English
★★★★★
based on 35893 reviews published
Latest neutral customer reviews
A delivery error caused me to receive the package two weeks later. I realized it myself. Upon receipt, the item was well packaged and matched its description. When I sent messages, there were quick responses.
Not satisfied, size error.
Error in sending my order. In the end, a quite different product was sent to me because of stock issues, but of good quality and nice.
Navigation, delivery very good
No information regarding delivery times
Expensive for a light beanie, not very warm for a sailor's beanie
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
Difficulty in completing the order on the site, likely to discourage the customer. Navigation difficulties
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
Mediocre quality item.
thank you for your comment, can you tell us more about this leather hat model at 43 euros. What is the issue encountered? Otherwise, we also offer other models of better quality leather.
sincerely
Traclet sebastien
There is no inflated plastic inside the hat to prevent it from deforming average packaging.
Overall good, but the purchased product is largely one size above normal. I always take hats size 62 but here it must be at least 63, if not more. Too bad
Of very good quality. But in two years prices have increased a lot (comparison of the same Irish cap bought in 2020 and in 2022...).
The site is not user-friendly. The information is not clear
thank you for taking the time to give us a comment.
can you tell us more about the type of information and the issues encountered for the 9-inch basque beret?
On the site, of which here is the link to the product sheet, we clearly indicate its composition, dimensions, place of production, and manufacturing time.
What elements are you missing and what issues did you encounter in ordering it?
https://www.chapellerie-traclet.com/fr/heritage-par-laulhere/411-beret-basque-9-pouces-heritage-par-laulhere.html
remaining at your disposal
sincerely
Traclet sebastien
I had to rate it average because I received a different cap than the one I ordered. It is much less pretty and I don't have time to exchange it. Very disappointed for a gift I made for my husband.
See delivery.
I had covid and was unable to pick up my package from the post office, please resend it to 2 rue Pablo Neruda Levallois Perret 92300
Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.
Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend
Fast
thank you for your message and your rating, but what is the issue encountered?
sincerely
Traclet
Order delivered incomplete, waiting for the supplement
I have been waiting for three days for a response from the seller because my hat is too big and I would like to return it.
I have a size problem, I reported it 4 days ago and still have no response.
Fast delivery but disappointed by the quality of the beret.
A GOOD NAVIGATION OF THE SITE THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
Colissimo delivery announced on Tuesday arrived on Thursday!
A long delay due to the product being out of stock, so the delivery was also later than expected.
The product received does not match the description on your site or the label on the packing list. The Hatteras Louvain old cotton cap received does not have ear flaps.
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
Quite average, disappointing!
-1 ⭐ mention on site and on article -1 ⭐ Traclet label stuck on the article -1 ⭐ no size on the article
Fez hat too big compared to the ordered size
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
Disappointing product in quality
Of course, all of this is correct but see the added comment.
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
Doubtful return policy, unpleasant phone reception.
Delivery is not what was expected
Good site, but not very responsive, if the product you ordered is out of stock.