★★★★★
based on 35165 reviews published
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Very fast delivery a misleading photo I did not receive the ordered size
Poorly informed, and lack of realistic photos to see the hat from all angles
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
Order received more than a month later
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
Average
What quality or service would you have liked?
Best regards
Traclet
Average, lack of product description
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
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Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
No problem with delivery and product quality
I paid €2 for a not very nice gift wrap...
Correct service but extremely disappointed with the purchased product.
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
Good
Clear site. Fast delivery, but item arrived broken (probably not well protected in the package).
As indicated in our last email, we would need a photo of the packaging (box) in order to make a claim with the post office because on our side, when sending, the box was in good condition.
Best regards
Traclet
Attention to product photos
Clear and well representative of the different products Large selection
A small downside related to the packaging of the cap. The cardboard paper protection did not withstand the humidity in the mailbox.
Normal! neither good nor bad! I paid for that and you delivered it to me... what else can I say? Do you like compliments? db
A lot of time to receive confirmation of payment receipt which had been made immediately after the order.
The site is easy to use and offers a wide selection of headgear
Nothing to say
Deadlines not respected
thank you for your message.
As indicated by the site when ordering, the delay was 1-2 weeks. The information was also confirmed by email.
We are sorry but when ordering, this size 60 cm required a manufacturing and therefore delivery time that was noted at the time of the order.
Best regards
Traclet
Just after the order, the contact emails are not taken into account to modify a delivery address registered by mistake.
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet
The site is well made, delivery is quick to the relay but the quality is very variable...
I ordered feathers for my hat and they were sent in a simple envelope without protection, which means that one out of two is damaged, I am quite disappointed!
The site offers to provide an email address to be informed of restocking in sizes... But don’t waste your time filling in this field because you will never be informed!!!
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
I received a product that I did not order. Fortunately, I received the correct product very quickly after reporting the error.
Very good
Beret received and returned. Quality: nothing to complain about but 2 to 3 sizes too big. Maybe a bad measurement or a delta in your sizes and my measurements. I am looking forward to the same item in size 62/63. Thank you.
Delivery of a blue hat instead of a gray one
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
Disappointed with the product
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
It took more than two weeks to send a hat that was in stock without explanation or communication.
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
Only one criticism regarding the delivery: since it was a package with NO SIGNATURE delivery, it would have been preferable for the size of the package to be adapted to the size of the ordered item and especially to the (standardized) dimensions of my mailbox, which would have allowed the postman to make the delivery in my absence.
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
Delivery time not respected normally 72h and it took more than a week
please excuse us for this inconvenience regarding the delivery delay.
Please find below a code for a 10% discount valid for you after logging in with your credentials. Code: YNPYKQL7
Best regards Traclet
No problem with the order and quick receipt of the items.
Correct
You served my order well but with a long delay (I had to send you a reminder)
I received my hat immediately, yes, but it was the wrong hat. And a poorly made hat.
regards
Lack of rigidity and no hat box
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet
The product is very satisfactory but regarding the order I am disappointed. Indeed, I placed the order on Thursday and selected a 72H delivery (to receive it over the weekend for an event). The delivery was only made the following Wednesday, almost a week after my order. I paid for express delivery only to receive standard delivery..
For the delay, it is indeed well noted on the product sheet when choosing the size as well as a confirmation by email of a supply and therefore a delay. It is a pity that we did not have the information about your urgent request.
Please let us know what we can do better. Indeed, the delay is indicated both on the product sheet and communicated later by email.
If you have a solution, we are of course open.
Best regards
Traclet
Site not clear enough, I feel that the company is doing its best but the email exchanges are not clear. For example, I received a restocking notice that destabilized me!
We try to be as clear as possible by informing right from the order about the delivery time when choosing the size and an email if there is a delay.
We believe we do our best to inform the customer but we are of course open if you have a suggestion.
Best regards
Traclet