Reviews Chapellerie Traclet

The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.

Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!

The item does not exactly match the image on your site; it is not assembled in the same way.

It is regrettable to charge the amount of the order more than 3 weeks before delivery.

Correct

Difficult to find the dimensions of this specific reference. Otherwise, processing and delivery times are extremely satisfactory.

For a delivery to overseas territories, they could charge tax-free since customs taxes upon arrival, ending up with more shipping and tax than the price of the item.

I ordered other goods in France, and this is the first time this has happened to me.

Does not know where my package is.

I do not understand why the beret I bought, which is supposed to come from the Laulhère factory, does not bear the characteristic label in the cap nor the small verification badge on the side.

Correct delivery, but the item (women's hat) is small, and the fleece lining is only on a small part (edge), and it is in openwork knit that will let the cold through.

Not satisfied with half of my order.

My package was received torn and dirty... as for the product, there were hairs inside... WITHOUT A DOUBT A RETURNED PRODUCT THAT WAS RE-SOLD TO ME.... what hygiene!!!....

Product conforms to the description.

Order on 5/11, delivery on 26/12.........

It is noted "made in Europe" on the site, but it is "made in RPC", that is to say made in China, and this is an important criterion for me...

Cap not branded compared to the photo on the site.

Received hat stained (stain removed with water) + a broken seam.

Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?

Disappointed that there is no sewn label inside the berets with your company's name that would signify 'made in France'

The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??

The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++

Hello, For this type of product, I expected French manufacturing. Disappointed for a beret: expensive for 'made in Taiwan'.

Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.

The beret is really small even though it is a one size fits all

The order confirmation took quite a long time.

The website is quite average but some hats are very very beautiful

There are not enough photos with the hat on real heads and not just one person. I know it's work!!

The package is a Christmas gift, so comments could be after these dates and festive events

Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.

Fast delivery! Products conform but really large compared to the size indicated, be careful! Return of the product for me..

Item received too small despite the size indication matching the measurements on the site.

Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret

Order and delivery were quick except the color is not the right one...

The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins). That's regrettable!

Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.

City sport cap that could be more comfortable (leaves a mark on the forehead, not because of a too small size but due to average quality manufacturing). The forehead is in contact with a bulge, whereas a band would be preferable. Sturdy, top material.

Order and delivery without problems but the return was supposed to be free if paid by Paypal but in fact Paypal does not refund anything and you have to fight for the return organization!!!

Mixed review. I expected better quality products when addressing a hat maker. Despite the label, I doubt that the berets are made by them (not least because of the cut plastic tag I found a piece of in the fabric) so I found the price a bit high once the items were received. Nothing to say about the chemo turbans, the prices are more or less the same everywhere. My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.

The packaging leaves much to be desired