Reviews Chapellerie Traclet

I ordered a black hat and received it in brown

Significant defect on the hat, it cost me money to return it

Not of good quality

Very beautiful hat

Hat expected in 3 weeks, no communication about the delay, I had to call the hat shop, I feel like my order was simply forgotten

Perfect

For the price very disappointed it is crooked the seam is not straight

The cap has small black dots embedded on the visor.

Hello, I placed my order on April 27, it was only shipped on... May 11 (!) after writing directly to the Chapellerie for news. The package then arrived on May 18. The time between the order and shipping was far too long. I was supposed to receive this cap to go on vacation and it arrived after my departure while the site mentioned shipping in 24/48h. Moreover, the indicated size XL does not correspond to a usual XL. It is much smaller. In short, that is quite unfortunate. Have a good week

I did not receive the correct item, do not recommend

Not effective at all. Product purchased on 20 04, still not received. Maybe today. So not very effective

The product does not suit me and the refund is impossible.

I am very satisfied, everything was impeccable. Thank you for everything

Good evening, the hat is not my size. It is navy blue, I ordered the jeans color. I am not satisfied.

The lower plastic finish and uncomfortable feel for a cap of this price was not up to par despite a month of waiting. We will see how the return goes, especially since no cash refund is apparently planned.

Delivery time too long, hats too small and no time to return them as we were going on vacation. Disappointed.

Bad product, a copy of the brand made in Orthez.

I will be completely honest, the hat itself is beautiful but the after-sales service has been terrible. I sent so many messages for my delivery to be made. The waiting time was not respected. To say during the purchase that we would have the order within 40 days, which was not the case. I waited more than 60 days to receive my order. At one point, I thought this online store was a scam.

This is the first time I am not satisfied with my order. I had to return the package at my expense as it was a sizing issue that I was not responsible for.

I received a damaged hat and they ask me to pay 6.5 for a return, no I am not satisfied, to this day I still have not received the new one. I am not sure I will order here again.

Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.

Never received this order

Not the ordered size, and after telling me: return of the correct size this week: I am still waiting...

I have never been delivered

I am disappointed.

I had to return TWO defective hats. Now I am still waiting for a refund! Please refund immediately.

More than 4 months waiting without news if we don't ask! Good quality, bad service

The size of this model is one size below European standard sizes. This is not mentioned in the product description.

I made a request to exchange. I paid the fees, but I received nothing. I contacted support but got no response

Announced delay 48/72h and received more than a week later (because I contacted you)

Perfect quality and fast delivery I am very satisfied

Does not fit on the head

I received my order with a month and a half delay!!!

I have already bought several hats on the Traclet site and for the first time I bought a hat from a brand other than Jacaru and well it’s a disaster, the sizes do not match at all regarding the quality of the hat... anyway! I will go directly to Jacaru next time

The material has changed

Satisfied with my order.

I did not receive the right color of hat, difficult contact, little communication, even ineffective, email without response

I am waiting for a response to my request.

Madam, what disappointed me is that it is one size fits all and therefore it is too small for me.

Customer service is not responding, package didn't arrive, for English page you have to scroll down all the way to find a tiny button.