English
★★★★★
based on 35893 reviews published
Latest neutral customer reviews
A lot of choices, trendy or classic products, often original. Good quality of products. Note that if the item is missing or being restocked, there is no information unless you request the details.
The hat was in a box too small so it was deformed upon arrival.
Disappointed with the delivery time
The photo of the Daniel Vial scarf on the site has nothing to do with the scarf received, which is not hand-painted, but a simple striped scarf. The return of merchandise is too complicated, I do not want to be forced to have a Paypal account.
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet
Satisfactory
Serious site.
Aggressive email response to a question about order tracking!
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
noted on the site
The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: http://www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
Hello Please excuse us if we did not use the right vocabulary. If you have a style suggestion, we are open to your proposal here is the email we had sent: Hello, We are following up on your message, the order should arrive at your place on Thursday or Friday of this week. Remaining at your disposal. Best regards TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018
Good site. Update for package tracking and refund is unclear and not quick
Hello The order tracking has been validated in three points Shipped Hanae TRACLET 23/06/2017 14:04:28 In delivery Hanae TRACLET 23/06/2017 14:03:06 Payment accepted 22/06/2017 18:07:26 For 23/06/17, the tracking was sent by email from us as well as by DPD who sent an email and a text message in case you provided your mobile phone number. For the refund, like many websites, it takes between 7 and 10 days. Best regards Traclet
Good and pretty
Interesting models
MEDIOCRE AT BEST
Dear
An email sent 5 minutes after my order, asking for a correction, has not been read! I find that unfortunate!
Yes, it's an error on my part, I didn't have time to manage both the flow of emails and orders.
If the size is not suitable, we will cover the shipping costs.
Please excuse me for this mistake.
Best regards
Traclet
Delivery time too long.
Shipping more expensive than the ordered product (€4 for a €0.40 cork band) unfortunate!
Provided site
Stocks
Can you tell us what you mean by stock?
Best regards
Traclet
Shipping service not responsive.
It's not very convincing in the hat
Initial communication about the progress of the order was quite long... Completely correct afterwards...
Sorry but the beret is indeed in brown color (For us, the Traclet hat shop and for the Torpedo house) the delivered model is not in black leather.
It's true that it's dark but if you put it next to a black fabric you will see that it is indeed brown.
Best regards
Traclet
With free shipping, it would have been perfect!
Not precise enough between women's and men's items
Meh...
You know what it's about.
No response to my email!
The loyalty points system does not work, it was necessary to call customer service four times!!!
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet
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TNT delivery was terrible (driver saying the recipient is absent while we are present, then a rodeo to retrieve the package on the other side of the city... Not great
Many problems due to the absence of a key person in the sales service!!!
Overall good
I measured the circumference of my head, it was 56 and the beret is a bit loose, not easy
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
Very clear site
It's okay
Nice cap, but I followed the advice on your site to choose one size up from mine and ended up with a cap that is too small!
Connecting is not simple