Reviews Chapellerie Traclet

Delivery time announced on the site not respected. I had to contact the company after 3 weeks of waiting to get information. The shipment was made quickly afterwards.

I was really disappointed to see that the velvet ribbon was missing around the Breton hat, not buckled does not mean that the ribbon is missing...? I paid a certain amount for a very simple hat... If by chance you could send me a ribbon I would be really grateful, if possible. Regards

Not very good quality but very fast shipping

I really like the hat, the color, but in one size, I find it a bit small for me

Good, but it lacks a strap in case of wind

3 to 5 weeks announced, 8 weeks in total.....could not use it for the show

The product is excellent but horror of the delivery

Damaged product

Quick response and very good products

I was very surprised and disappointed by the very bright color, I thought I was ordering a mustard yellow (it appears like that on the site) and ended up with a very bright yellow that did not match the color of the costume. It would be important to specify this on the site, this is the first time I notice such a color discrepancy, I have often ordered from you.

I asked if the product was suitable for a head size of 57cm and for my large surface this is really very very tight. Moreover, the hook at the back of the cap is now off-center since it is stretched to the maximum. It was meant to be a gift... My son is sad. Otherwise, the product was delivered quickly and was well packaged so that it did not suffer from the inconveniences of travel. Have a good day

Small problem. I had ordered a pair of BROWN suspenders, it arrived BLACK, which I do not need. The other pair, Navy, is correct. What should I do?

There is a lack of color on a feather in places, delivery in a box with white paper on top and bottom, I would have appreciated a hat box, considering the price

The package still hasn't arrived. It's still on the way, since I placed the order on July 27. Of course, it's for the summer holidays. But, I believe that in the end, it will be a 'happy ending'

I went on the smartphone version. The search filters are not applicable after a keyword search. The item I received is not really the same as the one presented in the photo. Disappointing.

When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.

Very disappointing quality of the glove Return and refund conditions quite complicated ...

Packaging destroyed.

6 weeks delay... way too long.

The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!

The top of the hat had two small stains. Poorly wrapped? Already stained before?

For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!

Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.

The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.

I modified it a bit because I didn't like it too much (too stiff)

The photo of the hat is very flattering compared to reality. Disappointed

There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?

Navigation on the site and phone contact were good but I still haven't received the hat.

I didn't imagine the texture to be so soft, which prevents a good fit on the head. A bit disappointed

Complies with description

Quality product. The delivery conditions leave little choice and remain excessive.

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Navigation and delivery are OK, but your comment

The item is compliant but the delivery was a bit disrupted.

I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.

The mobile version is not very practical. Moreover, it would be good to be able to use multiple filters during the search, including the origin of the product, the materials used, and the different attributes (waterproof, warm, etc.).

I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.

The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;

Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985

The manufacturing and thus delivery time was particularly very long