English
★★★★★
based on 35796 reviews published
Latest neutral customer reviews
Satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed
I did not receive my entire order
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
Product not very effective
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
All my current hats are size 57; your 57 size is too big
Hello The hat corresponds to my needs Best regards
Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you
We warmly thank you for your feedback and are delighted to hear that you appreciated our service, especially during your size change. Your satisfaction is our priority and your comments encourage us to continue improving our offer. We hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.
The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
Delivery time too long and lack of communication to inform about the delay. Otherwise, the item meets my expectations.
No exact size
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.
Best regards,
The Chapellerie Traclet team
Does not meet my expectations, compared to our previous purchase
Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The Chapellerie Traclet team
The one-size-fits-all nightcap ordered and the high elasticity of the material means it detaches very quickly during the night. It clearly loses its interest.
Thank you for taking the time to share your opinion. We are sorry to learn that the nightcap does not meet your expectations.
We can also offer you this model in other less elastic weaves.
https://www.chapellerie-traclet.com/fr/bonnet-femme/21933-bonnet-bergame-coton-biologique-traclet.html#/couleur-noir/taille-taille_unique
Best regards,
The Traclet Hat Team
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Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
The Chapellerie Traclet team
The website order lacks ergonomics, I was looking for a Provencal hat for boys and girls and there were only Nice hats... However, the quality is very nice.
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel
Best regards,
The Chapellerie Traclet team
Good product but delivery is average, it must have been done twice.
Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Chapellerie Traclet team
Disappointed by the rendering of the product on me, the limits of online shopping!
We thank you for taking the time to share your review. We understand your disappointment regarding the rendering of the product on you, and we are aware that online shopping can sometimes involve uncertainties. Please feel free to contact us to discuss your experience, we would be happy to help you find a hat that would suit you better.
Best regards,
The Chapellerie Traclet team.
I ordered a cap in size 58 and I received size 59
Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.
Best regards,
The Chapellerie Traclet team
Package arrived 1 week late and the parcel was completely torn! Fortunately, the merchandise was not damaged....
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
It is regrettable that there are no fixings provided to withstand the wind.
Thank you for taking the time to share your opinion. We are sorry to learn that our product did not fully meet your expectations regarding the fixings. Your feedback is valuable and will help us improve our products in the future. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The Chapellerie Traclet team
No intermediate information on the delivery delay
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.
Sincerely,
The Chapellerie Traclet Team
Delivery times are very long
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
Satisfied with the product but delivery times excessively long without any information explaining it
The delivery time was not respected. I received no information from the merchant to inform or reassure me. However, I like the product...
Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
I would have liked a docker without a back attachment. The product presentation was not clear on this point
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.
Average
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our site "Chapellerie Traclet" did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly with any questions or suggestions. We hope to provide you with a better experience during your next visit.
Best regards,
The Traclet team
It would have been 5 stars for the excellent cap, but waiting 2.5 months for delivery is totally unacceptable and disappointing.
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciate the quality of our hat. However, we understand your frustration regarding the delivery time and we apologize for this experience. Your feedback is valuable and helps us improve our services.
We hope to count you among our customers again and provide you with a better experience in the future.
Best regards,
The Chapellerie Traclet team
Hello, I have not yet received the cap I ordered. I do not know if I will receive it.
Thank you for your feedback and we are sorry to hear that you have not yet received your cap. Your satisfaction is our priority.
According to the tracking, the package was picked up on February 16th
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00364894338
Thank you for your patience!
Best regards,
The Chapellerie Traclet team
The quality of the products is good overall, but the proposed deadlines are not respected and you have to claim by email to get information about the delivery, it's regrettable
Hello, the size is a bit tight even though I noted my head circumference well. By forcing a bit the seam of the inner leather it loosened. I find the thickness of the beret too thin. Best regards
Delivery time of more than a month and pickup point nonexistent
The products they sell are certainly good, it's mainly the service... Not respecting promised delivery times and not getting a response for a return.
Thank you for your feedback. We are delighted that you like our products. We are sorry to hear that you encountered problems with our service. Your experience is valuable to us, and we are actively working to improve our communication and delivery times. Please do not hesitate to contact us directly for any questions or requests, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team