Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2023
Deadline respected!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Satisfied, but I want to specify that for over twenty years I have been buying this beret with ribbed edges and that before in stores there were several colors including grays, violets and that now the choice of colors is limited to red and black. Apart from that, I am really happy to have been able to get one because it has been 4 years since the hat shop in Grenoble has not made it anymore. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
Ordering online is good but you can't see the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2023
Quick processing of the order and delivery. Careful package. Payment by Paypal available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Some small display issues with the filters. It would be better to have the same models of hats displayed only once with their different possible colors rather than displayed separately, it would make fewer pages to see. Nothing to say about the timely delivery and the hat is compliant and well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2023
I changed my mind during the order, on the chosen hat. The team's responsiveness is great, I received the newly chosen hat with nothing more than an email sent to request the change. Really I appreciate it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2023
Quick order, fast and careful delivery, perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2023
When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.
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Response from Chapellerie Traclet
Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2023
keep up the excellent work
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2023
Very good quality hat, deadlines respected and excellent product protection. Thank you I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
I recommend very well thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2023
fast shipping. products conform and comfortable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Order conforms, delivery times a bit long though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
no problem product conforms after I find that it is not thick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2023
Good delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2023
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
Quality and really what I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
I am very happy, very good quality and the finishes are perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2023
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2023
In line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2023
It is impossible for me to give my opinion on the item, as it is a gift for my granddaughter. But I can tell you that the old rose color is her preference.
Thank you for wrapping her birthday gift in a delicate and lovely package, which adds to the joy of receiving.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2023
Very disappointing quality of the glove
Return and refund conditions quite complicated ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2023
I am satisfied to have been able to order an available item that was delivered to me very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2023
Good selection criteria for navigating the site and beautiful presentation of the products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2023
Service and product of very high quality.
In all respects in accordance with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
It's ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
Top customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2023
Fast shipping, item very well packaged. 20/20
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
I am very satisfied with my purchase at Traclet which perfectly matches my search
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2023
Very clear site, very fast delivery. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2023
Very satisfied with my purchases on your site.
Quick delay.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2023
Perfect delivery in record time
The hat is also perfect in quality and style
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
I am happy with Traclet, the only problem is the bank that does not recognize the cards and is part of the agricultural credit, too bad
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2023
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2023
packaging destroyed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2023
Very good quality. Fast delivery and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
superb packaging. perfect product matching the description. Thank you Traclet!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2023
good navigation on the site and very fast delivery (2 days).
package well packaged.
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