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★★★★★
based on 35893 reviews published
Latest negative customer reviews
Delivery time announced 2 to 3 weeks. After 1 month of waiting, we had to call for the shipment of our item to be initiated. Address to avoid if you are in a hurry
Please excuse us for this additional delay of one week.
It is not because you called us that the shipment was triggered.
Tilley had a delay in its delivery due to the upcoming summer season.
We hope that the hat will satisfy you.
Best regards
Traclet
Delivery is zero
Shipped Hanae TRACLET 15/01/2019 13:27:42
In delivery Sébastien TRACLET 15/01/2019 09:54:53
Payment accepted 15/01/2019 00:03:02
Then, following the exchange request, it has already been sent back from our place.
Best regards
Traclet
Deadline not respected, delivery location not respected, and it was not the ordered item.
Thank you for sending us an email at [email protected] so we can send you the correct product.
Best regards
Traclet
Delivery delayed by fifteen days without notice.
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
I have not received my order after 9 days. Where is the delivery 24 to 48 hours?
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
Very long shipping times, poorly made hat, as if rushed by production. Avoid!
The order left on August 16.
Regarding the quality of the product, what quality of straw do you want?
Indeed, we have been selling this product for over a century for Toulousaines who are part of an association.
But if you want a finer straw, it is possible to develop a higher quality.
Best regards
Traclet
Delays too long
Please excuse us for this manufacturing delay.
Can you let us know if the cap suits you?
Best regards
Traclet
The order took an infinite time to arrive when it was supposed to be 24 or 48 hours...
Following your email from the day before yesterday, we have made a complaint to the Post Office.
In this case, the remark should be made at the post office level because as indicated by the tracking, the package could not be presented due to the impossibility of accessing the address.
Please excuse us for this inconvenience.
Best regards
Traclet
The hat received did not match the description. Received purple beaver model versus ordered tan fedora model! I kept the hat because it is very nice but it did not match my choice and to avoid a return. Could do better for an order over 50 euros!
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
My problem is not the site itself, just that I sent my hat on April 18 for a special event that has already passed and I still do not have it and when you call it is already complicated to reach someone and when they do answer, you feel like they are lecturing you, very self-assured people who do not care about you and it has been a decade that I have been with you and it started with my ex-girlfriend who bought (still buys I think) all our hats and other accessories from you so I think I deserve to have the respect of your employees, thank you...
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
The order does not match the image.
Thank you for contacting us to do what is necessary at [email protected]
Best regards
Traclet
Unjustified delay between the order and receipt. I needed this hat for a special occasion and had to buy one elsewhere urgently.
The delay for the black color was 2 weeks and we took 3 weeks, which is one week longer.
In case of urgency, we could have replaced it with another beret from another brand in stock.
For that, it was simply necessary to contact us to send it to you.
Best regards
Traclet
Promise of delivery 2 to 3 weeks, took a total of 8 weeks after 4 calls, and repeated promises of 'delivery next week' which turned out to be false 3 times. Not reliable at all, terrible experience. Only positive point: perfectly friendly interlocutor each time.
Our manufacturer having production issues, we tried to do it as quickly as possible.
The rating is however harsh because the product is of quality. It should still be noted on the product.
What is good is also to say when it is well done.
Best regards
Traclet
Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense! As said on the phone, Mr. Traclet, why did you not inform me of this before shipping?? It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?! I do not congratulate you.
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.
Delivery too late! I left for Madeira on March 31 without my
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet
Note: 0 My package does not correspond at all to what I ordered! Totally unhappy!
Please excuse us if we made a mistake.
Why didn't you contact us by email or phone?
Please let us know the model received and if we made a mistake, we will correct it.
[email protected]
Best regards
Traclet
Product in stock visually on the site. When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet
I did not receive the right product
Please excuse us if we made a mistake.
Can you tell us what you received and we will proceed with the exchange.
We are surprised to receive such a message when we have an email box for issues as well as a form on the site and also during delivery in the package.
Best regards
Traclet
More than 15 days of waiting because an item was missing! Had to chase customer service, so zero for customer relations, especially since I paid 15 days ago. Since the products are more expensive than on the market, we expect something else.
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
Item poorly packaged, wrinkled, received late and without my gift wrap option!! The total!
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
I returned the cap I ordered because I found the price excessive compared to the quality.. ten days later I still have not received my refund..
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
Terrible. I ordered a black bush hat and received a beige one. Really disappointed.
Please excuse us for this error. We will resend you the correct color
Best regards
Traclet
Product compliant but I had to send an email for them to finally decide to send me my order. The response I received is quite comical: "you should have specified that you were in a hurry!!" Or "you did not pay for shipping!!!" I find this very inappropriate especially since if I indeed did not pay for shipping it is because my order exceeded the minimum amount to have it free so I did not receive any preferential treatment!!! Next time I will turn to a more competent seller.
In order to limit shipments and therefore shipping costs; we prefer a single shipment when the order requires multiple deliveries. Indeed, for a cleaning, we must receive the hat and then send it back once it is done. Therefore, it requires two shipments that are not settled and which is an important cost for us.
Please excuse us if our message was not respectful enough.
Best regards
Traclet
Order received very late and no tracking number for the package.
Yes there was a delay in delivery due to a manufacturing issue.
However, normally the tracking was sent to your email as well as by text.
Did you not receive them?
Best regards
Traclet
Not precise enough
Please let us know what is not precise enough, here is the product description below:
The authentic beret by Laulhère black
Classic beret for men and women of all ages with a head circumference for this reference.
This beret is made in France from 100% pure virgin wool, it is the classic to have in any wardrobe!
The beret is therefore made of black Merino wool manufactured by LAULHÈRE, which has received the label Living Heritage Company - Origin France Guaranteed.
This magnificent beret will make many talk around you! Made 100% from pure merino wool, this beret will keep your head warm stylishly during the coldest months!
The Basque beret made of merino sheep wool; very pleasant to wear. A sober and timeless headgear.
About the authentic Basque beret Laulhère
Plate size: 28 cm
Size - Head circumference: 54 to 60 cm
Beret composition: 100% wool
Made in France in Oloron Sainte Marie
Black lining with badge
Beret delivered in its cardboard box
Color: black but also available in navy, red, green ....
Brand Laulhere
Laulhère was founded in 1840 at the foot of the Pyrenees; near Pau in the municipality of Oloron Sainte-Marie which at the height of its glory boasted a dozen beret manufacturers. Currently, three are still open; the region is recognized as the
Cradle of the beret.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
Average, the product descriptions need to be developed
We still provide a lot of information on each product sheet, you need to go to
More info
What additional information do you need?
We even have a video on the products you ordered.
Please let us know the additional information to better satisfy you.
Best regards Traclet
Received more than 2 months after my order
Yes, there was a delay but not two months; the order was placed on 21/12/17 and you received it on 19/01/17.
Moreover, if the size does not fit, it is of course possible to change it.
Finally, this is a military beret that does not sink like a Basque beret. So it should be worn on top and not pushed down.
Best regards Traclet
No correct tracking of the order placed
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
If you live outside of France, do not write your details in the local language, only in French, you could wait a long time otherwise!
Hello Yes, we are sorry but we had sent you a message to inform you to provide the address in French because unfortunately our site manages foreign languages but not the postal system or DPD. We are sorry. Best regards Traclet
This is the third time I write messages of dissatisfaction but they are refused!!!! Next time I will give 5 stars with a negative review if that’s better! I am not satisfied because the purchased product does not match the photo, so the site does not satisfy me!!! Do not ask for my opinion if it is to refuse it! 10 euros credit does not help me at all, you sell hats and I don’t need them that often!
Unreliable
I received the package. The size is small I returned the package with acknowledgment of receipt and to date no news despite having sent emails...too bad
Exchanges are extremely difficult, they do not read emails and when they do it takes several weeks. Moreover, for a refund, they do not respond. So beware of scams!
Delay far too long; I had to follow up several times to be delivered when I was promised twice to ship...After the third follow-up, I finally received the 2 hats.
Terrible delivery
Big delay in delivery