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Rating: 5 out of 5
Fast delivery, well-packaged product that met expectations.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
Perfect transaction, impeccable service. I recommend this site.
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A
Rating: 5 out of 5
Kindness
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A
Rating: 4 out of 5
The site is fluid and well made
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A
Rating: 5 out of 5
The product is very beautiful, matches the photos and is very well packaged.
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A
Rating: 4 out of 5
Well done
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A
Rating: 4 out of 5
The site is good, very fast delivery hat that seems to be of very good quality.
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A
Rating: 5 out of 5
Simple and quick.
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A
Rating: 4 out of 5
Quality products.
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A
Rating: 4 out of 5
beret arrived in a nice box it's a gift for Christmas
I haven't opened and tried it yet
we'll see
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I haven't opened and tried it yet
we'll see
A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Good product and good quality and fast delivery.
Thank you.
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Thank you.
A
Rating: 5 out of 5
Very satisfied and quick shipping.
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A
Rating: 5 out of 5
Fast delivery, product of very good quality, attentive and very careful customer service, I recommend the products and the site.
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A
Rating: 5 out of 5
Fast delivery and quality product.
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A
Rating: 4 out of 5
Good quality-price ratio.
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A
Rating: 1 out of 5
Negative review
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Response from Chapellerie Traclet
Hello
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Perfect
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A
Rating: 2 out of 5
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
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Response from Chapellerie Traclet
Hello, thank you for your comment, it is of course possible to change the beret if it does not suit you. Remaining at your disposal. Best regards, Traclet
A
Rating: 5 out of 5
Cap matches my order, well packaged in a box, and a surprise... a gift voucher for a wine sales site. Thank you. I highly recommend this very serious site. Delivery on time but the package was thrown into my lawn on a rainy day... the box and the cap were therefore in very poor condition. The box did not withstand the rainwater so the wool cap was flat and damp... too bad...
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A
Rating: 4 out of 5
Hat received on time. Responsive Customer Service following an inquiry.
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A
Rating: 3 out of 5
Mix-up in the shipment
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
I called customer service to get details about an item.
I received a clear, precise answer. I received my order very quickly
and the product arrived in superb packaging. If I need to buy a hat again,
it will be from Traclet, that's for sure :-)
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I received a clear, precise answer. I received my order very quickly
and the product arrived in superb packaging. If I need to buy a hat again,
it will be from Traclet, that's for sure :-)
A
Rating: 4 out of 5
satisfied with the information provided on the site
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A
Rating: 4 out of 5
Pleasant navigation on the site. Very wide choice. But no news of my order after 3 weeks. I send an email without response. I call and I am told that my order has arrived and will be shipped. Order received with a 24h delay compared to the forecast.
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A
Rating: 2 out of 5
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
A
Rating: 5 out of 5
Very satisfied, top service, well-protected package, I recommend.
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A
Rating: 5 out of 5
Perfect product, fast delivery, and date respected.
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A
Rating: 5 out of 5
Product quality, great protection for delivery, very fast delivery
you can trust Traclet.
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you can trust Traclet.
A
Rating: 5 out of 5
Purchase corresponding to my expectations and perfect delivery
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A
Rating: 5 out of 5
Very good.
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A
Rating: 4 out of 5
First purchase at TRACLET: product conforms to the order and seems to be of good quality.
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A
Rating: 5 out of 5
very good quality
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A
Rating: 5 out of 5
Nothing to add
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A
Rating: 5 out of 5
Received quickly and item as described. Thank you
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A
Rating: 5 out of 5
Item conforms to the order, beautiful quality
I had a concern about the size but it's perfect
I recommend
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I had a concern about the size but it's perfect
I recommend
A
Rating: 5 out of 5
very good site, very smooth and efficient
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A
Rating: 5 out of 5
Perfect! Thank you!
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A
Rating: 3 out of 5
nothing
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