Customer reviews of Caviar de Neuvic

9,5 /10

Based on 1 489 published reviews

5 1 237 83% 4 163 11% 3 47 3% 2 20 1% 1 22 1%

Summary of reviews

The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.

All reviews

Acheteur Vérifié

Published on 20/04/2018 à 16h22 following a purchase from 07/04/2018

A customer-focused site

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Acheteur Vérifié

Published on 12/04/2018 à 12h53 following a purchase from 01/04/2018

very user-friendly and functional

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Acheteur Vérifié

Published on 08/04/2018 à 12h13 following a purchase from 23/03/2018

easy ordering, fast delivery, good product presentation and interesting promotional offers.

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Acheteur Vérifié

Published on 07/04/2018 à 13h57 following a purchase from 28/03/2018

still very good quality

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Acheteur Vérifié

Published on 05/04/2018 à 12h11 following a purchase from 14/03/2018

Very interesting site with all the necessary information. Very professional telephone contact and fast delivery! Highly recommend!

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Acheteur Vérifié

Published on 28/03/2018 à 12h54 following a purchase from 12/03/2018

I'm not a connoisseur, but two months apart I ordered the same caviar from you. The first time it was really excellent, whereas lately, and I say this cautiously as I don't necessarily have an infallible taste, I didn't like it very much and it even seemed to have a very slight vase aftertaste. I'm embarrassed to admit this to you as I'm sure you take the greatest care with your product.

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Acheteur Vérifié

Published on 09/03/2018 à 17h15 following a purchase from 27/02/2018

highly interactive and easy to use

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Response from Caviar de Neuvic Published on 19/03/2018

Thank you very much!

Acheteur Vérifié

Published on 05/03/2018 à 17h46 following a purchase from 17/12/2017

Very good caviar, careful packaging and dispatch, thank you.

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Response from Caviar de Neuvic Published on 19/03/2018

Thank you very much, and don't hesitate to sign up for our newsletter!

Acheteur Vérifié

Published on 25/02/2018 à 10h52 following a purchase from 16/12/2017

very good follow-up

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you so much Florence!

Acheteur Vérifié

Published on 23/02/2018 à 18h31 following a purchase from 25/11/2017

2 consecutive problems with delivery and missing product. This was my second order with you, but following these incidents which led me to cancel, I will no longer recommend you.

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Acheteur Vérifié

Published on 23/02/2018 à 11h51 following a purchase from 22/01/2018

Nice

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you for your order Stéphane!

Acheteur Vérifié

Published on 20/02/2018 à 16h01 following a purchase from 15/12/2017

hello i sent an email about a month ago without any news from you. the 1st tin of caviar was not good, the taste was acid and not good while the 2nd tin was succulent.

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Response from Caviar de Neuvic Published on 07/03/2018

Further to your first e-mail, we would first like to apologize. We have passed on your comment to our quality department, who have not noticed any other remarks about this batch of caviar. We apologize for this inconvenience, and hope that the second box has been suitable for you.

Acheteur Vérifié

Published on 19/02/2018 à 08h15 following a purchase from 10/02/2018

well described

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much.

Acheteur Vérifié

Published on 18/02/2018 à 15h19 following a purchase from 09/02/2018

site could certainly be improved

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Response from Caviar de Neuvic Published on 26/02/2018

We're working on it right now!

Acheteur Vérifié

Published on 14/02/2018 à 12h59 following a purchase from 02/12/2017

well

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you

Acheteur Vérifié

Published on 12/02/2018 à 09h14 following a purchase from 14/12/2017

Perfect, as usual

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Response from Caviar de Neuvic Published on 26/02/2018

Merci infiniment !

Acheteur Vérifié

Published on 11/02/2018 à 10h58 following a purchase from 13/12/2017

Very good ... good product ... fast delivery... cold chain preserved

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you for your comment, we're delighted you enjoyed it!

Acheteur Vérifié

Published on 09/02/2018 à 22h40 following a purchase from 20/12/2017

well-designed, ergonomic and user-friendly site

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 09/02/2018 à 19h14 following a purchase from 14/12/2017

details of origin and payment card to be improved

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Response from Caviar de Neuvic Published on 26/02/2018

We're working on improvements to the website, thank you!

Acheteur Vérifié

Published on 09/02/2018 à 15h15 following a purchase from 05/12/2017

Nothing to report

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 09/02/2018 à 13h06 following a purchase from 18/12/2017

Beluga bof

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Response from Caviar de Neuvic Published on 07/03/2018

We're sorry the Beluga wasn't to your liking. We hope you enjoyed the Osciètre caviar from our selection.

Acheteur Vérifié

Published on 09/02/2018 à 09h37 following a purchase from 27/11/2017

much appreciated by my guests

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Response from Caviar de Neuvic Published on 26/02/2018

We are delighted that you liked the caviar! Thank you very much!

Acheteur Vérifié

Published on 09/02/2018 à 08h40 following a purchase from 18/12/2017

Good, but the promotional offers could be clearer.

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Response from Caviar de Neuvic Published on 26/02/2018

Thanks for your feedback, we're working on it right now!

Acheteur Vérifié

Published on 09/02/2018 à 07h40 following a purchase from 17/12/2017

clear, with no surprises

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 09/02/2018 à 07h31 following a purchase from 09/12/2017

The delivery service needs to be reviewed: it is imperative to be there but with an amplitude of 4 h it is necessary to take a day off work! in addition 2 days in a row since the 1st day no delivery and warned at the last moment.moreover the product was not in a cooler.

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Response from Caviar de Neuvic Published on 07/03/2018

Hello, we're sorry about this delivery problem. Our Chronofresh carrier specializes in the delivery of fresh products. Refrigerated deliveries respect the cold chain until they reach your home. If you wish, we can provide you with the temperature curve of the parcel. As for the time of delivery, unfortunately our carrier cannot guarantee a precise time of arrival. That's why we recommend our customers to be at home in the morning.

Acheteur Vérifié

Published on 09/02/2018 à 05h06 following a purchase from 28/12/2017

Very fast delivery, delicious caviar

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Response from Caviar de Neuvic Published on 26/02/2018

Merci infiniment !

Acheteur Vérifié

Published on 09/02/2018 à 03h45 following a purchase from 11/12/2017

follow-up in line with product quality

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 08/02/2018 à 19h36 following a purchase from 29/11/2017

Very good speed and quality of delivery

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much

Acheteur Vérifié

Published on 08/02/2018 à 19h00 following a purchase from 12/12/2017

not disappointed

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Response from Caviar de Neuvic Published on 26/02/2018

We're delighted that you're satisfied with our products!

Acheteur Vérifié

Published on 08/02/2018 à 18h23 following a purchase from 27/12/2017

The order was processed and delivered within the announced time.

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much

Acheteur Vérifié

Published on 08/02/2018 à 18h21 following a purchase from 23/11/2017

fine

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Response from Caviar de Neuvic Published on 26/02/2018

Merci !

Acheteur Vérifié

Published on 08/02/2018 à 18h20 following a purchase from 15/12/2017

It was awkward to point out that a product was missing when I placed my first order.

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Response from Caviar de Neuvic Published on 26/02/2018

Hi Danielle, did you report it afterwards?
If so, you did the right thing !!!! And we apologize.
If not, please do and we'll sort it out, again with our apologies!

Acheteur Vérifié

Published on 08/02/2018 à 18h15 following a purchase from 15/12/2017

Order delivered quickly, well packaged. And more delicious than I had ever imagined!

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Response from Caviar de Neuvic Published on 26/02/2018

Merci infiniment !!!

Acheteur Vérifié

Published on 08/02/2018 à 17h59 following a purchase from 18/12/2017

Nothing to report

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 08/02/2018 à 17h46 following a purchase from 28/12/2017

Hello, To give an honest rating I would need to taste several caviars. For the moment we are very satisfied with the products tasted with this order. Sincerely Roger

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you for your confidence Roger. Yours faithfully

Acheteur Vérifié

Published on 08/02/2018 à 16h17 following a purchase from 11/12/2017

I'll be back

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you and see you soon!

Acheteur Vérifié

Published on 08/02/2018 à 16h14 following a purchase from 27/12/2017

I've already bought from you, no problem, your butter was excellent; I'm not a caviar fanatic, I prefer foie gras, which my wife likes, so we've reached a compromise, but we're not specialists .... but it's to our taste/

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Response from Caviar de Neuvic Published on 26/02/2018

We're delighted that you found a compromise, and that you enjoyed it. Thank you very much, Bernard.

Acheteur Vérifié

Published on 08/02/2018 à 16h06 following a purchase from 09/12/2017

perfect

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 08/02/2018 à 15h59 following a purchase from 15/12/2017

To be recommended, very good.

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Response from Caviar de Neuvic Published on 26/02/2018

Thank you very much!

Acheteur Vérifié

Published on 08/02/2018 à 15h37 following a purchase from 12/12/2017

Good delivery and great tasting; we'll be back!

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Response from Caviar de Neuvic Published on 26/02/2018

We are delighted, thank you for your opinion! See you soon!