Reviews Chapellerie Traclet

Does not correspond to the order I made.

Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!

Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...

Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.

Still waiting for my purchase. Very unconsiderate in email exchanges.

I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!! I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear. Curious one size!

Hello, Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big. My disappointment is not related to the item being too big, as that can happen, but to the return procedure! 1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)! 2° - The purchase amount was: €23.50 3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00! In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!! You will understand that I will not repeat the experience! Best regards.

The model received is not the one ordered

Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.

Bad packaging: 1 sheet of paper.

This company collects payment before delivery. After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent. Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.

Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.

The order was rather a hassle and the size does not match

The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....

Order placed 11 days ago, not received.

Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.

It's a pity that I have to claim

The site is fine

I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!

I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time. The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago. I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.

Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.

The gray on the internet does not match at all with the gray of the cap received

The product is very large and the finish is poor

I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0 I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.

Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..

I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store. - The item is of very poor quality (chopped with an axe?) made in China. Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical. - When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain! - Incomprehensible that Traclet could sell this kind of item absolutely not suitable. We were used to better!!!

Crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!

Navigation and ordering on the site without difficulty. But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..

Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him

I have not received the Felt hair cap, also I have paid for this

I have not received my order!

I waited FOUR WEEKS for the delivery of my beret due to restocking. When ordering, I was told a delay of one to two weeks. And I have had absolutely no news from the manufacturer. The only information from colissimo was when the package was deposited with them. I do not recommend this manufacturer

Order received 1 month and a half later

Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!! Best regards

I was not able to complete my order

I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU

I have already given my opinion on your delivery on your messaging system.

I ordered 2 hats size 57 and only one fits, the other is too big?

Wrong product, plastic frame covered with poor fabric, very uncomfortable..

I received size 60 and I received size 53