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Rating: 5 out of 5
Very good online sales site, products are well classified for searches, fast delivery, very good product.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
Perfect in every way.
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A
Rating: 5 out of 5
Nothing to say, very good.
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A
Rating: 5 out of 5
Very good site with a wide choice of products, quality of goods and fast delivery.
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A
Rating: 5 out of 5
First order on the site and very satisfied with the service, speed of delivery and compliant with the item descriptions.
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A
Rating: 5 out of 5
PERFECT
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Great site, quality item, delivery ok.
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A
Rating: 5 out of 5
Fast shipping and product description compliant.
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A
Rating: 4 out of 5
Clear and precise traclet site... no particular remarks to make... very good order tracking as well....
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A
Rating: 5 out of 5
A fast service, a quality shipment, hat properly protected. Thanks to the professionals at Traclet.
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A
Rating: 5 out of 5
Clear enough
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A
Rating: 4 out of 5
Easy choice online, fast delivery, satisfied with the product
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A
Rating: 5 out of 5
Easy and simple to use, also pleasant.
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A
Rating: 5 out of 5
Very fluid site with excellent advanced search capability.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Product as described and fast shipping.
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A
Rating: 5 out of 5
Received very quickly, the cap corresponds perfectly even if the color is darker in reality than in the photos, the red leans more towards burgundy. I am very satisfied and I will come back to you if I have another purchase to make.
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A
Rating: 3 out of 5
Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.
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A
Rating: 5 out of 5
Very well delivered on time.
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A
Rating: 5 out of 5
Great hat, navigation without problems received on time.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Very good value for money
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A
Rating: 1 out of 5
Delivery after a month
Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site
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Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site
Response from Chapellerie Traclet
Hello,
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Rating: 5 out of 5
Quality product, coherent price,
. Good communication
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. Good communication
A
Rating: 5 out of 5
Very good, very serious...
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A
Rating: 5 out of 5
the fabric of the night cap is soft and of good quality
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A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Items conform to my order, fast delivery.
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A
Rating: 5 out of 5
Comfortable products, fast delivery
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A
Rating: 3 out of 5
Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend
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A
Rating: 5 out of 5
Super product
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A
Rating: 5 out of 5
Very nice quality product for a very reasonable price, careful packaging and fast delivery. I recommend
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A
Rating: 5 out of 5
PERFECT.
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A
Rating: 5 out of 5
Fast and clean delivery, I was a bit worried about the one size fits all but it fits perfectly, it's great.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Quality item, despite the 'made in China' label.. competitive price
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A
Rating: 5 out of 5
exemplary transaction !
With all my thanks,
Yves :-)
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With all my thanks,
Yves :-)