English
★★★★★
based on 35893 reviews published
Latest neutral customer reviews
It was quick, important during this Christmas period
See my comments below
I have to pick up my package at a different collection point than planned and I don't know how to get there
Delay far too long between order and delivery
Item arrived unusable and returned, at my expense. Waiting for a new shipment.
The site is okay, not the prettiest but easy to navigate.
Easy order and quickly shipped! I recommend++
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
Mix-up in the shipment
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
Nothing
On my last order
Hello, just to inform the customer that there will be a delay in delivery on their order (order at the beginning of September with a delay of 2 to 5 weeks expected, delivery at the beginning of December) Thank you
I only give three solely for the delivery time. The beret is beautiful and of remarkable quality. But more than a month to be delivered is unacceptable!!! Without follow-ups on my part, I might still be waiting. I can understand a stock shortage, but not the lack of information.
The site indicates delivery in 24/72h....: order placed on November 7 and shipped on November 16. Even if there is a holiday, that's a long time.
Good navigation on the site, it's clear and good customer service, I am satisfied, thank you very much.
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
2 points to absolutely improve I think: - The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great. - The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
Hat too big, the size does not match my head circumference.
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
Beautiful models, but unavailable for sale
Average because there was no information for several weeks after the order even though my account had been debited.
Average
Fast shipping, merchandise return also fast....but restocking of a product is slow.
Product too small size does not match
Positive: fast delivery (Chronopost so paid) & hat in excellent condition To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover) Brush: the color is not the right one, nor the model
First hike, the tip of the stick has already detached, a bit disappointed with the product...
It's a shame that the delivery time is not clearly indicated or really respected
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
Good site, however it is impossible for me to return an item ordered by mistake...
The product is not what I expected, the color rendering is misleading.
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
Size M56,57 a bit too big (made in China???)
Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.
Order 04.09 (cap + chapka) Cap delivered on 25.10 Chapka pending Issue?
Navigating the site presents some difficulties in searching. One example: You send me an email for a preview of the collection. I then search for the leather cap which is only available in black on the search site. Fortunately, you sent me information the next day presenting this cap in brown color. Otherwise, there would have been no order With my best regards.
Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.
Important delays.
Size 58 is too big, :::::