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Rating: 5 out of 5
Great!
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Corresponds perfectly to what was presented on the site
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J
Rating: 5 out of 5
Top
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S
Rating: 5 out of 5
Well received, thank you for the fast delivery
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M
Rating: 5 out of 5
Nothing to report
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C
Rating: 4 out of 5
Excellent
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A
Rating: 1 out of 5
Very beautiful hat
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P
Rating: 5 out of 5
Perfect!
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M
Rating: 5 out of 5
Everything was fine.
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C
Rating: 5 out of 5
Very good service. Quick responses to questions. Product conforms and is of good quality.
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S
Rating: 5 out of 5
Hat exactly matching my expectations
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A
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Perfect
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D
Rating: 4 out of 5
Speed and good product
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
P
Rating: 5 out of 5
Really very serious.
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Paulo. Your satisfaction is our priority, and we are delighted that our seriousness has met your expectations. Please do not hesitate to reach out to us for any questions or additional needs.
T
Rating: 5 out of 5
Finally a hat in the right size XXL. Very good quality. Very happy with my purchase.
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Response from Chapellerie Traclet
We warmly thank you for your positive review, Thomas. We are delighted to learn that you found a hat in your size and that the quality of our product satisfies you. Your satisfaction is our priority, and we hope to see you again soon on our website.
E
Rating: 5 out of 5
So good, good size and very good quality
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Response from Chapellerie Traclet
Hello Émilie,
Thank you very much for your flattering review and your rating of 5/5! We are delighted to learn that you are satisfied with the size and quality of our hats. Your feedback motivates us to continue offering the best to our customers.
See you soon on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review and your rating of 5/5! We are delighted to learn that you are satisfied with the size and quality of our hats. Your feedback motivates us to continue offering the best to our customers.
See you soon on our site!
Best regards,
The Chapellerie Traclet team
F
Rating: 5 out of 5
I am very satisfied with the wooden clogs that I gave to my husband, as he had been dreaming of them. They are beautifully made. Thank you to the person who did this beautiful work.
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Response from Chapellerie Traclet
Dear Françoise,
We sincerely thank you for your flattering review and are delighted to learn that the wooden clogs met your husband's expectations. Your satisfaction is our priority, and your appreciation for the work of our artisans deeply touches us. Please do not hesitate to come back to us for other wishes!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and are delighted to learn that the wooden clogs met your husband's expectations. Your satisfaction is our priority, and your appreciation for the work of our artisans deeply touches us. Please do not hesitate to come back to us for other wishes!
Best regards,
The Chapellerie Traclet team
A
Rating: 1 out of 5
Hat expected in 3 weeks, no communication about the delay, I had to call the hat shop, I feel like my order was simply forgotten
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Response from Chapellerie Traclet
Hello Alain,
Thank you for your feedback and we sincerely apologize for the inconvenience you encountered. Your experience does not reflect our service standards. We take your comments into account and will strengthen our communication to avoid such situations in the future. Your satisfaction is our priority and we hope to provide you with a positive experience during your next order.
The payment being made by check, there was the time for receipt of the check, your order with the payment was validated on June 22 and it was sent the same day.
Currently, letters are taking longer and we cannot ensure a shipment before the order and its payment.
Please excuse us for this inconvenience.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback and we sincerely apologize for the inconvenience you encountered. Your experience does not reflect our service standards. We take your comments into account and will strengthen our communication to avoid such situations in the future. Your satisfaction is our priority and we hope to provide you with a positive experience during your next order.
The payment being made by check, there was the time for receipt of the check, your order with the payment was validated on June 22 and it was sent the same day.
Currently, letters are taking longer and we cannot ensure a shipment before the order and its payment.
Please excuse us for this inconvenience.
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
Great hat
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Response from Chapellerie Traclet
Hello Jimmy,
We sincerely thank you for your flattering review and your 5/5 rating! We are delighted to learn that you are satisfied with your hat. Your satisfaction is our priority, and we hope to see you again soon in our store.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your 5/5 rating! We are delighted to learn that you are satisfied with your hat. Your satisfaction is our priority, and we hope to see you again soon in our store.
Best regards,
The Chapellerie Traclet team
N
Rating: 5 out of 5
Very good sensation to the touch
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Response from Chapellerie Traclet
Hello Napoléon,
We sincerely thank you for your flattering comment regarding the sensation to the touch of our products. Your satisfaction is our priority, and we are delighted that you appreciated the quality of our hats. We look forward to welcoming you again on our website!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering comment regarding the sensation to the touch of our products. Your satisfaction is our priority, and we are delighted that you appreciated the quality of our hats. We look forward to welcoming you again on our website!
Best regards,
The Chapellerie Traclet team
M
Rating: 1 out of 5
Perfect
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Response from Chapellerie Traclet
Hello Michèle,
We sincerely thank you for your review, even though we are surprised by the rating. Your satisfaction is our priority, and we are committed to providing you with an impeccable experience. Please do not hesitate to share your comments or suggestions, we are here to listen to you to improve.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your review, even though we are surprised by the rating. Your satisfaction is our priority, and we are committed to providing you with an impeccable experience. Please do not hesitate to share your comments or suggestions, we are here to listen to you to improve.
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
it's a very nice item, in accordance with the head size I indicated when ordering! as for the quality of the product, I can only be satisfied given the quality of this beret!
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Response from Chapellerie Traclet
Dear Jean-Henri, we sincerely thank you for your flattering review and are delighted to learn that our beret has met your expectations in terms of both size and quality. Your satisfaction is our priority and we hope to see you again soon on our website.
M
Rating: 5 out of 5
Thank you, I have received my order. Always satisfied with your service and the items received.
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Response from Chapellerie Traclet
Dear Maryvonne,
We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with your order as well as our service. Your satisfaction is our priority, and we hope to see you soon on our website.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with your order as well as our service. Your satisfaction is our priority, and we hope to see you soon on our website.
Best regards,
The Chapellerie Traclet team
C
Rating: 5 out of 5
very nice caps and of very good quality, I do not regret my purchase
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Response from Chapellerie Traclet
Dear Catherine,
We sincerely thank you for your flattering review regarding our caps. We are delighted to learn that you are satisfied with your purchase and that the quality of our products met your expectations. Your satisfaction is our priority, and we hope to see you soon on our website.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your flattering review regarding our caps. We are delighted to learn that you are satisfied with your purchase and that the quality of our products met your expectations. Your satisfaction is our priority, and we hope to see you soon on our website.
Best regards,
The Chapellerie Traclet team.
R
Rating: 3 out of 5
Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field
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Response from Chapellerie Traclet
Hello Robert,
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
C
Rating: 2 out of 5
Product not very effective
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Response from Chapellerie Traclet
Hello Claude,
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
Everything is in order, quality is there
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Response from Chapellerie Traclet
Hello Jean-Christophe,
Thank you very much for your flattering review! We are delighted that our quality has met your expectations. Your satisfaction is our greatest reward. See you very soon on our website!
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted that our quality has met your expectations. Your satisfaction is our greatest reward. See you very soon on our website!
Best regards,
The Chapellerie Traclet team
L
Rating: 5 out of 5
I am delighted with my purchase: very fast shipping and a hat that suits me perfectly at a very reasonable price
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Response from Chapellerie Traclet
Hello Lydie,
We sincerely thank you for your flattering review! We are delighted to hear that you like your hat and that you appreciated our service. Your satisfaction is our priority, and your feedback motivates us to continue offering the best.
See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review! We are delighted to hear that you like your hat and that you appreciated our service. Your satisfaction is our priority, and your feedback motivates us to continue offering the best.
See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
P
Rating: 5 out of 5
Excellent product, I am delighted. The quality is on point.
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Response from Chapellerie Traclet
Hello Paul Eric,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
Very aesthetic hat, useful for protecting against the sun. But how can it be maintained when it 'ages'?
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Response from Chapellerie Traclet
Hello Joël,
Thank you very much for your flattering review and your 5-star rating! We are delighted that you appreciate the design and utility of our hats. Regarding maintenance over time, we recommend gently cleaning them with a soft cloth and storing them away from moisture to preserve their shape and aesthetics. Feel free to check our maintenance section on our website for more tips.
We look forward to serving you again!
Best regards,
The Traclet Hat Team
Thank you very much for your flattering review and your 5-star rating! We are delighted that you appreciate the design and utility of our hats. Regarding maintenance over time, we recommend gently cleaning them with a soft cloth and storing them away from moisture to preserve their shape and aesthetics. Feel free to check our maintenance section on our website for more tips.
We look forward to serving you again!
Best regards,
The Traclet Hat Team
A
Rating: 5 out of 5
Very satisfied with my order.
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Response from Chapellerie Traclet
Hello Alain,
We warmly thank you for your positive review and are delighted to learn that you are very satisfied with your order. Your satisfaction is our priority and your feedback encourages us to continue our efforts. Do not hesitate to come back to us for your future purchases!
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive review and are delighted to learn that you are very satisfied with your order. Your satisfaction is our priority and your feedback encourages us to continue our efforts. Do not hesitate to come back to us for your future purchases!
Best regards,
The Chapellerie Traclet team
L
Rating: 5 out of 5
I ordered 3 caps and I am very satisfied with the quality. I recommend this site.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering feedback, Mr. Laurent. We are delighted to learn that you are satisfied with the quality of our caps. Your recommendation particularly touches us and we hope to see you again soon on our site.
C
Rating: 5 out of 5
Personalized product, quality and delivered quickly. I recommend
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Response from Chapellerie Traclet
Hello Christophe,
We warmly thank you for your flattering review and are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet". Your recommendation particularly touches us and motivates us to continue offering quality products and fast service. We look forward to serving you again!
We warmly thank you for your flattering review and are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet". Your recommendation particularly touches us and motivates us to continue offering quality products and fast service. We look forward to serving you again!
A
Rating: 5 out of 5
Great site, the order was perfect and arrived quickly!
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Response from Chapellerie Traclet
Hello Alex,
Thank you very much for your enthusiastic feedback! We are delighted to hear that your order was perfect and delivered quickly. Your satisfaction is our priority, and your praise motivates us to continue providing the best possible service.
See you soon on our website!
The Chapellerie Traclet team
Thank you very much for your enthusiastic feedback! We are delighted to hear that your order was perfect and delivered quickly. Your satisfaction is our priority, and your praise motivates us to continue providing the best possible service.
See you soon on our website!
The Chapellerie Traclet team
V
Rating: 5 out of 5
Fast shipping and true to the order
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Response from Chapellerie Traclet
Dear Vincent,
We warmly thank you for your flattering review and the score of 5/5 given to our site "Chapellerie Traclet". We are delighted to learn that you appreciated the speed of the shipment as well as the accuracy of your order. Your satisfaction is our priority, and your feedback encourages us to maintain our quality of service. We look forward to seeing you again soon for your next purchases!
Best regards,
The Chapellerie Traclet team
We warmly thank you for your flattering review and the score of 5/5 given to our site "Chapellerie Traclet". We are delighted to learn that you appreciated the speed of the shipment as well as the accuracy of your order. Your satisfaction is our priority, and your feedback encourages us to maintain our quality of service. We look forward to seeing you again soon for your next purchases!
Best regards,
The Chapellerie Traclet team
C
Rating: 5 out of 5
Perfect
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Response from Chapellerie Traclet
Dear Chloé,
We warmly thank you for your flattering review and the 5/5 rating you gave us. We are delighted to learn that your experience at Chapellerie Traclet met your expectations. Your satisfaction is our priority and we hope to welcome you again very soon.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your flattering review and the 5/5 rating you gave us. We are delighted to learn that your experience at Chapellerie Traclet met your expectations. Your satisfaction is our priority and we hope to welcome you again very soon.
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
Very satisfied
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Response from Chapellerie Traclet
Dear Jeanine,
We warmly thank you for your positive review! We are delighted to hear that you are very satisfied with your experience on our site "Chapellerie Traclet". Don't hesitate to come back to us, we will always be happy to welcome you.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive review! We are delighted to hear that you are very satisfied with your experience on our site "Chapellerie Traclet". Don't hesitate to come back to us, we will always be happy to welcome you.
Best regards,
The Chapellerie Traclet team
L
Rating: 1 out of 5
For the price very disappointed it is crooked the seam is not straight
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Response from Chapellerie Traclet
Hello Laurence,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we will review it carefully. Please send us a photo at [email protected] so we can discuss the issue with Stetson to find a solution.
Best regards,
The Chapellerie Traclet team.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we will review it carefully. Please send us a photo at [email protected] so we can discuss the issue with Stetson to find a solution.
Best regards,
The Chapellerie Traclet team.