Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2022
Very happy with my order, nothing to say Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Fast delivery. Beautiful headband fits very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2022
Customer service is always available and that's pretty good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2022
Very satisfied with my first order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2022
Perfect if all sites were as fast on the net it would be cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
I only gave 4 stars for the photo which is not representative of the color. Indeed, the gloves appear sky blue on the site but in fact it's a strong blue and much darker in reality. Otherwise, they are very soft, the finish is neat. However, you shouldn't have big, wide hands.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2022
Very good product it's what I wanted thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Order received quickly and item corresponds exactly to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Very satisfied with the quality of the product and the service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Compliant with my order. Impeccable service. Fast delivery. Very satisfied. I recommend to all customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Impeccable service thank you Richard
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2022
Fast delivery but disappointed by the quality of the beret.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2021
Excellent fast and efficient site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2022
Fast delivery, good product, only problem is the size, this is my second and the size does not match the first, otherwise nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
Easy to navigate,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Well advised quality item. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2022
VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2022
Delivery in accordance with the order and very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Very nice hat and fast delivery!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
To get a refund and where to change size for the chapka
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Response from Chapellerie Traclet
Hello
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2022
Very good quality of the hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Item received quickly and in accordance with its presentation on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Perfect! Compliant with my expectations! I will come back! Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2022
top product ordered on Monday, delivered on Thursday, only small hiccup no SMS to notify of the arrival of the order but an email. You have to find a little thing wrong, we are still Gauls!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2022
GOOD SITE, CLEAR
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Very good site, great product cheap on promotion. Good quality product greetings
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Complete site and quite simple to consult
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Very good products, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Excellent quality price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2021
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Beautiful product, fast delivery and attentive customer service, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Perfect service thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Perfect. Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Order compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Delivery was very fast despite the end of year rush.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Very responsive, order received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Very satisfied with my purchase
Express delivery
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
I had to follow up after a few weeks due to a stock shortage, the merchandise arrived in the week that followed. Perfectly packaged and in accordance with the order,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
product and order tracking compliant
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