Reviews Chapellerie Traclet

I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0 I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.

Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..

I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store. - The item is of very poor quality (chopped with an axe?) made in China. Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical. - When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain! - Incomprehensible that Traclet could sell this kind of item absolutely not suitable. We were used to better!!!

Crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!

Navigation and ordering on the site without difficulty. But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..

Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him

I have not received the Felt hair cap, also I have paid for this

I have not received my order!

I waited FOUR WEEKS for the delivery of my beret due to restocking. When ordering, I was told a delay of one to two weeks. And I have had absolutely no news from the manufacturer. The only information from colissimo was when the package was deposited with them. I do not recommend this manufacturer

Order received 1 month and a half later

Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!! Best regards

I was not able to complete my order

I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU

I have already given my opinion on your delivery on your messaging system.

I ordered 2 hats size 57 and only one fits, the other is too big?

Wrong product, plastic frame covered with poor fabric, very uncomfortable..

I received size 60 and I received size 53

Delivery time announced 2 to 3 weeks. After 1 month of waiting, we had to call for the shipment of our item to be initiated. Address to avoid if you are in a hurry

Delivery is zero

Deadline not respected, delivery location not respected, and it was not the ordered item.

Delivery delayed by fifteen days without notice.

I have not received my order after 9 days. Where is the delivery 24 to 48 hours?

Very long shipping times, poorly made hat, as if rushed by production. Avoid!

Delays too long

The order took an infinite time to arrive when it was supposed to be 24 or 48 hours...

The hat received did not match the description. Received purple beaver model versus ordered tan fedora model! I kept the hat because it is very nice but it did not match my choice and to avoid a return. Could do better for an order over 50 euros!

My problem is not the site itself, just that I sent my hat on April 18 for a special event that has already passed and I still do not have it and when you call it is already complicated to reach someone and when they do answer, you feel like they are lecturing you, very self-assured people who do not care about you and it has been a decade that I have been with you and it started with my ex-girlfriend who bought (still buys I think) all our hats and other accessories from you so I think I deserve to have the respect of your employees, thank you...

The order does not match the image.

Unjustified delay between the order and receipt. I needed this hat for a special occasion and had to buy one elsewhere urgently.

Promise of delivery 2 to 3 weeks, took a total of 8 weeks after 4 calls, and repeated promises of 'delivery next week' which turned out to be false 3 times. Not reliable at all, terrible experience. Only positive point: perfectly friendly interlocutor each time.

Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense! As said on the phone, Mr. Traclet, why did you not inform me of this before shipping?? It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?! I do not congratulate you.

Delivery too late! I left for Madeira on March 31 without my

Note: 0 My package does not correspond at all to what I ordered! Totally unhappy!

Product in stock visually on the site. When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!

I did not receive the right product

More than 15 days of waiting because an item was missing! Had to chase customer service, so zero for customer relations, especially since I paid 15 days ago. Since the products are more expensive than on the market, we expect something else.

Item poorly packaged, wrinkled, received late and without my gift wrap option!! The total!

I returned the cap I ordered because I found the price excessive compared to the quality.. ten days later I still have not received my refund..

Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.

It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.