★★★★★
based on 35255 reviews published
Latest neutral customer reviews
Arrived in 1 week when delivery was supposed to be in 24 or 48 hours
The order was placed on 13/09/17 and it was sent the same day
Shipped Hanae TRACLET 13/09/2017 14:22:59
In delivery Hanae TRACLET 13/09/2017 11:58:30
Payment accepted 13/09/2017 08:45:38
In this case, you need to contact the post office if there is a delivery issue.
According to the tracking, the package was delayed due to:
Home delivery is currently suspended in this area. Your package will be made available at the usual post office of the recipient.
We are sorry for this inconvenience but this is independent of our will.
Have you contacted the post office to inform them?
Best regards
Traclet
Damaged box
More than a month and a half to receive the hat, while it was announced a delivery within 15 days on the site and while I followed up by calling mid-August to have a delivery around August 20....
Yes, the delay was longer because the factory was on holiday in August which caused a delay in delivery. For the delay, we offer you a credit note that will be sent directly to your account valid online as well as in-store.
Please excuse us for this delay.
Best regards
Traclet
A bit long delays and shipping a bit expensive for delivery to a relay point
thank you for taking the time to respond to the verified review.
The order was placed on Sunday and it was shipped on Monday because the post office does not work on Sundays.
The delay for a colissimo is 2-3 days and the package was delivered on Wednesday to the relay point.
Can you tell us the delay you would have liked.
Moreover, the price of 4 euros is low compared to the quality service with tracked colissimo.
Thank you for letting us know your comments in order to improve deliveries.
Best regards
Traclet
Delivery in 4 days despite an express order with a paid option for a delivery commitment within a maximum of 3 days
you ordered on August 31 and the order was indeed shipped on August 31, that is Thursday. Then with the working days, unfortunately, the package could only be delivered on Monday. Please excuse us for this inconvenience independent of our will.
best regards
Traclet
Good product conforming to the photos. . super happy.. I just should have thought about the height because with my thick hair they rise. . maybe integrate a strap in case of wind too !! The only downside is the ultra long delay of almost 3 months.. order on June 18 received at the beginning of September. . might as well announce a long delay to avoid making unhappy people! 😉 Thank you in any case for the custom order I am delighted!
Good product. Package found half open... without affecting the product fortunately.
Very clear but the link to pay for the order in one click did not work, I had to process my order by phone
A wide range of choices
A lot of choices, the site is quite clear but the search by criteria (materials...) needs improvement. I was looking for a straw hat having selected men's hats and the site suggested me straw hats for both men and women.
Complete site. Products conform to the description. Careful shipping. Delivery to the billing address...
The site is very good, and the after-sales service is quite efficient, but I regret a lack of clarity on the reception date and the waiting time for the package. I was also quite shocked by the poor written expression/spelling of the customer service, it's not very serious!
I paid for express shipping and the package arrived after 4 days.
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
The product is in accordance with the description but the delivery was much longer than announced, and no apologies were made.
please excuse us for this delivery delay. We had sent you a last email in response to yours with a code for a 20% discount.
We will resend it to you by email today.
Please excuse us again for this inconvenience.
Best regards
Traclet
Correct but too small
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
A lot of choices, trendy or classic products, often original. Good quality of products. Note that if the item is missing or being restocked, there is no information unless you request the details.
The hat was in a box too small so it was deformed upon arrival.
Disappointed with the delivery time
The photo of the Daniel Vial scarf on the site has nothing to do with the scarf received, which is not hand-painted, but a simple striped scarf. The return of merchandise is too complicated, I do not want to be forced to have a Paypal account.
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet
Satisfactory
Serious site.
Aggressive email response to a question about order tracking!
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
noted on the site
The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
Hello Please excuse us if we did not use the right vocabulary. If you have a style suggestion, we are open to your proposal here is the email we had sent: Hello, We are following up on your message, the order should arrive at your place on Thursday or Friday of this week. Remaining at your disposal. Best regards TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018
Good site. Update for package tracking and refund is unclear and not quick
Hello The order tracking has been validated in three points Shipped Hanae TRACLET 23/06/2017 14:04:28 In delivery Hanae TRACLET 23/06/2017 14:03:06 Payment accepted 22/06/2017 18:07:26 For 23/06/17, the tracking was sent by email from us as well as by DPD who sent an email and a text message in case you provided your mobile phone number. For the refund, like many websites, it takes between 7 and 10 days. Best regards Traclet
Good and pretty
Interesting models
MEDIOCRE AT BEST
Dear
An email sent 5 minutes after my order, asking for a correction, has not been read! I find that unfortunate!
Yes, it's an error on my part, I didn't have time to manage both the flow of emails and orders.
If the size is not suitable, we will cover the shipping costs.
Please excuse me for this mistake.
Best regards
Traclet
Delivery time too long.
Shipping more expensive than the ordered product (€4 for a €0.40 cork band) unfortunate!
Provided site
Stocks
Can you tell us what you mean by stock?
Best regards
Traclet
Shipping service not responsive.
It's not very convincing in the hat
Initial communication about the progress of the order was quite long... Completely correct afterwards...
Sorry but the beret is indeed in brown color (For us, the Traclet hat shop and for the Torpedo house) the delivered model is not in black leather.
It's true that it's dark but if you put it next to a black fabric you will see that it is indeed brown.
Best regards
Traclet