Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

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Acheteur Vérifié

Published on 03/02/2022 à 19h19 following a purchase from 31/01/2022

A bit disappointed as the ear cover is not wide enough, it resembles a turban.

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Acheteur Vérifié

Published on 03/02/2022 à 18h14 following a purchase from 30/01/2022

Perfect! Deadlines and order respected.

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Acheteur Vérifié

Published on 03/02/2022 à 18h08 following a purchase from 20/12/2021

Easy to use, the site is clear

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Acheteur Vérifié

Published on 03/02/2022 à 17h41 following a purchase from 28/01/2022

This is the second time we order from this site and the products are of quality, it's perfect.

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Acheteur Vérifié

Published on 03/02/2022 à 17h32 following a purchase from 28/01/2022

2nd order and still very satisfied, perfect packaging with tissue paper, if I need to make another order I will do it without any hesitation. Bravo to the TRACLET company.

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Acheteur Vérifié

Published on 03/02/2022 à 17h27 following a purchase from 28/01/2022

Product conforms to the order and fast delivery

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Acheteur Vérifié

Published on 03/02/2022 à 16h47 following a purchase from 04/12/2021

Everything went well, I requested a product change after ordering and the response was quick.

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Acheteur Vérifié

Published on 03/02/2022 à 16h38 following a purchase from 26/01/2022

Meets my expectations, very warm

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Acheteur Vérifié

Published on 03/02/2022 à 16h35 following a purchase from 29/01/2022

Everything is perfect. I was even surprised by the short delivery time. I expected a longer delay for a delivery to Switzerland). Excellent services.

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Acheteur Vérifié

Published on 03/02/2022 à 16h06 following a purchase from 30/01/2022

Perfect

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Acheteur Vérifié

Published on 03/02/2022 à 15h36 following a purchase from 31/01/2022

Conform

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Acheteur Vérifié

Published on 03/02/2022 à 14h35 following a purchase from 29/01/2022

Beautiful product delivered on time

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Acheteur Vérifié

Published on 03/02/2022 à 13h37 following a purchase from 30/01/2022

I received my hat very quickly ... It was very well packaged. When I discovered it, I liked it right away because the quality of the straw was magnificent!!! The size was perfect and identical to the description and it fits me very well!!!!! I recommend!!! I recommend

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Acheteur Vérifié

Published on 03/02/2022 à 09h13 following a purchase from 17/01/2022

Fast shipping despite a stock shortage.

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Acheteur Vérifié

Published on 02/02/2022 à 15h17 following a purchase from 25/01/2022

satisfied

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Acheteur Vérifié

Published on 01/02/2022 à 18h30 following a purchase from 10/01/2022

perfect item but more than 15 days to be delivered while I took express delivery.

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Acheteur Vérifié

Published on 01/02/2022 à 17h45 following a purchase from 28/01/2022

Product that corresponds well to my expectations.

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Acheteur Vérifié

Published on 01/02/2022 à 12h22 following a purchase from 25/01/2022

Perfect

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Acheteur Vérifié

Published on 01/02/2022 à 09h11 following a purchase from 24/01/2022

comfort, style, top hat!

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Acheteur Vérifié

Published on 01/02/2022 à 08h48 following a purchase from 21/01/2022

Very satisfied

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Acheteur Vérifié

Published on 31/01/2022 à 20h09 following a purchase from 23/01/2022

very good

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Acheteur Vérifié

Published on 31/01/2022 à 19h20 following a purchase from 23/01/2022

Very satisfied and very fast delivery.

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Acheteur Vérifié

Published on 31/01/2022 à 18h59 following a purchase from 27/01/2022

Thank you for your service and fast delivery, I am satisfied with my order. Thank you.

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Acheteur Vérifié

Published on 31/01/2022 à 18h44 following a purchase from 22/01/2022

Deadline respected, product conforms to my expectations

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Acheteur Vérifié

Published on 31/01/2022 à 18h07 following a purchase from 21/12/2021

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Response from Chapellerie Traclet Published on 01/02/2022

Hello
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 31/01/2022 à 16h54 following a purchase from 28/01/2022

Product quality delivery speed

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Acheteur Vérifié

Published on 31/01/2022 à 14h27 following a purchase from 12/01/2022

Fast, efficient and respectful of deadlines

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Acheteur Vérifié

Published on 31/01/2022 à 13h27 following a purchase from 24/01/2022

Perfect

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Acheteur Vérifié

Published on 31/01/2022 à 13h20 following a purchase from 25/01/2022

No refund on a return when it is on sale. A shame!

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Response from Chapellerie Traclet Published on 31/01/2022

Hello
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 31/01/2022 à 10h12 following a purchase from 24/01/2022

I could not place my order online. I had to call to do it.

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Acheteur Vérifié

Published on 31/01/2022 à 10h04 following a purchase from 27/01/2022

Perfect

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Acheteur Vérifié

Published on 31/01/2022 à 09h18 following a purchase from 22/01/2022

Wide choice.

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Acheteur Vérifié

Published on 31/01/2022 à 07h03 following a purchase from 17/01/2022

They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!

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Response from Chapellerie Traclet Published on 31/01/2022

Hello,
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

Acheteur Vérifié

Published on 30/01/2022 à 19h48 following a purchase from 26/01/2022

Very good packaging, fast shipping and delivery, delivery to a post office preferable to a relay point.

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Acheteur Vérifié

Published on 30/01/2022 à 18h22 following a purchase from 15/01/2022

good

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Acheteur Vérifié

Published on 30/01/2022 à 15h07 following a purchase from 26/01/2022

Product conforms to the description and my expectations. Very fast shipping. Reasonable price. I recommend

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Acheteur Vérifié

Published on 30/01/2022 à 14h13 following a purchase from 27/01/2022

Fast delivery and the product was well packaged. Very professional.

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Acheteur Vérifié

Published on 30/01/2022 à 12h10 following a purchase from 23/01/2022

Very good quality products, fast order processing and delivery, thank you!

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Acheteur Vérifié

Published on 30/01/2022 à 10h06 following a purchase from 22/01/2022

good

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Acheteur Vérifié

Published on 30/01/2022 à 08h28 following a purchase from 25/01/2022

very good service very careful to recommend

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