★★★★★
based on 35255 reviews published
Latest neutral customer reviews
The product is of good quality, but the size is smaller than the indicated size.
Delivery is compliant and careful.
FOR THE DISAPPEARED COLORS
Correct site
I would improve the return service. The items you sell have the characteristic of needing to fit well and size exchanges should be frequent. It is difficult to find your section dedicated to this service. You require a form that I could not print: I sent it handwritten. The customer has to pay for the return and I also think for the new shipment: the pair of gloves becomes quite expensive and takes a long time to arrive.
Satisfied with the order but very disappointed with the bucket hat received. The shape does not meet my expectations at all. This model does not suit me at all.
The cap purchased is of very good quality but I had ordered it with gift options and a little note... it was wrapped in a very thin paper bag with the note written in black marker on the packaging... what a disappointment...
Very fast delivery.
I expected to have elastics to put around the ears
Hello, I had ordered nice blue masks and I received others with a different fabric that I do not like at all. Have a nice day.
yes it's normal because as shown in the photos, each mask is different.
This is also in our description
If these models do not suit you, we can exchange them.
We can send you photos of the models currently in stock
French manufactured mask designed and made by MTM for Non-Sanitary Use
Composition Three-layer mask outer fabrics: 100% cotton (different colors)
Inner fabric: 100% polyester
Attention Printed fabrics matched - each mask has a different pattern
Washing test for 40 washes (approval by the DGA)
Category 1 mask standard - DGA approval - Ministry of the Armed Forces of April 16, 2020 signed by General Engineer of Armament Raymond Levet)
The payment withdrawal should be done at the time of shipping the item...
A serious and fairly complete site but not ergonomic
Good quality hat that corresponds to the photos. However, the commercial service is very limited. No questioning of the seller, it's always the customer's fault. When you want to retain your customers, you take care of them!
Choice available, even in small sizes (what a joy to have a hat that fits!). Fast delivery when the headgear is in stock. However, I could not order certain hats (I received a message saying that I had reached the quantity?!).
Some sort of residue of a sticky white label on the straw hat that I had to peel off. Not professional on this detail otherwise nothing to report
Very average quality, the feathers are very poorly sewn and fell off barely after the hat was taken out
Good
This is not the color as indicated in the photo
The site works well, ordering is easy, delivery is fast, however the return system is paid, if we request an exchange, the site no longer provides information. It is necessary to call, fortunately the person on the phone is friendly. But it seems to me that the organization of returns and exchanges, often necessary when buying hats, should be better organized
Everything is fine except the gift wrapping was not delivered.
I did not receive the same order I usually order, the description is not complete enough
Good for delivery, disappointed by the size reducers.
A bit disappointed compared to the photo and the color of the fabric
The hat was delivered late, the package was open. The delivered hat is not the correct model ordered: "Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
Disappointed that these visors come from China, when ordering from a hat shop, I thought they would be made in France.
There is a missing snap on the hat, I am not satisfied
Thank you for sending us a photo of the hat with the issue encountered at [email protected]
it is easier to contact us to find a solution together in order to move forward.
Criticism is good but it is also good to contact us.
Best regards
Traclet
Navigating the site was interesting but sometimes a bit complicated. The delivery was a bit long. I am satisfied with the products
Okok
Long waiting time (longer than announced on the site)
Too long delays!!
A cap of this price in an open, wrinkled plastic, and an oversized box; it lacks care. The packaging finish is not attractive, despite the Traclet brand.
Waited for the item for over 4 weeks and two phone calls
The customer must be informed of the supply times! I was left without any news of my order for over a month! I was the one who called once to get information and who came back by email 15 days later!
I had trouble connecting and creating my account. More choices on Kangol beanies please.
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
Moderately satisfied with the sizes..... I returned the package and the return is at my expense so I returned it without ordering a new item, too bad!!!!
Order not compliant with the photo
3 weeks for delivery is a bit long
Navigation on the site is way too slow. The cardboard packaging was visibly poorly taped because when I received my package it was completely open.
The delay is too long and I had to call 3 times = phone charges???? waiting for a commercial gesture regards
Fast service, but I am disappointed with the quality of the hat I ordered. The product does not match the photo on the site and I find the price excessive compared to the quality of the hat. I returned my order and am waiting for my refund.