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★★★★★
based on 35893 reviews published
Latest neutral customer reviews
Not everything is good. Some products are of poor quality.
Thank you for the comment, but it would have been better to indicate it on the product because the comment is subjective.
Indeed, as previously indicated; the leather beret at 49 euros is not the same as the model at 85 and the one at 250 euros.
Then, it also depends on the expectations you have of the product because since we have been selling them, this is the first negative feedback.
Moreover, as indicated, if this model does not suit, it can be changed.
Best regards
Traclet
Easily accessible
Good diversified site for hats, but high prices for identical products elsewhere. Too bad. Unfriendly reception on the phone and not very commercial. Again, too bad.
on one hand, you have to compare comparable things on the product but also on the service.
Indeed, products on the internet may seem similar but if you don't have the products in hand, it's difficult to compare unless you have the same reference. However, in the case of toques, these references are different.
Finally, we have a telephone reception while many other sites have no reception and no advice while we are present both online, by phone, and also in physical stores.
We are not perfect but at least we try to respond as best as we can to our customers and satisfy them.
I thought I had responded favorably to your messages and calls but I am sorry if I could not respond as you wish.
Best regards
Traclet
Quality of the hats is very good. The delivery time is not respected and it was necessary to send a reminder email after the announced deadline and to call two days later for the order to finally be sent. A 'pen' was offered to me as compensation.
On the phone, good reception.
A lot of choices, but customer service is not always very responsive. You really have to hang in there to get news about an item that is unavailable when you want to acquire it.
Very long delay and missing an item
Very complete offer
Good site but very high prices. You really have to not find the item elsewhere to order on this site.
Stetson prices are set by Stetson and they are normally identical everywhere.
The plus is that we provide a lot of information about the product but also size advice, maintenance. And this is not the case in all stores whether online or in physical stores.
This is therefore a plus that we have been offering on the Internet since 1995.
Best regards
Traclet
A lot of choices, not enough details on the products.
What type of information would you need? We already have more than one page of information as below, we can do more but in this case, we would need to know the type of additional information
Best regards
Traclet
Straw Boater Dresden
For decades, the boater type was a choice piece in straw hats. Simple and elegant, this headgear is a summer essential.
Often associated with maritime activities, jazz groups; the boater was the reference among summer seasonal hats.
About the boater
100% Wheat Straw
Fancy grosgrain outer ribbon: 4 cm
Elastic inner band in sponge fabric
Height of the crown: 9cm
Width of the brim: 5cm
Information on Boater Sizes
Available sizes: Small - 54/55cm, Medium - 56/57cm, Large - 58/59cm, X-Large - 60/61cm and XX-Large - 62/63cm.
Height of crown approximately 9 cm
Width of brim approximately 5 cm
Material Straw
Shape Boater
Brand Traclet
Country of manufacture China
Season Summer
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Women
Navigating the site is a bit complex.
Delivery times respected.
Too bad because refusal of shipment in HT for La Réunion
The HT is not refused. Like all well-rated sites, you need the postal code and the country.
You had chosen
97438 Sainte Marie
France (outside Dom Tom)
You should have changed the destination country. That's why you paid VAT.
This has just been changed on your account.
Best regards
Packaging box emitting a nauseating smell that is difficult to bear
In the case where the box does not smell good, it will be complicated for us to make a comment.
Indeed, can you send us photos to see if there was a spill of perfume or product on our box during delivery.
On our side, our boxes are made in Roanne in the Loire and none emit a smell that could be unbearable, especially since they are stored in our workspace.
Best regards
Traclet
Packaging box emitting a strong putrid smell inside
Compliant with the order, review the packaging for shipping as it arrived damaged, fortunately the hat was not damaged
One hat too big, the other much too. Delivery length. Otherwise okay
Please excuse us for the Post as the order was placed on August 2, 2018 after 2 PM and it could only be sent on August 3, 2018.
With the weekend, it could only be delivered to the relay point on Tuesday due to road transport being blocked on weekends.
We are aware that this delay may have been significant for you and we apologize for the constraints imposed by the administration.
We hope, however, that the hats will satisfy you.
Best regards
Traclet
Women's items offered in the men's section. One size fits children.
Many headgear are unisex across many models.
That's why it is found in both men's and women's sections.
However, for the sun hat reference 297, it will be complicated to say that it is a children's hat as we sold 100 pieces for an association and the people are adults.
The one size generally being 57 cm.
Best regards Traclet
Disappointed with my order because the size sent does not match the size ordered ..... I received size XL and ordered M .... And since I had an urgent need for this item, I am unhappy ...
Please excuse us if we made a mistake.
Can you send us a photo of the hat with the size to [email protected]
This way we can quickly proceed with the exchange of the hat.
Best regards
Traclet
Interesting site with a wide choice of hats
When there is no stock for a model, the waiting time is not given or not accessible from the customer's view. The hat arrived well, a week after the desired usage date!!! I will wear it anyway... but I am disappointed with the service.
Thank you for taking the time to give your opinion.
We would be happy to provide you with an exact delivery time.
However, in the hat manufacturers, this is currently not possible.
Many companies are small structures like ours and try to respond as quickly as possible.
However, the uncertainties of orders and people often mean that deadlines are not respected.
This despite everyone's good intentions.
If we also add the approximate deadlines of the different carriers, the deadlines for us are quite complicated to estimate.
Best regards
Traclet
Good site
It would be good to add the possibility to see all products from each family on a single page...
Good quality, but I ordered this hat specifically for the feather on top, but upon receipt it was nowhere to be found..
Good
we do not understand the note associated with the comment.
If the color is not suitable, it is of course possible to change it as proposed in our email today.
Best regards
Traclet
I had difficulty finding the ordered hats!
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
The site is simple and functional.
A lot of choices of hats
Serious site but product supposedly deliverable in 24/48h but delivered in 3 weeks due to lack of stock. An update of availability would be desirable.
Disappointed with the result
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
Good finish, but the chin strap is reduced to a simple lace without a sliding ring.
Good product. Too long wait for delivery
Limited date for loyalty points
Very fast delivery a misleading photo I did not receive the ordered size
Poorly informed, and lack of realistic photos to see the hat from all angles
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
Order received more than a month later
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
Average
What quality or service would you have liked?
Best regards
Traclet
Average, lack of product description
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
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Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
No problem with delivery and product quality