Customer reviews of 1001hobbies

Simple, well-designed website. Well received the purchase within a reasonable timeframe (7 working days) during the known 'Coronavirus' circumstances (March 2020). The model box and general packaging were in order. On the other hand, the 'purchase tracking' service via pc did not work (in my case?) which added 'stress' to the concretization of this operation until the delivery date.

Nice models, but despite the purchase of a""kit"" not all the paints are supplied. Too bad, especially when it's a gift.

Deadline met and solid packaging. Proposal of substitution in case of breakage... I recommend

Very good .especially well protected

All ok Correct efficient fast -)

meets my expectations. Fast shipping

A well-designed site for product selection, with a good choice of paints, especially enamel. More small-scale modeling equipment would be appreciated, and would help beginners who struggle to find what they need in the local shops. Fast shipping and excellent service.

Delivery on time no worries with this site and an impressive choice....

Product availability and speed of shipment. Only problem not yet verified: will the quantity of paints sent be sufficient to cover the needs of the customer?

The items ordered were delivered very quickly. The children haven't used the models yet, but they will soon, given the confinement. I think I ordered these models at the right time.

very good servicebut it's a shame you can't order spare parts

Very fluid site and fast turnaround

everything is perfect lots of choice

Always satisfied with this site.

I got back into model making at the age of 50 following an injury, and I found a very good choice of products and very good quality and follow-up.

Correct delivery time despite COVID19.............!!!!!! Good product. Good value for money.

Excellent follow-up. Product conforms to the site at a very good price. I recommend

- Ordered on 08022020. No indication of item availability or delivery date when I placed my order. - Still nothing received on 26022020! No information on the status of delivery despite the delay. I conclude that I was sold an item that was not in stock (which never arrived and which is now reported as unavailable). - I call customer service to cancel my order. The person I spoke to (a nice person, it has to be said) asked me to confirm it in writing and announced that a refund would not be forthcoming for another two weeks. - I write to express my dissatisfaction, saying that I'd been sold an item that wasn't available. I'm told I'm mistaken. What is it then? - I go back to the site today and I see that the order was cancelled on 10022020 !!! Instead of 26022020 (date of my call). - And finally: I've been trying to unsubscribe from the newsletter ever since and I'm still receiving promotional emails! I don't recommend this site!

Nothing to say, it's impeccable, don't change a thing.

very good delivery tracking

delivery a little slow but large selection i recommend

order received after a 2nd shipment the parcel relay not having received the 1st ...... satisfied with the products

very good products fast delivery and enough to satisfy the modellers by a plethoric choice

Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

Very fast despite the time thank you v

Hello very satisfied with the maquett

Following my complaint that I had received cheaper replacement items but paid the same price as the items ordered, 1001 Maquettes sent a parcel containing the correct items at their expense. I would like to thank them for their prompt response to my last e-mail. It's a pity that this anomaly has become so serious because we didn't have a copy of the delivery note, that you have problems sending your e-mails and that you deduct the amount of the order as soon as you receive it and not the amount of the delivery when you send it.

Laatste bestelling ooit eerst krijg je een mail dat je item verzonden is als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is het zou bij hun toekomen op het einde van de week begin volgende week maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail je hebt toch onze policy gelezen. Klantenservice nul beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

Great service will use again

Top product good communication very fast delivery gladly again with 1001 Modellbau.

Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

I have not received yet the last 2 models I bought .25.03.2020

It would be nice if when you buy the paints that the box says they are needed or at least recommend those colors.

Great assortment Deliveries on time.

I've already answered this question

Fast and accurate delivery. Would recommend.

Parcel ordered on March 18 still not sent to date (March 25). I know there's an exceptional situation but I've contacted them to get information about the delivery since March 20 and to date there's been no response from the logistics team. In response to the seller's answer ... March 4 is a previous order. How do you receive an order on March 4 that was placed on March 18. What does it mean? Maybe you didn't look carefully? In any case, I must not modify my comments as you advise. By way of information, I sent an e-mail on March 20 and March 23 with a reply from you each time (but without any information about the parcel). Thank you for modifi

Excellent communication. The only reproach is the waiting time due to parts available on the site and finally out of stock. But overall I am very satisfied with this site.

Very good performance

nothing more to say