★★★★★
based on 35255 reviews published
Latest neutral customer reviews
Good straw, the weaving and leather are very good. However, it fits a bit small and the finish with the glue net is average for its price.
Hat of very good quality but delivery longer than expected and without news...
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet
Ok I easily found the product
I ordered a hat in size XL 60/61 like the 2 Traclets I have been wearing for 10 years, but this one is clearly cut larger, and it has sunk on my head until it hides my eyes. I returned the hat at a return cost of 7.10€
Regarding the sizes of the hats, they have not changed. However, it is possible that the ones you have had for 10 years have shrunk because cotton models shrink with sweat and during cleaning.
It is therefore possible to change it for a smaller size. However, be careful that the hat is not too tight.
Best regards
Traclet
With the help of God, I paid a commission to find it in a parcel relay. And I was told that the package is at the post office, that does not suit me at all.
Good range of products but navigation on the customer account is not easy
Average / correct
The product is good but the delays are very long.
As indicated by phone, you made two orders of the same product.
One was in stock and was therefore sent within the indicated time. The other being on order, we could not send them together.
Thank you for your understanding.
Best regards
Traclet
Unhappy because I am a loyal customer and I was sent a hat without a size and brand label.
Please excuse us if this model does not have a label; sometimes certain brands send them to us this way and we have to do the verifications before sending.
The hat is too big by a lot or a few centimeters.
We can send you cork wedges to adjust it by mail.
Best regards
Traclet
A bit disappointed with the product in terms of quality/price ratio. Size too big ...
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet
My wife had to redo poorly made seams!! and if I had seen that it came from China, I would not have ordered:
The announced elosegui finish is not at all up to par, The first order was compliant, meaning an elosegui product, however the second one is aaaaaa!!!!!!.....Product of mediocre industrial quality with wool that pills.
We offer different qualities of berets ranging from berets sourced from Asia, Italy, Spain with Elosegui but also French qualities with Laulhère and the French Beret.
If the quality of Elosegui does not suit you, it needs to be changed but this cannot be attributed to us.
Indeed, each customer being unique, we offer different qualities.
If this one does not suit, it is better to change it.
Best regards
Traclet
Pleasant site
Very good site. Always satisfied except during my last order. Shipment announced but only made 3-4 days later. Could not use my hats for the planned events. No quality issues
It took a month to receive my order, I called three times and sent an email
Please excuse us for this delivery delay.
For this delay, we sent it express so that you receive it quickly.
We hope that the caps will satisfy you.
Best regards
Traclet
It is difficult to assess the material of the products, an image of the inside of the caps would be interesting
We have taken your comment into account.
Unable to photograph the entire interior of our products, we do so upon request.
For that, you just need to send us an email with the product reference and the place where you need more information.
Best regards
Traclet
Good but nothing more
The site is good, however I regret that my order was placed when the item was ultimately not available and that my account was charged. I would have liked to be consulted beforehand.
No opinion. Besides, I remove one star for this obligation
Quality problem does not match the description, the modification of it was made very quickly, cap described as winter, not at all the case... I continue to be a customer with a wide range of items
The site is well built
Problem with sizes
Good site
Delivery date not respected
Please excuse us if you did not receive information about the deadlines. They are indeed well listed individually on each product sheet and confirmed later by email.
If you have any solutions or comments to make it easier for you to get information; we are of course listening to you.
Best regards
Traclet
Good
First online ordering experience, I have no means of comparison
Friendly, competent and efficient staff, good product, only downside: on your site it is written that Borsalino fits small, it is recommended to choose a larger size which I did. Unfortunately, I should have followed my intuition and ordered the normal size.
Superb quality hat, BUT terrible delivery. Despite my request not to throw the package in the garden because the dog might eat it. It was thrown in the garden when it was supposed to be delivered by Colissimo with a signature. So delivery needs to be reviewed
Disappointed; as soon as the order was registered, I was informed that the item was not available! Without news, I had to ask for clarification; next week, I was told. In fact, I was only delivered the following week. Little communication. Too bad
Average, because the star sewn on the cap is sewn crooked!
No response to the various emails I sent
Good
Good but lacks some additional filters to search for a product among all these numerous items.
Item returned. Incorrect size
As indicated, the Stetson sparr hat is large. As mentioned, if it does not suit, it can be changed. For that, you can let us know during the order.
For the refund, as indicated, it is in progress. It should be done next week.
Best regards
Traclet
Good: good quality but fits small (maybe I have a big head)
The photo does not match the hat received!!!!
Does not match the shown product
Sorry, I thought I was buying FRENCH and surprise, cap made in China. I should have been wary!!!! online purchase!!!
Returned, unfortunately.
Good service but the delivery was not top-notch. The package was damaged and the gift wrapping too.