Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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David V.
Rating: 5 out of 5
following a purchase from 14/01/2025
fast delivery, great selection and super quality. also excellent and friendly customer service.
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Response from 1001hobbies
Thank you for your great feedback! We're glad you're pleased with our quick delivery, wide selection and quality. Also nice to hear that your customer service experience was positive. We look forward to serving you again soon!
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J L.
Rating: 5 out of 5
following a purchase from 31/01/2025
Quickly found what I was looking for
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Response from 1001hobbies
Great to hear from you! We're glad you found what you were looking for quickly. Hopefully until next time!
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Danny P.
Rating: 3 out of 5
following a purchase from 22/01/2025
The ordered items often take very long before they are there a while ago I had ordered 2 boxes and I got 1 of them here several times been behind it has taken a long time but is neatly resolved I got another box sent for free that was then again classy otherwise friendly and neat customer service so not everything is bad but those orders should be better people pay for it too that can not be so
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Laurens B.
Rating: 5 out of 5
following a purchase from 30/01/2025
All products ordered were delivered neatly at the indicated delivery time and undamaged.
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Response from 1001hobbies
Thank you so much for your positive feedback! We are happy to hear that your order was delivered on time and in good condition. We hope to serve you again soon!
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Régis P.
Rating: 5 out of 5
following a purchase from 22/02/2025
Site discovered following imprecise research into possible automobile miniatures. Discovered and bought the product. Totally satisfied on receipt. Site rich in choice of quality objects. I'll be back...
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Response from 1001hobbies
Thank you very much for your detailed feedback! We are delighted that your discovery of our site was a pleasant surprise and that you were fully satisfied with your purchase. We hope to see you soon for new finds!
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Jan S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Clear
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Response from 1001hobbies
Thanks for your comment! We're glad you found the site uncluttered. Hopefully you will come back to us soon!
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coulais L.
Rating: 5 out of 5
following a purchase from 23/02/2025
fast shipping
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with the speed of our deliveries. See you soon for your next order!
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Yves-marie A.
Rating: 5 out of 5
following a purchase from 30/01/2025
Very good site with lots of choice and good prices for quality models.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted you like our selection and prices. See you soon for a new order! ️
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Eric P.
Rating: 4 out of 5
following a purchase from 27/01/2025
HI VOUS ME METTEZ DES POINTS POUR 14.99 E VOUS LIVREZ BEAUCOUP TROP TARD A EBAY J'AI MES COLIS 3 A 4 JOURS SINON VOUS AVEZ BEAUCOUP DE CHOIX MERCI
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Response from 1001hobbies
Hello, thank you for your feedback! We're delighted that you like our choice of products. Regarding delivery, we understand your frustration and are doing our best to reduce delays.
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Willem P.
Rating: 1 out of 5
following a purchase from 17/01/2025
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
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Laurent A.
Rating: 1 out of 5
following a purchase from 30/08/2024
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!
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Response from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
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Carles P.
Rating: 4 out of 5
following a purchase from 23/01/2025
A more forceful description of the product is missing; especially in new products.
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Response from 1001hobbies
Thank you for your comment. We take your suggestion into consideration and we will work on providing more detailed descriptions, especially for new products. We really appreciate your feedback and hope your next experience will be even better. have a great day!
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Franz Z.
Rating: 5 out of 5
following a purchase from 06/02/2025
Navigation on the site, customer service and delivery are very reliable!
Unfortunately, you cannot pay in installments by bank transfer! 🤷️ A retailer takes no risk, as the goods are only dispatched once full payment has been received!
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you are satisfied with the navigation, customer service and delivery. We take note of your comment regarding payment in installments by bank transfer and will check this internally. Thank you for your suggestion and we hope to welcome you back as a customer soon!
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zacharie James iris gaeaf G.
Rating: 4 out of 5
following a purchase from 16/11/2024
A bit pricey for a HG but it was a kit that was hard to find, and I appreciate them being able to supply it.
Response from 1001hobbies
Thank you for your feedback! We understand that some items can be priced higher, especially when they're hard to find, and we’re glad we could provide you with the kit you needed. We appreciate your support and hope to assist you again soon!
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THOMAS L.
Rating: 3 out of 5
following a purchase from 15/12/2024
Plenty of choice, but crazy delays...... Even if it's marked available .....
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Sincerely, 1001hobbies
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Alexandre B.
Rating: 5 out of 5
following a purchase from 31/01/2025
Satisfied with the site, delivery within a day was on time.
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Gerald C.
Rating: 5 out of 5
following a purchase from 17/01/2025
Everything from A to Z is perfect, as usual, nothing but excellence, thank you!
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Ray S.
Rating: 5 out of 5
following a purchase from 10/02/2025
Received in perfect condition
Response from 1001hobbies
Thank you for your feedback! We’re glad to hear your item arrived in perfect condition. Looking forward to your next order!
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Michael N.
Rating: 5 out of 5
following a purchase from 13/02/2025
These guys were the only people on the internet who had what I needed in stock. Purchase was easy and the item arrived safely; I will definitely use them again!
Response from 1001hobbies
Thank you so much for your kind words! We're thrilled to hear that we were able to provide what you needed and that your purchase went smoothly. We look forward to serving you again in the future!
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laura B.
Rating: 5 out of 5
following a purchase from 05/02/2025
Very wide range in proposals
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Christophe R.
Rating: 3 out of 5
following a purchase from 05/02/2025
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Yours faithfully
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JEAN FRANCOIS M.
Rating: 4 out of 5
following a purchase from 13/01/2025
TOTALLY SATISFIED WITH THE SERVICE (parcel tracking, secure payment...).
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with our parcel tracking and secure payment system. See you soon for your next order!
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Robert B.
Rating: 5 out of 5
following a purchase from 23/01/2025
Very large range for very specific hobbies. Prices are also fair in my opinion, although compared to other sites the prices on this site are slightly higher. However, this is made up for by the lower shipping costs. All in all, I will only order from this site in the future.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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guinchard J.
Rating: 1 out of 5
following a purchase from 30/01/2025
check your stock before putting it up for sale
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Response from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
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Alain A.
Rating: 4 out of 5
following a purchase from 20/02/2025
I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with your order, but we're sorry about the delivery problem. Unfortunately, some carriers can sometimes change the drop-off point. Please contact us at [email protected] if this happens again, and we'll see what we can do to improve the experience.
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Norman J.
Rating: 4 out of 5
following a purchase from 28/01/2025
Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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JOSE G.
Rating: 5 out of 5
following a purchase from 19/11/2024
Fast delivery.
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Response from 1001hobbies
Thank you for your return ! We are pleased that the shipment was fast. À bientôt pour une nouvelle commande !
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Alex A.
Rating: 2 out of 5
following a purchase from 09/02/2025
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
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eric B.
Rating: 5 out of 5
following a purchase from 05/02/2025
Correct delivery and products in perfect condition. Nothing negative to say. The rather high price is known from the outset and is therefore not open to criticism (it's the buyer's choice).
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Response from 1001hobbies
Thank you for your detailed feedback! We are delighted that the delivery and condition of the products lived up to your expectations. Your approach to price is very fair: quality and passion are priceless. We look forward to seeing you again for a future order!
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frédéric B.
Rating: 5 out of 5
following a purchase from 04/02/2025
huge choice. Good information
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Response from 1001hobbies
Thank you for your feedback! We're delighted that our wide selection and information are to your liking. See you soon for new discoveries!
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'Chin' M.
Rating: 1 out of 5
following a purchase from 21/10/2024
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
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Response from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
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Morgane L.
Rating: 5 out of 5
following a purchase from 06/02/2025
Product conforms to description, prompt and careful shipment. Website clear and easy to use. Good contact with the company. Would recommend!
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Response from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that your experience has lived up to your expectations, both in terms of the product and our service. See you soon for your next order!
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Konrad R.
Rating: 5 out of 5
following a purchase from 13/01/2025
Dear Sir or Madam, The price-performance ratio and the goods I ordered were flawless. I can only recommend 1001 HOBBIES for the very good quality. You have to allow a little time from ordering to delivery. However, this was not a decisive factor for me, because other factors play a role here that 1001 HOBBIES does not necessarily have in its hands. And so the 5 stars are well deserved. Thank you!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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JUANJO F.
Rating: 5 out of 5
following a purchase from 09/02/2025
Very good service
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you enjoyed the service, we hope to see you soon for another purchase!
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James W.
Rating: 5 out of 5
following a purchase from 13/01/2025
1001 Hobbies remains the only one-stop shop I have found for Humbrol matt enamels. The inventory is complete and the service is reliable. That has not been true for any on-line sites (or shops) I have found in the USA. Mil fois merci.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Giuseppe D.
Rating: 5 out of 5
following a purchase from 15/01/2025
Excellent online store for modeling materials and products. Well packaged packages
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Hans W.
Rating: 2 out of 5
following a purchase from 05/01/2025
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
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Yannick D.
Rating: 5 out of 5
following a purchase from 10/02/2025
Helpful customer service :) Everything is fine.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Luisa M.
Rating: 5 out of 5
following a purchase from 09/02/2025
I did not know the page but I was looking for a special figure you had it I arrived in perfect condition I am very happy I will buy again for sure, thank you very much.
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Response from 1001hobbies
Thank you very much for your comment! We are glad to hear that you found the figure you were looking for and that it arrived in perfect condition. We'll be happy to have you shop with us again, see you soon and thanks again!
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Manuel S.
Rating: 3 out of 5
following a purchase from 28/01/2025
I received the order 24 days after payment.
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were in stock and some were available for shipment today. Available means that these products have to be special ordered for you from our supplier. Available, shipped today means that these products are in stock at our logistics warehouse in Isère and can be shipped immediately. We hope you understand that the order is shipped in full once all items are ready. Please do not hesitate to contact us if you have any further questions. Best regards, 1001hobbies
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