Reviews Chapellerie Traclet

The color of the fur of my hat does not match the photo

I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.

Poorly packaged The box is too small for the delivered hat. A hard box would be more appreciated. Quite disappointed given the price of the hat

Disappointed by the quality of the cap: . on the top, there was a sewing defect, an irregularity in the pattern and threads were sticking out! . still on the top a false diagonal crease!

Delivery was 'almost' express, TNT did not deliver to the indicated address, they left the package in one of their agencies 50km from the delivery location!! After my call, delivery was okay the next day as planned. Otherwise, the order is compliant, beautiful products, well packaged, I will probably place other orders!

Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy

A bit of difficulty finding my way around the brands, hats, and others

Received without a label, without the order or delivery slip

Too bad returns are not free

Difficulties paying on the site. I both have no account and an account!! When I want to create one I already have an account and when I want to log in I don't have an account?!! I ended up placing my order by phone

The site is well designed, a lot of choices and nothing to say about the very fast and tracked delivery. But I am disappointed with the ordered product: given the brand (presented as a reference in the field) I expected at least a correct label inside the beret and/or a somewhat 'classy' packaging. The basic white label is barely readable and the beret was simply slipped into a bubble envelope, with no protection at all... I hope at least that the size will fit, as it is a gift for Christmas...

Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error Misinformed and extra cost for exchange!!!

I have not yet received delivery

Not satisfied with the packaging as it was torn on top by your services. Moreover, the small message written on the box did not have time to dry which does not allow me to open it in its state and to foresee new packaging.

Acceptance of an order for an item not held in stock. We only know about the stock shortage after paying for the order!

The site does not provide enough details about the shape and dimensions of the hat

See packaging comment

Being able to open the item pages without 'losing the thread' would be more practical

The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.

Too bad we can't see the items worn

Always problems with head size.... Another package to return at my expense!

No delivery problem.

Fortunately, my interlocutor on the phone was charming otherwise I wouldn't have ordered

We'll see when the order arrives

Well-designed site

Satisfied

Delivery was no problem, but not the order as I had to claim for them to send it to me

Beautiful site good delivery too bad for the defect of the ordered product

Initially, using the Safari browser, my order did not go through twice. I switched to a different browser (Firefox) to finalize my order.

Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.

Incorrect description on this item.

The visor does not lower well, blurry with glasses, a rigid visor would be better.

The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.

No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.

Website a bit messy, hard to find the type of hat. A bit of a shame.

Simple navigation, fast shipping. But big problem, impossible to reach customer service (phone or email) for a good return to proceed with an exchange for a larger size.

Item too large, waiting for a new delivery following an exchange.

I first received a different product than the one I ordered. The error was acknowledged and the correct product was sent.

This time, I say average. We have known much better. Previous orders, delivery in 48 hours flat. But here, more than a week. No need to blame it on Covid, the credit card was charged as quickly as usual but the order departure dragged on. Hoping it will be better next time.

This was not what I ordered and the delivery was chaotic