Reviews Chapellerie Traclet

Complicated to order, did not recognize my previous registration and did not receive the reply message

The site is well designed and offers a very large selection. However, the site's responsiveness for exchanging an item (size issue) is slower than for the order itself.

Fast delivery and serious site. But there are no photos of the hats in natural light to properly perceive the shades of the materials. Think about it, it's simple and effective. Thank you for your indications regarding sizes according to manufacturers.

Special order placed on November 27 with confirmation of receipt before Christmas but received only on January 15!!! It's a bit long anyway. It should be noted that on the phone, the Traclet company throughout the order, received calls without waiting and always took responsibility with apologies for this delay. Great professionalism nonetheless.

PLEASE DO NOT SELL ONLY ITEMS IN VERY GOOD CONDITION SINCE THE SALE IS ONLINE; IT'S DIFFICULT TO RETURN LATER

The site is good but unfortunately the delivery leaves much to be desired.

The availability of products is not visible enough. In case of need for restocking, the delay is not clearly indicated.

Long delivery times

A stain appears on the back of the cap. The cut of this cap does not suit me!

The site is quite well designed and requires a very slight learning curve. It's a pity that it is not possible to select different sorting modes.

Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!

Small disappointment with the product given the price.

Defective packaging, no protection for the cap which arrived wrinkled

Non-respect of delivery deadlines and non-respect of the response that was given to me.

There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.

The site is very good, however I pay 10€ more to be delivered in 24h by TNT and for a package that fits in my mailbox and at worst there is a caretaker who receives all the packages I find myself having to leave my job on December 23 to go pick up the package in an industrial area where we were 3 people looking everywhere for the famous BLUEDISTRIB very poorly indicated. Bad delivery experience however the hat met my expectations.

The nightcap received did not have protective packaging. It was just placed in the delivery envelope. Given the price paid, this is the minimum because when it's for a gift, it lacks. The product seems to be of quite good quality. To be seen with time.

The site is good and clear, however small delivery problem due to the carrier, the hat shop immediately sends another package but this time forgets to put the gift paper with a written card that I paid for.

Fast delivery but too bad the women's mittens announced in size 6 arrive in XS probably men's are way too big. Alterations necessary.

2 Chapkas ordered and paid for 3 months ago, 1 arrived in the right size, the other had the wrong size.... Resent and we are still waiting.... too long delay. We cancel the 2nd order!

The delivered hat was not the one ordered.

Order compliant except for the specific request for empty strap boxes. You sent me cardboard gusset cases that have nothing to do with the original strap boxes. If you could send me 3 boxes that would be ideal.

The positive: a lot of choice. The negative: you should not announce shipments within 24 to 48 hours when you do not meet the deadlines (received after 4 days)

As much as the product seems to be of quality, the letter added as a supplement is of more than mediocre quality and to make matters worse, the letter in question cut the inner fabric. I am waiting to offer it to return it in order to have a non-damaged one.

Lack of detailed images and the same for product characteristics;

Beautiful choice and quality, too bad these items are so poorly packaged for shipping!!

In principle very good, but I experienced a color error for the ordered item and therefore had to return it for exchange. This is not a good point

Delivery problem at home the package arrived at the relay point it is not the same service (price)

Order took a long time to arrive, the item came from Italy...

The size of the hat was too small. We measured a 59 cm diameter head circumference, and the hat t59 actually only measured 57-58.... so we had to choose a 61... the customer service on the phone is very responsive and welcome! the hat is very pretty, and met our expectations regarding color and quality quite correct in this price range. We work in the entertainment industry, and it looks sturdy, at an affordable price!

I wanted to order the hat specified below on the day I received a code allowing me to get a 10% discount. However, the model was no longer available. But when it was available again, I placed an order but could not benefit from the discount. Not very commercial!

Explicit

Serious. However, the product indications are not detailed (measurements) and therefore very disappointed with the result.

Website easy to navigate, however it would be nice to have a few photos of children especially with the hat on their head.

Good

Fast shipping, however I am not sure that I received an alpine hunter beret... I am waiting to see if the gift is liked or if it is returned... That would be a shame

Very good product but the size does not exactly match the request (one size too big compared to the usual size S)

Ordered sizes 60/61, the items are labeled 61... Missing a 59/60 or simply a true 60... 61 is a bit too big for me. Quality items, too bad for the size choices.

Beret received not compliant with the site description. Inappropriate size.

Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.