Reviews Chapellerie Traclet

Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.

Package not received despite three reminders where I was made to wait saying stock pending!

It mentions product available and once the order is paid, I am told that there is a stock shortage.

Not cool! The site is pleasant, order placed, payment accepted, and oops, at that moment, so end of payment, we know there is a stock shortage to finish, we do not know in how many years we will be delivered this information is missing which is important as it allows potential buyers to turn to another hat shop!

I still have not been able to order the hat I wanted

The received items are not the ones ordered

I ordered on October 11, 2020, and to this day I still have not received anything. One item out of two is awaiting restocking. I have no news. There were two weeks before delivery and I had accepted the delay. This is my 3rd order and it is the first time the delay is so long and especially that the payment for my order was made on the same day.

Hello, I still haven't received my order after more than 30 days!!!!!!!!!! I had to ask for explanations to know that my order comes from the USA and that delivery will be delayed. Once the customer has paid, the rest is not your problem. Scalded cat ...............!

I received a beret XV de France 'One size adjustable', I regret the quality of the product. After several tutorials and advice on the 'Adjustment' of the product, I was never able to make it fit my size, until the fabric tore near the shell. I do not recommend this kind of one-size product.

Well-made site

I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.

Customer service absent, no response 48 hours after sending a follow-up email...

I received a similar product, the hat has no brand and even less a label... Not at all satisfied

Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.

We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?

Bad

Cap received in poor condition and poor finishes... very disappointed

Does not correspond to the order I made.

Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!

Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...

Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.

Still waiting for my purchase. Very unconsiderate in email exchanges.

I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!! I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear. Curious one size!

Hello, Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big. My disappointment is not related to the item being too big, as that can happen, but to the return procedure! 1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)! 2° - The purchase amount was: €23.50 3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00! In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!! You will understand that I will not repeat the experience! Best regards.

The model received is not the one ordered

Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.

Bad packaging: 1 sheet of paper.

This company collects payment before delivery. After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent. Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.

Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.

The order was rather a hassle and the size does not match

The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....

Order placed 11 days ago, not received.

Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.

It's a pity that I have to claim

The site is fine

I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!

I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time. The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago. I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.

Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.

The gray on the internet does not match at all with the gray of the cap received

The product is very large and the finish is poor