English
★★★★★
based on 35707 reviews published
Latest neutral customer reviews
Easy purchase, relatively fast delivery.
Deadline not respected compared to the announced deadline
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.
Overall, I appreciate this site. But regarding this order, it is not the color I wanted. I will still keep it, but disappointed.
No possibility to find the sought-after caps directly by size and available.
Finishing needs to be reviewed.
Well-made site but not explicit enough.
Good
Good but I had to reach out because the shipment was somewhat delayed. Best regards.
I rated it average due to the delivery delay; if I order suspenders, it's out of necessity. Otherwise, good item matching my request.
See continuation
Thank you for your comment but can you tell us the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
Site okay cool
The announced deadline of 3 weeks was largely exceeded. I had to call twice. But the responsiveness on the phone was satisfactory.
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
Not the right item upon receipt but simple return procedure
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
I would have liked a better-adapted packaging because one of the hats has a 'crumpled' brim.
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
Product conforms to my request.
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
Order processing is way too long. No acknowledgment of receipt of payment.
Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
The 'plastic' look of the hat is not very classy; I expected a fabric hat..
The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.
Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.
Two months to be delivered and no communication about this status until I wrote a message. No commercial gesture. Very unfortunate because the products are good.
Announced for Saturday the 27th but distribution on Saturday!
Somewhat satisfied. Delivery times were long (no information regarding waiting time), and delivery was postponed without reason even though I had taken the day off expressly. Finally, I had to pay fees for delivery (13 euros import fees), fees that are not clearly stated when purchasing even though I am already paying delivery fees.
Review delivery time!
Customer service impossible to reach. Emails without response and a phone number but no answer either. Otherwise, very good for a basic order.
Delay too long without explanation and having to call by phone not receiving emails because the address on the site is incorrect? Information took too long to finally reach me....
Order received
Hello, I regret to give a mediocre review as it is presumably my fault, indeed my cap corresponds perfectly to what I wanted but it is unfortunately too big.
Practical, user-friendly site but the photos and descriptions presented do not fully correspond to the reality of the product when you have it in hand!!!
Order placed and debited the first week of April and shipped, after a follow-up more than a month later, with 2 sizes smaller. Disappointing.
Model not very aesthetic and expensive. Delivery and site acceptable.
Lack of information regarding deadlines, where the order is, expected delivery date.
I knew what I was looking for but I didn't know the exact name, I had to scroll through all the pages to find it