English
★★★★★
based on 35893 reviews published
Latest neutral customer reviews
The quality of the products is good overall, but the proposed deadlines are not respected and you have to claim by email to get information about the delivery, it's regrettable
Hello, the size is a bit tight even though I noted my head circumference well. By forcing a bit the seam of the inner leather it loosened. I find the thickness of the beret too thin. Best regards
Delivery time of more than a month and pickup point nonexistent
The products they sell are certainly good, it's mainly the service... Not respecting promised delivery times and not getting a response for a return.
Thank you for your feedback. We are delighted that you like our products. We are sorry to hear that you encountered problems with our service. Your experience is valuable to us, and we are actively working to improve our communication and delivery times. Please do not hesitate to contact us directly for any questions or requests, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
Hat supposedly one size fits all but it is too big!
Thank you for taking the time to share your opinion. We are sorry to hear that the size of your hat does not suit you. Please feel free to contact us, we would be happy to help you find the ideal size. Your satisfaction is our priority.
Best regards,
The Traclet Hat Shop Team
I find that Traclet is a bit forceful: I was offered a credit note instead of an exchange. The return fees when making an exchange might be a bit excessive. Everyone knows that in fashion you don't find the "shoe that fits" on the first try. After my return was accepted, I heard nothing: received? not received? Also no information about my new order which apparently was delayed. It took a very long time... with no news! However, I was not disappointed with the replacement order (but I knew the brand).
Thank you for taking the time to share your experience. We are sorry to hear that the exchange process did not go as you would have liked. Your feedback is valuable and we take it into account to improve our service. We are glad that you are satisfied with your replacement order and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
The description of the hat was false on the Traclet site. I was offered an exchange with a quite different hat, I made a counter-proposal that remained unanswered by Traclet despite 2 follow-ups. I will not order from this site again.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.
Here are our exchanges, we have not received a response following our last message
09/01/2026 - Sébastien TRACLET
Hello,
We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.
If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "
Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt
Please let us know in return what you would like.
Best regards,
The Chapellerie Traclet team
After calling for information about the size, the beret was too tight on the head......
Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.
Best regards,
The Chapellerie Traclet team
Delivery time of 2 months, and wrong model of hat.
The cap doesn't really match the picture.
Delay of 4 days for delivery, which required buying another gift (maybe related to weather conditions?). Wrinkled packaging bag.
Disappointment with one of the two ordered products which should be size 55 and fits perfectly... to a head size 50 of a 6-year-old child
Thank you for your feedback and we are sorry to hear that one of your products does not meet your expectations in terms of size. We invite you to contact our customer service to find a suitable solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team.
A bit small
I was delighted to buy nightcaps made in France, but I clicked wrong and bought nightcaps made in China. Grrrrrrrrrr…
Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team
Color does not match the photo on the website. Much duller
Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.
Best regards,
The Chapellerie Traclet team
The beanie frankly disappointed me in terms of quality and design (a small stitch right in front that has no business being there) - and the color is not nice at all - this beanie does not deserve the price it costs
Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.
Best regards,
The Chapellerie Traclet team
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.
Best regards,
The Chapellerie Traclet team
Order returned because the size of the caps was not suitable
The package arrived a bit crushed...
Thank you for your feedback regarding your order at Chapellerie Traclet. We are sorry to hear that your package arrived in poor condition. We place great importance on the quality of our shipments and will take your comment into account to improve our service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Chapellerie Traclet team
Merchandise very different from the image on the site
Thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are sorry to hear that the merchandise received did not meet your expectations. Your comments are valuable and will help us improve the presentation of our products. Please do not hesitate to contact us at [email protected] for any questions or assistance.
Best regards,
The Chapellerie Traclet team
I had to wait nearly two months to receive my order. It's way too long for my taste.
Very good site
One item conforms the other made in China
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
Orders and exchanges made without difficulty. One problem: the inability to know the availability date of the ordered or to-be-ordered products and therefore their delivery times.
Products conform
I ordered burgundy I received black
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
The packaging is a bit light the cap arrived all flat
The issue comes from the delivery. Therefore, do not use La Poste - Colissimo anymore, there are only problems with them: delays in the announced delivery date, change of the requested pickup point, the new pickup point being very far, unpleasant, slow, incompetent postal employees... Please change the delivery method. Other than that, the site is very good, my order meets my expectations and the item is perfect.
Very attractive site
I received the ordered items, unfortunately they do not meet my expectations! It is very unfortunate that the sizes are not mentioned.
The size of the cap (61) was larger than 61cm. Good quality
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site. After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
Very long delivery and no news between the order and delivery. Disappointing.
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
Delivery and packaging Nothing to complain about
Good evening, the hat size is really small
Disappointed
The cardboard box was damaged and very poorly taped. For a beret that I want to give as a Christmas gift, it's embarrassing. In itself, it is very beautiful and apparently of good quality. I am really disappointed by this degraded packaging. I hesitated before recommending from Chapellerie Traclet.
Delivery very good, except that my hat size is 60 (I have four) ordered a size 60/61. And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
Paid return, it's rare and useless