/10
★★★★★
based on 35190 reviews published
★★★★★
based on 35190 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.
Anne O.
purchased on 28/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Anne,
Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Never received this order
Catherine F.
purchased on 06/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Catherine,
We are sorry to hear that you have not received your order. We have just filed a complaint with Colissimo to see where the package is.
If we cannot deliver it to you, we will refund you as we had sent you the last pair.
Best regards,
The Chapellerie Traclet team
We are sorry to hear that you have not received your order. We have just filed a complaint with Colissimo to see where the package is.
If we cannot deliver it to you, we will refund you as we had sent you the last pair.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Not the ordered size, and after telling me: return of the correct size this week: I am still waiting...
Sylvain R.
purchased on 05/03/2026
Translated review
Answer from Chapellerie Traclet
Hello
please excuse us.
We had forgotten to send you the tracking of your shipment and the package was returned to us this morning.
The package is leaving today under tracking colissimo 9M01126602604
It should arrive Wednesday or Thursday at the pickup point.
Best regards
Traclet
please excuse us.
We had forgotten to send you the tracking of your shipment and the package was returned to us this morning.
The package is leaving today under tracking colissimo 9M01126602604
It should arrive Wednesday or Thursday at the pickup point.
Best regards
Traclet
1
/5
★☆☆☆☆
I have never been delivered
Eric M.
purchased on 01/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Eric,
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
I am disappointed.
Alain B.
purchased on 02/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
I had to return TWO defective hats. Now I am still waiting for a refund! Please refund immediately.
Alan E.
purchased on 20/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Alan,
We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
More than 4 months waiting without news if we don't ask! Good quality, bad service
V V.
purchased on 27/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
The size of this model is one size below European standard sizes. This is not mentioned in the product description.
Patrick S.
purchased on 29/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
I made a request to exchange. I paid the fees, but I received nothing. I contacted support but got no response
Mehdi C.
purchased on 15/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Mehdi,
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
Announced delay 48/72h and received more than a week later (because I contacted you)
Camille C.
purchased on 13/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Camille,
Thank you for your feedback. We apologize for this unexpected delay and understand your frustration. Your satisfaction is important to us and we will take the necessary measures to improve our service. We hope that the shipment by chronopost at our expense was able to meet the timely delivery and that the cap gives you complete satisfaction.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We apologize for this unexpected delay and understand your frustration. Your satisfaction is important to us and we will take the necessary measures to improve our service. We hope that the shipment by chronopost at our expense was able to meet the timely delivery and that the cap gives you complete satisfaction.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Perfect quality and fast delivery I am very satisfied
Michèle L.
purchased on 17/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Michèle,
Thank you very much for your positive feedback!
The number of stars is normally 5 stars if you are very satisfied and not 1 star.
However, we are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. Your satisfaction is our priority and your encouragement motivates us to continue offering the best. Do not hesitate to reach out to us for any questions or needs.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback!
The number of stars is normally 5 stars if you are very satisfied and not 1 star.
However, we are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. Your satisfaction is our priority and your encouragement motivates us to continue offering the best. Do not hesitate to reach out to us for any questions or needs.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Does not fit on the head
Sabrina D.
purchased on 12/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Sabrina,
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not suit you. Please feel free to contact us to discuss a solution, such as an exchange or a refund. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not suit you. Please feel free to contact us to discuss a solution, such as an exchange or a refund. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
I received my order with a month and a half delay!!!
Philippe M.
purchased on 15/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Philippe,
Thank you for taking the time to share your experience. We sincerely apologize for the delivery delay and understand your disappointment. We are doing everything we can to improve our service and avoid such inconveniences in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your experience. We sincerely apologize for the delivery delay and understand your disappointment. We are doing everything we can to improve our service and avoid such inconveniences in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
I have already bought several hats on the Traclet site and for the first time I bought a hat from a brand other than Jacaru and well it’s a disaster, the sizes do not match at all regarding the quality of the hat... anyway! I will go directly to Jacaru next time
Laurent B.
purchased on 21/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Laurent,
Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.
If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.
The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.
Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.
Best regards,
The team at the Hat Shop Traclet
Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.
If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.
The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.
Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.
Best regards,
The team at the Hat Shop Traclet
1
/5
★☆☆☆☆
The material has changed
Julien S.
purchased on 08/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Julien,
Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?
Best regards,
The Chapellerie Traclet team
Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Satisfied with my order.
Nathalie L.
purchased on 08/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Nathalie,
Thank you for taking the time to leave a review of your experience with Chapellerie Traclet. We are delighted to hear that you are satisfied with your order. Your feedback is valuable and helps us continue to improve.
Our email is [email protected]
Looking forward to seeing you again soon.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to leave a review of your experience with Chapellerie Traclet. We are delighted to hear that you are satisfied with your order. Your feedback is valuable and helps us continue to improve.
Our email is [email protected]
Looking forward to seeing you again soon.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
I did not receive the right color of hat, difficult contact, little communication, even ineffective, email without response
Gérard B.
purchased on 07/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Gérard,
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the correct color of hat and that the communication did not meet your expectations. Your feedback is valuable and we will ensure to improve our service. Our email is [email protected]
To date, we have not received a message from you.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the correct color of hat and that the communication did not meet your expectations. Your feedback is valuable and we will ensure to improve our service. Our email is [email protected]
To date, we have not received a message from you.
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
I am waiting for a response to my request.
Christiane M.
purchased on 05/01/2026
Translated review
1
/5
★☆☆☆☆
Madam, what disappointed me is that it is one size fits all and therefore it is too small for me.
Lydie F.
purchased on 04/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Lydie,
Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Customer service is not responding, package didn't arrive, for English page you have to scroll down all the way to find a tiny button.
Mik P.
purchased on 27/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Mik,
Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Disappointed with the quality
Lionnel G.
purchased on 28/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Lionnel,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your satisfaction is paramount to us, and we would like to discuss this further to find a solution. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your satisfaction is paramount to us, and we would like to discuss this further to find a solution. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Reactive customer service but misleading. Even though the ordered size is "special", I was not informed of such a long delay. The site mentions fast delivery in 24 or 72 hours! What a scam
Nagnouma K.
purchased on 20/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Nagnouma,
Thank you for taking the time to share your experience. We are sorry to learn that the delivery time did not meet your expectations. Our "special" sizes can indeed lead to different delays than those mentioned on our site. Your feedback is valuable, and we will work to improve the clarity of our information. We remain at your disposal for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your experience. We are sorry to learn that the delivery time did not meet your expectations. Our "special" sizes can indeed lead to different delays than those mentioned on our site. Your feedback is valuable, and we will work to improve the clarity of our information. We remain at your disposal for any questions or assistance.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Hello, it has been more than two weeks since I ordered and I still haven't received anything. Traclet announces deliveries in 4 days, which is completely misleading.
Pascal M.
purchased on 23/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Pascal,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and understand your frustration. According to the tracking,
Shipped Armada Levell 12/24/2025 6:02:31 PM
Payment made 12/23/2025 12:47:25
under tracking DPD 10714000757776
We have taken all the steps following your emails to DPD.
According to the package tracking, it was delivered yesterday to the pickup point
https://trace.dpd.fr/fr/trace/10714000757776
remaining at your disposal
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and understand your frustration. According to the tracking,
Shipped Armada Levell 12/24/2025 6:02:31 PM
Payment made 12/23/2025 12:47:25
under tracking DPD 10714000757776
We have taken all the steps following your emails to DPD.
According to the package tracking, it was delivered yesterday to the pickup point
https://trace.dpd.fr/fr/trace/10714000757776
remaining at your disposal
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
The cap size 56 is way too small and does not fit a head size 56
Jean-luc F.
purchased on 02/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Jean-Luc,
Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.
Best regards,
The Traclet Hat Team
Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
An accessory is missing from the cap and I still haven't received it. I was told it would be sent to me 15 days ago and I haven't heard anything since!!!
Anne L.
purchased on 28/11/2025
Translated review
Answer from Chapellerie Traclet
Hello Anne,
Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.
Thank you for your patience and understanding.
Best regards,
The Traclet Hat Team
Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.
Thank you for your patience and understanding.
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
Hat showing a defect! The seller did not agree to a return! Unacceptable!
Gillles D.
purchased on 09/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Gilles,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your hat. We are committed to customer satisfaction and wish to understand your situation in order to find a solution.
However, we sent you a photo showing how this type of cap fits snugly to conform to the head.
We remain at your disposal.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your hat. We are committed to customer satisfaction and wish to understand your situation in order to find a solution.
However, we sent you a photo showing how this type of cap fits snugly to conform to the head.
We remain at your disposal.
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
Purchase of a quality beret but the size did not fit. I ordered a second one in the right size but not the same brand or quality, very disappointed.
Rachid M.
purchased on 01/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Rachid,
Thank you for taking the time to share your opinion. We are pleased to hear that you appreciated the quality of your first beret. We sincerely regret that the size of your second purchase did not meet your satisfaction. Your feedback is valuable to us, and we strive to offer our customers products that meet their expectations.
Please send us a photo of the beret received at [email protected] so we can verify the model sent and correct this error.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your opinion. We are pleased to hear that you appreciated the quality of your first beret. We sincerely regret that the size of your second purchase did not meet your satisfaction. Your feedback is valuable to us, and we strive to offer our customers products that meet their expectations.
Please send us a photo of the beret received at [email protected] so we can verify the model sent and correct this error.
Best regards,
The Traclet Hat Team
1
/5
★☆☆☆☆
Product not compliant with the purchase
Anthony A.
purchased on 12/12/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your product does not meet your expectations. Your satisfaction is our priority, and we would like to understand more about your situation to remedy it.
Please send us a photo at [email protected]
So we can send you the compliant product.
Best regards.
The Traclet Hat Team
We are sincerely sorry to hear that your product does not meet your expectations. Your satisfaction is our priority, and we would like to understand more about your situation to remedy it.
Please send us a photo at [email protected]
So we can send you the compliant product.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
For foreigners, it is a bit complicated to orientate.
Georgi G.
purchased on 13/12/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you found our site difficult to navigate. Your feedback is valuable and will help us improve your experience. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards.
The Traclet Hat Team
Thank you for taking the time to share your opinion. We are sorry to hear that you found our site difficult to navigate. Your feedback is valuable and will help us improve your experience. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
Delivery time not respected.
Lionel J.
purchased on 13/12/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are truly sorry to hear that you encountered a problem with the delivery time.
Your feedback is valuable, and we are doing our best to improve our service.
However, we hope that this quality linen cap gives you complete satisfaction.
Best regards.
The Traclet Hat Team
We are truly sorry to hear that you encountered a problem with the delivery time.
Your feedback is valuable, and we are doing our best to improve our service.
However, we hope that this quality linen cap gives you complete satisfaction.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
Fast delivery.
Raymond S.
purchased on 10/12/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We regret to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to know more about the points to improve. Please do not hesitate to contact us to discuss this matter.
Best regards.
The Traclet Hat Team
Thank you for taking the time to share your opinion. We regret to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to know more about the points to improve. Please do not hesitate to contact us to discuss this matter.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
One month to receive the order! One month... understand why I am unhappy. On the product, nothing to say but we do not offer a product that is out of stock. Unless we want unfavorable reviews...
Vincent R.
purchased on 08/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for your feedback and we completely understand your dissatisfaction with the delivery time.
We do our best to inform our customers when choosing the model and size.
This is noted in red when choosing the size as well as in the panacea and then by email.
We are sorry to hear that you did not see this information.
We are, however, glad to hear that the hat meets your satisfaction.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
Thank you for your feedback and we completely understand your dissatisfaction with the delivery time.
We do our best to inform our customers when choosing the model and size.
This is noted in red when choosing the size as well as in the panacea and then by email.
We are sorry to hear that you did not see this information.
We are, however, glad to hear that the hat meets your satisfaction.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
Impossible to give feedback on an order that has not yet been delivered...
Roger P.
purchased on 30/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
I ordered based on one model and my order form describes another! Moreover, no possibility to cancel to check and start over.
Mireille B.
purchased on 29/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that your order did not meet your expectations and that you were unable to cancel it. Your experience is important to us and we would like to help you resolve this issue. Please do not hesitate to contact us directly so we can change what you wish.
Best regards.
The Traclet Hat Team
We are sorry to hear that your order did not meet your expectations and that you were unable to cancel it. Your experience is important to us and we would like to help you resolve this issue. Please do not hesitate to contact us directly so we can change what you wish.
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
Hello, I ordered a beret on Friday and it is now Tuesday and I still haven't received anything!
Thierry F.
purchased on 28/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your beret. We understand your frustration and remain at your disposal to help you resolve this issue.
Here is the tracking: Dpd the package was made at 8:04 and sent the same day under Dpd tracking 10714000721155
Best regards.
The Traclet Hat Team
We are sorry to hear that you have not yet received your beret. We understand your frustration and remain at your disposal to help you resolve this issue.
Here is the tracking: Dpd the package was made at 8:04 and sent the same day under Dpd tracking 10714000721155
Best regards.
The Traclet Hat Team
1
/5
★☆☆☆☆
I have not received the package, the post says they did not have it and TRACLET says it was sent and I paid and everyone is ignoring it.
Claude P.
purchased on 22/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
The site is well made and appealing. The staff I contacted by email seemed friendly and attentive. However, as I mentioned below in a comment and as I warned you today by email, the package tracking indicates that it is stuck in Lyon, which is unfortunately very unsatisfactory. I would really be happy to give you 5 stars once the package arrives, but for now, I am still wondering if my order will be honored. I sincerely hope that the Traclet staff will resolve this issue. Sorry to only give one star for now.
Luca B.
purchased on 29/10/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
Very disappointed. The items received do not match those purchased. The customer service no longer responds to me.
Stellio D.
purchased on 18/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
1
/5
★☆☆☆☆
Hello. Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
Didier F.
purchased on 20/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
No delivery
Alexandre C.
purchased on 17/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team