Reviews Chapellerie Traclet

No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.

Product conforms to my request.

The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.

Order processing is way too long. No acknowledgment of receipt of payment.

Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area

The 'plastic' look of the hat is not very classy; I expected a fabric hat..

The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.

Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.

Two months to be delivered and no communication about this status until I wrote a message. No commercial gesture. Very unfortunate because the products are good.

Announced for Saturday the 27th but distribution on Saturday!

Somewhat satisfied. Delivery times were long (no information regarding waiting time), and delivery was postponed without reason even though I had taken the day off expressly. Finally, I had to pay fees for delivery (13 euros import fees), fees that are not clearly stated when purchasing even though I am already paying delivery fees.

Review delivery time!

Customer service impossible to reach. Emails without response and a phone number but no answer either. Otherwise, very good for a basic order.

Delay too long without explanation and having to call by phone not receiving emails because the address on the site is incorrect? Information took too long to finally reach me....

Order received

Hello, I regret to give a mediocre review as it is presumably my fault, indeed my cap corresponds perfectly to what I wanted but it is unfortunately too big.

Practical, user-friendly site but the photos and descriptions presented do not fully correspond to the reality of the product when you have it in hand!!!

Order placed and debited the first week of April and shipped, after a follow-up more than a month later, with 2 sizes smaller. Disappointing.

Model not very aesthetic and expensive. Delivery and site acceptable.

Lack of information regarding deadlines, where the order is, expected delivery date.

I knew what I was looking for but I didn't know the exact name, I had to scroll through all the pages to find it

One question; is beige the new khaki? When I look at the delivered hat and the one ordered, the color does not match what is announced. I was expecting a khaki hat and I discover that the inner border is khaki but the hat is beige (Tilley hâte)

Comment below

Very thin UV protection bucket hat on top to the point of letting light through so I doubt its effectiveness. Therefore, expensive item with a very poor quality/price ratio. I will keep my old one which is much thicker.

Simple to use site..!

Like all sites, nothing complicated. Disappointed with my order

Average finishing quality

I hope this is an exception, but 5 months between order and delivery is way too long! That said, the welcome at the store was impeccable, and the people answering the phone calls were cordial.

Correct site, easy order, normal delivery.

Deception about the quality of the berets; they were not alpine hunter hats, see École Militaire des Chasseurs Alpins in Chamonix.

The order does not quite match my request.

Hello, 25 days for delivery is long, thank you.

Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET. PLG.

Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.

Perfect and fast service.

Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!! Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label. La Chapellerie Traclet had accustomed me to better.

I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....

I am waiting for the delivery of my ordered item, please give me news.

Too bad there is no size for the caps

I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.