Reviews Chapellerie Traclet

Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.

Good evening. The color of the cap received does not match that of the photo presented on the site.

Product ordered on 12/06/2023 with a delay of two weeks. Received on 12/28/2023. I did not find customer service very responsive. The hat seems to be of good quality, to see over time.

Correct product, however the site is not up to date regarding product availability and there is no email to inform of a longer delivery time than expected.

Order received and hat fully compliant with the description and of good quality. However, ordered on 09/11/23 with a delay announced on the site of 2 to 3 weeks, then not being able to contact you by phone while not seeing the order coming, the site then indicated on this product a wait for restocking. Effective delivery on 27/12/23! It happens but it was long ...

Product arrived within the announced deadlines

Gift for Christmas. Miki Brest sold for one size. In fact, we realize that there is a size. Had to tighten it as much as possible at the back. Definitely at Traclet, there are always size problems. I'm not sure I will order from you again.

Not always available

Site a bit confusing

Satisfaction ok.article well arrived.delivery on time. Well sewn. However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap. Point to improve

I had a problem with the payment. I was asked for a transfer that could not be made Resolved after a phone call to you.

I had ordered the bob in 57 and you sent it to me in 55 I had to pay for shipping to exchange it

I ordered a personalized stick and nothing is engraved on the handle It seemed to me that it was foldable and that is not the case

The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service. I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.

Not practical to change the quantities,

The colors of the photos are not faithful

Delay a bit long and product not exactly corresponding to the requested product.

Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.

Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.

Delivery time too long 14 days to ship is too much

The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.

The product ordered is a gift for Christmas... The box is dented... I am disappointed

Normal, a hat in the couture tradition

Very long delivery. Items ordered since November 29 and delivered on December 14

Hat too big. disappointed with the quality and shape. does not match the description

Purchase made for a gift

The order went well except that I asked a question but I still have no answer

Site unclear

Delivery time too long 1 month and a half

My order never came rang up and they sent it in one week

Well received

The delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.

Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?

Following the receipt of my package, I notice several finishes that are not finished (the threads are not finished, glue stains and the interior padding of the clog poorly finished) Disappointed because the person received this package as a gift and I find it disappointing given the price.

The delivery was made to a different location than specified in the order. The requested pickup point was indeed proposed in the order form. With threats to return the package if it was not picked up within 4 days.

I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.

Correct access on the site but not enough detail on sizes and confusion: the sizes of the clogs are given in 'head circumference' and the shoe size is not adapted... No problem with the shipment

Very fast delivery. Navigation on the site is fine.

The product matches the price otherwise nothing to complain about

Little responsiveness and listening.