English
★★★★★
based on 35893 reviews published
Latest neutral customer reviews
The item is beautiful. but big mistake, size 53 is only 51 cm. I have to return it for a larger one.
More than 2 weeks delay
No additional reviews
The hat itself is very nice. However, the lining at the forehead poses a real problem with sweating. Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10? Thank you in advance for your understanding. Looking forward to your response, Paul Romier
Good first experience...
I ordered a hat size 58 and received size 62. 10€ for the return.... the hat is also clearly labeled made in China which I did not see when purchasing it.
Twice a few years apart that I place an order. Each time it is too small! And yet I buy quite a few hats and caps so I know my size well. Okay, they take back the products but the return costs are at our expense. I don't think I will order again. However, they have a lot of choices apart from that!
We have taken your comment into account.
However, the only previous order dates back to 2012 and on this order of a Justin hat; we have no sign of return.
What size do you wear? the ordered products are sizes S/M or 54/57 cm.
Best regards
Traclet
The sorting system is random . . .
At first glance, the hat is very nice but the stitching inside is undone which means there are threads hanging from the hat... I cannot return it, I am going on vacation and I need a head covering....
Attention, delivery to my billing address and not to the delivery address as specified during my order. Bug on the site?
The characteristics are not highlighted
Site not updated!!!
It's a shame that I paid for the shipping out of my own pocket and the package didn't arrive at my home, even though I called you to report that my last order amounted to over €100 but since I have a credit note you couldn't manage it.
See below
Commercial and accommodating, attentive (customer service by phone)
The site works poorly from a mobile phone.
Easy to use. The sending of the order and delivery is slow.
The color did not match what was seen on the site.
Positive phone contact, very good packaging, superb hat. A downside: the stitching of the headband made by the hat shop (Gambler Panama hat) is not suitable; consequences: headband that comes off and does not offer a harmonious line; need to have it fixed by a professional.
The hat arrived later than expected on July 23 instead of the 15th. It almost became too late because I was leaving for vacation that day.
Product defect
The hat I received has creases all around it which does not look nice and even less finished........very disappointed with the item as it is not very presentable, a quality control would be welcome
Very good
Site that offers a wide choice of products, but is unclear and not very flexible to use.
The hat I received is not the one I ordered and the feather they sent me is not the right one either.
The shipping is fast, but I find it a shame that you have to pay 4€ for a simple box in addition to the shipping costs... Especially when returning an order that is not correct, I paid 4€ + 6.80€ for the first order, then 6.90€ for the return, then again 4€ + 6€ for the new order. The return or the second shipment could be free for a purchase at such a high price... I certainly will not order from this site again.
Information a bit random
Several months to obtain a specific hat without any news. Upon arrival, I have a hat that is too big which is clearly not the one I ordered.
Products meet my expectations, however I find the shipping price a bit expensive.
It's a commercial site like many others
Normally announced in 15 days, the order took a month to reach me. I contacted customer service twice. I was supposed to be contacted after the first call and nothing happened.
Delivery problem
Some issues when selecting criteria for selection.
The caps are good, but I am disappointed with the packaging. The written birthday card is not up to par. I also expected better gift wrapping.
One of my hat boxes was very damaged and pierced while the packaging of the package was impeccable.
Still as good, nothing to say
Out of stock to buy a second one.
One of the two Panamas (the XL) is a bit too small and therefore uncomfortable. But we didn't have time to return it because we were leaving the next day on a trip. It's a shame, especially at this price! That's the downside of online orders...
The product photo does not correspond to reality, it's better to have it in hand to buy.
Disappointed by the color that did not match at all, I returned the hat and am waiting for a refund.