English
★★★★★
based on 35893 reviews published
Latest neutral customer reviews
The site does not provide enough details about the shape and dimensions of the hat
See packaging comment
Being able to open the item pages without 'losing the thread' would be more practical
The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.
Too bad we can't see the items worn
Always problems with head size.... Another package to return at my expense!
No delivery problem.
Fortunately, my interlocutor on the phone was charming otherwise I wouldn't have ordered
We'll see when the order arrives
Well-designed site
Satisfied
Delivery was no problem, but not the order as I had to claim for them to send it to me
Beautiful site good delivery too bad for the defect of the ordered product
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
Initially, using the Safari browser, my order did not go through twice. I switched to a different browser (Firefox) to finalize my order.
Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.
Incorrect description on this item.
The visor does not lower well, blurry with glasses, a rigid visor would be better.
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
Website a bit messy, hard to find the type of hat. A bit of a shame.
Simple navigation, fast shipping. But big problem, impossible to reach customer service (phone or email) for a good return to proceed with an exchange for a larger size.
Item too large, waiting for a new delivery following an exchange.
I first received a different product than the one I ordered. The error was acknowledged and the correct product was sent.
This time, I say average. We have known much better. Previous orders, delivery in 48 hours flat. But here, more than a week. No need to blame it on Covid, the credit card was charged as quickly as usual but the order departure dragged on. Hoping it will be better next time.
This was not what I ordered and the delivery was chaotic
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A lot of choices even though I did not find the model I wanted.
2 months to be delivered. Covid period okay, but that does not prevent keeping the customer informed, with true information of course. 🙂
Delivery times extremely long, without explanations or apologies... Regarding the games, even if you win, you receive nothing. Not reliable, indifference towards the customer.
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
Good
Order placed on 04/06/2020, without news for 2 weeks I send a message and receive a response on the 20th saying: "The wide-brimmed hat will be shipped at the beginning of next week. Normally, you should receive it Wednesday or Thursday at your home." Not receiving anything, I follow up and receive a response on the 26th informing me that the production of the hat was completed that day. Additional delays are not always a problem, but sometimes you may need a product within a specific timeframe and - if necessary - need to organize if timely delivery is not possible. The product seems to be of good quality, but a customer service that does not communicate does not necessarily make you want to order again.
I find the website not very attractive and modern. The products are so beautiful and of good quality when you receive your package which is well packaged by the way, and I find it a shame that the website does not showcase your magnificent products.
I am disappointed for a site that claims to be French; the hat is not French.
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
Very.... very long order
Interesting site but should evolve its interface, remove non-existent products (which are simply no longer available) and allow, like many sites, payment in installments starting from 100 euros.
Not satisfied, did not get what I wanted.
We are not very far from fraud!
Very good product
Disappointed, did not receive the ordered color.