Reviews Chapellerie Traclet

I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.

Color error in the shipment

The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.

I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?

Not satisfied with the delivery, almost 2 weeks delay.

There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item. But your responsiveness ultimately paid off, and everything is back to normal.

Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.

I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.

Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).

False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).

I don't like the material of this hat.

I ordered the wrong size.

Not satisfied with my order.

Certainly there is a choice but at the time of payment, the payments are refused and this by card so you have to call to either reorder or pay the person online who is not very nice!!

Too small for a 63.

Good at first, disappointed afterwards.

A lot of time between the order and the delivery.

For my first order a bit disappointed the package was open even the delivery person asked me what was in the box.

Hello. The criticism does not concern the product or the speed of delivery (which both deserve five stars) but the connection to the account; it was impossible for me. I then called and the order was smoothly processed thanks to my contact person.

Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?

Serious.

Very good.

Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!

When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????

Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.

Beautiful Bachis that did not arrive for our Digne corsi lavender contract

Super fast delivery. However, the product was received in paper packaging that had many grease stains...

I am happy with the hat, but disappointed with the final invoice with the fees that customs charged me. 22.50 CHF or about 20 euros. I will not buy anything in France again.

Disappointed with the quality of my purchase. I have bought these hunting caps several times and they were lined. Especially for the price I paid, I expected better quality.

Hello, a bit disappointed because the white cap inside has a slightly yellowed forehead contour. Cap that has been used in my opinion on display and must have been tried on which would explain the impression of dirt, I would have preferred a cap that has not been used as a model.

Hat finish not perfect for the price. The rest is perfect.

Review the returns.

Hello, I would have given more if Traclet hat shop was not too eager to cash in but to deliver first.

Too bad you put glue on the belt that is on the hat if you want to remove it, it leaves nice glue marks.

There is an error in the shipment.

The site is very well done, however when you order you are given a delivery time of 3 weeks and I waited 1 month and a half to be delivered (after having called and complained, coincidentally the same day my order was shipped!).

Communication problem regarding the order of this hat which almost did not arrive on time for the scheduled ceremony date.

Color not exact

The cap did not match the ordered model and arrived more than a month and a half late! Good quality, fortunately!

A bit disappointed with the product and the color of the visor