Reviews Chapellerie Traclet

Positive: fast delivery (Chronopost so paid) & hat in excellent condition To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover) Brush: the color is not the right one, nor the model

First hike, the tip of the stick has already detached, a bit disappointed with the product...

It's a shame that the delivery time is not clearly indicated or really respected

This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!

Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.

Good site, however it is impossible for me to return an item ordered by mistake...

The product is not what I expected, the color rendering is misleading.

Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.

Size M56,57 a bit too big (made in China???)

Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.

Order 04.09 (cap + chapka) Cap delivered on 25.10 Chapka pending Issue?

Navigating the site presents some difficulties in searching. One example: You send me an email for a preview of the collection. I then search for the leather cap which is only available in black on the search site. Fortunately, you sent me information the next day presenting this cap in brown color. Otherwise, there would have been no order With my best regards.

Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.

Important delays.

Size 58 is too big, :::::

I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.

Color error in the shipment

The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.

I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?

Not satisfied with the delivery, almost 2 weeks delay.

There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item. But your responsiveness ultimately paid off, and everything is back to normal.

Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.

I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.

Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).

False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).

I don't like the material of this hat.

I ordered the wrong size.

Not satisfied with my order.

Certainly there is a choice but at the time of payment, the payments are refused and this by card so you have to call to either reorder or pay the person online who is not very nice!!

Too small for a 63.

Good at first, disappointed afterwards.

A lot of time between the order and the delivery.

For my first order a bit disappointed the package was open even the delivery person asked me what was in the box.

Hello. The criticism does not concern the product or the speed of delivery (which both deserve five stars) but the connection to the account; it was impossible for me. I then called and the order was smoothly processed thanks to my contact person.

Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?

Serious.

Very good.

Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!

When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????

Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.