Reviews Chapellerie Traclet

Customer service is below everything! I will not renew the experience...

I chose a size larger than my head size and yet the cap does not fit at all, too small, and from afar... It looks like a child’s model...

Nothing to say

Extremely unpleasant after-sales experience

Fast shipping on the site, the same day, well-packaged, for a product of lesser quality

Lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged

Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.

I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional

To this day still not received my order

I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing

The product received does not seem new

My order was overlooked. I had to send an email for them to realize that my order had not been shipped after 1 month of waiting. I also received a different item from mine during the first shipment. The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added. In any case, I am very disappointed...

But there is no invoice with the order

I have not received my order and I have no news about it

No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good

Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?

I have not yet received the ordered product

Hello Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.

Wrong item sent and nonexistent after-sales service

I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!

Useless and incompetent

I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it

No invoice, package without delivery note

Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.

Package not received despite three reminders where I was made to wait saying stock pending!

It mentions product available and once the order is paid, I am told that there is a stock shortage.

Not cool! The site is pleasant, order placed, payment accepted, and oops, at that moment, so end of payment, we know there is a stock shortage to finish, we do not know in how many years we will be delivered this information is missing which is important as it allows potential buyers to turn to another hat shop!

I still have not been able to order the hat I wanted

The received items are not the ones ordered

I ordered on October 11, 2020, and to this day I still have not received anything. One item out of two is awaiting restocking. I have no news. There were two weeks before delivery and I had accepted the delay. This is my 3rd order and it is the first time the delay is so long and especially that the payment for my order was made on the same day.

Hello, I still haven't received my order after more than 30 days!!!!!!!!!! I had to ask for explanations to know that my order comes from the USA and that delivery will be delayed. Once the customer has paid, the rest is not your problem. Scalded cat ...............!

I received a beret XV de France 'One size adjustable', I regret the quality of the product. After several tutorials and advice on the 'Adjustment' of the product, I was never able to make it fit my size, until the fabric tore near the shell. I do not recommend this kind of one-size product.

Well-made site

I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.

Customer service absent, no response 48 hours after sending a follow-up email...

I received a similar product, the hat has no brand and even less a label... Not at all satisfied

Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.

We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?

Bad

Cap received in poor condition and poor finishes... very disappointed