Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Very good product quality ratio. small downside size just size 61 so the item is more for a 60.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2023
Very well served and in the speed of execution, bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Everything was very good, beautiful item, quick response to emails.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Quality of the product and packaging very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2023
Exceptional responsiveness for my two orders! Perfect quality.
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Well presented and well documented
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Fast. Product corresponding to my order. A more precise description like the thickness of the ordered bands would be a plus
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Despite my return of merchandise, the service is impeccable. Thank you. PhD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2023
I recommend this site and this article, completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Fast delivery in accordance with the given deadlines. Super packaging, well protected. Article conforms to the description. Delighted. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
Site ok but the color of the cap on the site and in reality is different. Looks good brown on the site but leans towards a faded brown in reality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2023
Beautifully and well-made hat. Conforms to the description.
Easy and quick contact with the seller by email.
No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Super beret!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Functional site, easy ordering and many possible delivery locations, which is very appreciated
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Hello.
I am the customer LEEWON.
Last time, I ordered a Cuban denim cap.
I am very satisfied. The finish of the hat, the texture of the thread, etc. are neat and colorful.
I want to give another one to my friends.
Europe certainly has different quality.
I will use a good hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2023
Order placed online, product meets my expectations, delivery successfully ensured, within the deadlines
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
Delivery and product quality conform. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2023
The hat shop responded very quickly to my email inquiries.
Then the order was sent and arrived very quickly.
Very good service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Impeccable service for advice and support in the order.
Fast delivery as well. Quality items that were very well received. Nothing to complain about
Keep it up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2023
I love browsing this site for years and I will stay here longer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
6 weeks delay... way too long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Smooth navigation on the site, fast and efficient delivery. Impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Perfect reception, quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2023
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2023
Very happy with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
It quickly led me to what I wanted with a variety of choice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2023
My order was not delivered to me.
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Response from Chapellerie Traclet
Hello
Here is the package tracking
http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?btnSubmit=&bonTransport=7417777567374339
It is indicated as delivered with the name of the person who received it.
Have you checked that the person did not receive it?
Finally, as indicated yesterday Saturday, we will make a complaint on Monday.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Serious and well-stocked site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Ease of ordering, choice, Made in France.... fast shipping by the Post
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2023
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
As with my first order, the items meet my expectations and are of impeccable finish. The delivery time was well respected. My only regret is not being able to filter based on items in stock when searching on the site. I highly recommend this company :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Navigation without problems. I found the information I was looking for easily.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
I recommend this excellent hat for its beautiful quality and sturdiness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I received the ordered hat well.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2023
Fast delivery of the ordered products, the "Australian leather hat" is really great, shape size appearance... Everything is impeccable. I am not disappointed, but less thrilled by the canvas hat for rainy days, but maybe I need to use it in bad weather to appreciate it?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
Hat well received in impeccable cardboard packaging, thank you very much!
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