/10
★★★★★
based on 35255 reviews published
★★★★★
based on 35255 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Disappointing - Unreachable customer service, delayed shipping, complicated return or exchange procedures
Karel A.
purchased on 05/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
Jerome M.
purchased on 16/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
Not at all satisfied with my order. I requested an exchange for another color. But this beanie, once received, was not the one ordered. Moreover, I had to pay an additional 5 euros for this exchange. In conclusion, this beanie costs me 36 euros for a beanie that I will never wear.
Annick T.
purchased on 03/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
I have not received my order
Younes O.
purchased on 01/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
Article totally different from the one received in 2023
Roland V.
purchased on 04/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
1
/5
★☆☆☆☆
Cap too small, unusable.
Gontran B.
purchased on 26/10/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
1
/5
★☆☆☆☆
Order not received
Monique D.
purchased on 13/10/2025
Translated review
1
/5
★☆☆☆☆
Disappointed
Miridjian S.
purchased on 08/10/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
1
/5
★☆☆☆☆
Relationship rather complicated and to this day, I still have not received my return.
Frederic J.
purchased on 17/09/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
1
/5
★☆☆☆☆
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white! I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
Pierre Claude M.
purchased on 26/09/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
The hat came late and destroyed, damaged, I waited nearly 2 months for the hat and when finally arrived it came damaged. Never going to buy again from you Thanks
Gi Z.
purchased on 05/08/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
1
/5
★☆☆☆☆
A priori, German manufacturing for the chosen cap (according to the label inside), that was not the purpose of my purchase.
Philippe D.
purchased on 09/09/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
1
/5
★☆☆☆☆
The received hat is of poor quality.
Christian I.
purchased on 24/08/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Package not received!
Dominique D.
purchased on 18/08/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
1
/5
★☆☆☆☆
Colissimo, the post office and their pick-up points are not reliable. The package arrived on time but impossible to pick it up. Nothing works at Carrefour Market in Louhans! I am sorry for the Traclet company which seems serious to me. I don't know what to do now to recover this damn package despite my complaint to Colissimo, the Post Office. Incompetents.
Florence M.
purchased on 06/08/2025
Translated review
1
/5
★☆☆☆☆
I still haven't received anything
Claude B.
purchased on 19/07/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
1
/5
★☆☆☆☆
Not received yet
Jean Claude L.
purchased on 27/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
1
/5
★☆☆☆☆
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
Stephane D.
purchased on 18/07/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
1
/5
★☆☆☆☆
Disappointed I didn't receive the order
Nofar B.
purchased on 13/07/2025
Translated review
Answer from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
1
/5
★☆☆☆☆
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
Jean-jacques B.
purchased on 13/07/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
1
/5
★☆☆☆☆
The caps received are not at all of the expected quality. I would not recommend.
Carole L.
purchased on 29/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
1
/5
★☆☆☆☆
Rather fast
Guénadi S.
purchased on 04/07/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
1
/5
★☆☆☆☆
I strongly advise against it.
Stephane P.
purchased on 14/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
1
/5
★☆☆☆☆
Package still not received to this day!
Fred C.
purchased on 04/07/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
1
/5
★☆☆☆☆
Delivery one month later than the scheduled date
Dominique B.
purchased on 02/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
1
/5
★☆☆☆☆
Hello, the hat is too small, I am disappointed
Michel N.
purchased on 21/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
1
/5
★☆☆☆☆
The hat received does not correspond at all to the image on the site
Yann L.
purchased on 07/05/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien
1
/5
★☆☆☆☆
NOT SATISFIED WITH THE ORDER? NOT SATISFIED WITH THE COLOR AND CUSTOMER SERVICE.
Jean-claude V.
purchased on 15/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
1
/5
★☆☆☆☆
Order not received
Nicolas D.
purchased on 02/06/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
1
/5
★☆☆☆☆
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
Ornella Bellemare D.
purchased on 10/05/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
1
/5
★☆☆☆☆
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
Philippe T.
purchased on 17/05/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
1
/5
★☆☆☆☆
I still have not received the product I ordered on 14.04., and now it is 18.05. You decide for yourself.
Mladena D.
purchased on 25/04/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
1
/5
★☆☆☆☆
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
Casey L.
purchased on 03/04/2025
Translated review
Answer from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
Patricia B.
purchased on 11/05/2025
Translated review
Answer from Chapellerie Traclet
perfect
1
/5
★☆☆☆☆
Package not received
Thierry A.
purchased on 30/04/2025
Translated review
Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
1
/5
★☆☆☆☆
The delivered hat does not exactly match the photo of the product.
Hamid A.
purchased on 12/04/2025
Translated review
Answer from Chapellerie Traclet
Hello,
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
1
/5
★☆☆☆☆
Cannot give a review as I have not received my order
Philippe G.
purchased on 16/04/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
1
/5
★☆☆☆☆
The size of the ordered item does not match
Yann R.
purchased on 02/03/2025
Translated review
Answer from Chapellerie Traclet
Hello,
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
1
/5
★☆☆☆☆
Fast delivery, unfortunately the product is unusable as it has no shape and is wrinkle-free. Too bad ...
Michel H.
purchased on 15/04/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
1
/5
★☆☆☆☆
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
Corinne C.
purchased on 25/03/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien