture . super SAV thank you c
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