Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

Y
Yves P.
Rating: 3 out of 5
following a purchase from 10/12/2024
Dissatisfaction related to delivery, see below.
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Patrick C.
Rating: 5 out of 5
following a purchase from 12/12/2024
very satisfied
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Ghislaine D.
Rating: 5 out of 5
following a purchase from 17/12/2024
I was accompanied every day clearly, thank you!
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A
Adrien M.
Rating: 5 out of 5
following a purchase from 16/12/2024
Order received quickly.
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Emmanuelle L.
Rating: 5 out of 5
following a purchase from 19/12/2024
Very satisfied with my order. Good quality-price ratio, fast delivery and well packaged.
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Patrick R.
Rating: 5 out of 5
following a purchase from 18/12/2024
Very happy
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D
Didier L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very good, impeccable service, careful and attentive. I recommend!
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B
Brigitte B.
Rating: 5 out of 5
following a purchase from 16/12/2024
everything very well
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Pascale K.
Rating: 5 out of 5
following a purchase from 15/12/2024
very good service, order processed quickly, perfect packaging
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C
Cécile D.
Rating: 5 out of 5
following a purchase from 12/12/2024
Product exactly matching the description. Very good quality and order arrived as expected. In short, 10/10 for this company
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Aurélien C.
Rating: 1 out of 5
following a purchase from 16/12/2024
I did not receive the correct item in the package. I am therefore particularly unhappy with the lack of attention given to the order. The order slip included in the package clearly mentions the desired item, but the cap received does not match. There is therefore an error in the preparation of the order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Please send us a photo of the item received at [email protected]
We will proceed to send the correct cap with a return slip.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Alessandro D.
Rating: 5 out of 5
following a purchase from 17/12/2024
Excellent product
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Ludivine L.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast shipping
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Laurence M.
Rating: 5 out of 5
following a purchase from 17/12/2024
I followed the advice regarding the specific size of stetsons and it was very good advice
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Bertrand H.
Rating: 5 out of 5
following a purchase from 13/12/2024
Fast, helpful, punctual, precise and an incredible choice!
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C
Cathy S.
Rating: 5 out of 5
following a purchase from 11/12/2024
Everything is perfect from the selection on the site, to the speed of responses, to the delivery and the quality of the products
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S
Sandrine G.
Rating: 5 out of 5
following a purchase from 09/12/2024
Take one size up otherwise perfect. The model pleases my boyfriend a lot
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Patricia P.
Rating: 5 out of 5
following a purchase from 19/12/2024
Fast delivery, well-packaged parcel. Everything is perfect
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Sebastien C.
Rating: 5 out of 5
following a purchase from 16/12/2024
The site is quite well designed.
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R
René D.
Rating: 2 out of 5
following a purchase from 19/12/2024
Satisfactory order and shipping, but deplorable delivery
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Anne L.
Rating: 5 out of 5
following a purchase from 18/12/2024
Nice selection, product meets my expectations
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Annette Ou Gilles V.
Rating: 5 out of 5
following a purchase from 16/12/2024
Smooth site providing necessary information.
Secure payment.
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J
Johann G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Pleasant. Lots of choices
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M
Marc S.
Rating: 5 out of 5
following a purchase from 16/12/2024
Satisfactory site and easy ordering
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C
Christophe C.
Rating: 2 out of 5
following a purchase from 03/12/2024
20 days after the order, the delivered model is not the one ordered without any explanation. Following an email, I was told: "The Biarritz model is the same model as the Basica that was delivered to us in order to ship before Christmas." It may be equivalent but it is not identical and it is not the one chosen. I could have been asked for my opinion beforehand...
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Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
C
Claudia N.
Rating: 5 out of 5
following a purchase from 17/12/2024
User-friendly site.
Fast delivery and quality is on point.
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Tommaso Z.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good. I am on my second purchase on this site
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Nathalie C.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very good. Beautifully presented.
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Thierry B.
Rating: 5 out of 5
following a purchase from 18/12/2024
Product well protected in the packaging.
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M
Marie-Annick F.
Rating: 4 out of 5
following a purchase from 27/10/2024
Very high quality hat, perfectly meets my expectations. Delivery time a bit long but for understandable reasons (customs issues).
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R
Richard C.
Rating: 5 out of 5
following a purchase from 19/12/2024
Order placed, prepared and delivered the same day.... hat off!
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G
Grégory L.
Rating: 5 out of 5
following a purchase from 16/12/2024
As expected
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S
Ste Apm D.
Rating: 4 out of 5
following a purchase from 18/12/2024
A bit disappointed with the model
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Olga M.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good. Easy ordering process, fast order processing, careful shipping and express delivery. I recommend
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M
Marc G.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect for delivery
the quality of the product will reveal itself in use...
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R
Robert P.
Rating: 5 out of 5
following a purchase from 15/12/2024
The site is clear, intuitive, navigation is easy.
The delivery went well and the item is super well protected to arrive intact and as described.
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L
Line G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very diverse offer
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C
Christele L.
Rating: 5 out of 5
following a purchase from 30/11/2024
Perfect
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R
Raphaël S.
Rating: 5 out of 5
following a purchase from 18/12/2024
Fast delivery and meets my expectations
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Nathalie A.
Rating: 5 out of 5
following a purchase from 14/12/2024
The delivery is perfect, the site is very well made and easy for ordering.
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