Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

N
Nicolas D.
Rating: 5 out of 5
following a purchase from 28/03/2025
Perfect.
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Martine F.
Rating: 5 out of 5
following a purchase from 28/03/2025
Very satisfied with the site, very clear, photos matching the received items, fast delivery and very well packaged parcel, the received hats are very beautiful with a quality/price ratio more than very good, I highly recommend Traclet
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Michel G.
Rating: 5 out of 5
following a purchase from 31/03/2025
Matches my request
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François D.
Rating: 5 out of 5
following a purchase from 30/03/2025
Perfect: choice, quality price ratio, fast delivery and well packaged
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Mathilde V.
Rating: 5 out of 5
following a purchase from 21/03/2025
Impeccable service: the umbrella was particularly well packaged.
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Gilles G.
Rating: 4 out of 5
following a purchase from 28/03/2025
just okay because the cap in size 58 is too small..
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Axel L.
Rating: 5 out of 5
following a purchase from 30/03/2025
Fast, efficient, just what the people want
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Williams B.
Rating: 5 out of 5
following a purchase from 27/03/2025
SUPER, I recommend to everyone.
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Ronan P.
Rating: 5 out of 5
following a purchase from 29/03/2025
Great as usual.
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Anthony G.
Rating: 5 out of 5
following a purchase from 30/03/2025
Everything went very well and fast delivery.
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Claude P.
Rating: 5 out of 5
following a purchase from 28/03/2025
Fast delivery, well packaged parcel, very good quality hat, I recommend this site
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Angelique V.
Rating: 5 out of 5
following a purchase from 13/03/2025
Correct but the delivery date was not respected and moreover not delivered to my relay point
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Craig G.
Rating: 5 out of 5
following a purchase from 29/03/2025
Exceptional quality, exceptional service
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Roland D.
Rating: 5 out of 5
following a purchase from 30/03/2025
The hat was delivered very quickly and was in accordance with my order
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Amanda M.
Rating: 5 out of 5
following a purchase from 25/03/2025
I am very happy with my purchase. My hat arrived quickly and the quality is exceptional. I will certainly order more from this company.
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Pierre G.
Rating: 5 out of 5
following a purchase from 19/02/2025
Excellent products, efficient sales staff and friendly and competent customer service
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Suarez P.
Rating: 5 out of 5
following a purchase from 26/03/2025
Satisfied with my straw hat and my cap
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Dominique M.
Rating: 5 out of 5
following a purchase from 27/03/2025
Perfect
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Danielle S.
Rating: 5 out of 5
following a purchase from 27/03/2025
Very easy to use and product as described thank you
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R
Rene A.
Rating: 4 out of 5
following a purchase from 26/03/2025
The site is okay
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R
René B.
Rating: 5 out of 5
following a purchase from 09/03/2025
Very nice linen cap. Thank you very much.
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Patricia H.
Rating: 3 out of 5
following a purchase from 07/03/2025
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
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J
Janique C.
Rating: 1 out of 5
following a purchase from 27/03/2025
Not happy
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
D
Dany V.
Rating: 3 out of 5
following a purchase from 05/03/2025
Very good site; unfortunately many hats are not available.
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Jean P.
Rating: 5 out of 5
following a purchase from 28/03/2025
Compliant.
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Isabelle V.
Rating: 5 out of 5
following a purchase from 24/03/2025
Fast and careful delivery.
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Rodolphe M.
Rating: 5 out of 5
following a purchase from 08/03/2025
I am very satisfied with my order. The quality of the hat is impeccable and its comfort is a real surprise.
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M
Michel D.
Rating: 1 out of 5
following a purchase from 13/03/2025
Not really happy, I ordered a cap size 55, it actually measures 52. After contacting them, return at my expense (22 euros for a 20 euro cap), I request in exchange another of real size 56 cm... it measures 54... I am not going to return it a second time. Trash and on to the next!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
J
Jacques R.
Rating: 5 out of 5
following a purchase from 19/03/2025
Reluctant to shop online, I found a site that gave me complete satisfaction, both in terms of accessibility and the response from the Traclet hat shop.
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M
Michel V.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very nice and unique Volkswagen flat cap! And fast delivery to the Netherlands as well.
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Alice P.
Rating: 5 out of 5
following a purchase from 26/03/2025
Impeccable. The cap is perfect.
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F
Francois G.
Rating: 5 out of 5
following a purchase from 24/03/2025
speed and quality
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Sylvie C.
Rating: 5 out of 5
following a purchase from 24/03/2025
A lot of choices, original and French products!
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Jérôme B.
Rating: 5 out of 5
following a purchase from 26/03/2025
Satisfied with my order
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B
Bertrand D.
Rating: 5 out of 5
following a purchase from 20/03/2025
Always very satisfied with Traclet...
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B
Bertrand D.
Rating: 5 out of 5
following a purchase from 23/03/2025
very good merchant site, I am very satisfied. Thank you.
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Patrick V.
Rating: 5 out of 5
following a purchase from 26/03/2025
Completely satisfied.
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Gisela M.
Rating: 5 out of 5
following a purchase from 24/03/2025
superb cap; perfectly compliant with the description.
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Patricia B.
Rating: 5 out of 5
following a purchase from 25/03/2025
Very clear site, very good tracking and fast delivery in very well protected packaging, I will not hesitate to order again on the Traclet hat shop site.
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P
Patrick N.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good
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