Reviews Chapellerie Traclet

The items are of very good quality but the shipping needs improvement. Received loose in a box, delivered by post, so the box was exploded. Fortunately, the items were not damaged but given the price, I expected to receive the item in a hat box in addition to the packaging.

Shipping delay a bit slow

Perfect packaging. The carrier's delays (La Poste) are unexpected: 1 day from Roanne to the 'briarde platform' in Moissy-Cramayel, 10 km from my home. Then 2 days for these last 10 km... This carrier should be avoided, see for example http://www.60millions-mag.com/forum/livraison-poste-f60/plateforme-briarde-triangle-des-bermudes-pour-colis-t11794.html

Very good but shipping time a bit long.

First order placed for Christmas 2015, unfortunately the size did not fit. No refund possible so I waited to replace the hat which was no longer in stock. Despite the mention 'coming soon in stock' the hat never returned. I had to take one that I liked less to avoid losing my money. Generally, there are a lot of out-of-stocks, I find it unacceptable to only offer store credits under these conditions.

No problem with delivery, it's the finish that leaves something to be desired

The products are good, but it seems to me that for the Gore tex sport cap, size 58 should have been 59, the number was overwritten, too bad, because otherwise, it is good but a bit large.

This is the only site where I found the model I was looking for in the color I wanted

Good but the delivery times for some products are significant. Not enough stock.

Meh! I had trouble registering, the site completely froze, I had to call Tacle (very friendly and patient person) but nothing appeared on their end. I restarted my registration with another address I think, finally I was clever, and then my registration was triggered! It's annoying when you come across sites like this, it's rare fortunately, but know that I almost gave up the purchase.

Not bad

It's probably a bit my fault: 2 out of 3 hats are unfortunately a bit too big for me. But, I'm improving my percentage! During my previous order, 1 out of 2 was a size too big 🙂

Except for the loyalty points that disappear when validated

I am satisfied with the delivery and its speed but I had ordered an anthracite beanie and received a black one instead... I find that unprofessional.

Awaiting product exchange

The delivery time was much longer than announced unfortunately. For the rest, the team was very pleasant and reachable by phone.

Relatively long refund time but apparently Traclet has improved its responsiveness

Acceptable. Light on packaging, I expected at least a hat box.

A few hours after my order, I contacted customer service to retract immediately and thus be refunded, I was told that my message had been taken into account, asking me the reason for my cancellation. The next day, I received a shipping confirmation... I find this process a bit cavalier and would give a medium trust to your services. The ordered hat is of good quality and meets the expectations of the person it was intended for but I don't think I will repeat the experience here for the reasons mentioned.

I requested the exchange of this product. I will confirm the satisfaction ratings after the transaction.

Navigation on the site is very good but in terms of delivery, some misses. A bad label impression almost prevented delivery, to be monitored! However, the management of problems by the site is efficient and quick.

Quality products but problems with the delivery person

Quite clear

Deadlines not respected, order delivered incomplete. I did not receive the feather.

Fragile packaging, delays over 72h

Delivery time longer than the expected time

Finally received my hat after 2 and a half months of waiting! The quality is there! Unfortunately, we waited impatiently for nothing because we got the size wrong and have to return the item and maybe reorder another one?

1. I still have a bit of trouble finding what I'm looking for. For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store. 2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.

The sending of the hat was only done after a complaint after 10 days because nothing had been sent before. Too long. But at the complaint, it was sent immediately. Too bad, the necessary hat for a show arrived after the first performance of the show. So quite unprofessional service.

Announced delivery time of 2 days, arrived after 8 days.

Many choices

Bad advice on the size

Lack of information about the quality of the caps (that's what I bought). With the STETSON brand, no surprises; for the others, leaves much to be desired!

The delivery and ordering times are not clear

I would like to exchange a hat that does not suit me. How should I proceed?

Satisfactory, very good follow-up, fast delivery. However, there was a missing cork strip for hat reduction and the Colissimo delivery was done over the hedge within everyone's reach in the rain, the very well done packaging was not intended for that ....

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Packaging not very elegant or even unhygienic for a rather high-end product. Delivery times not respected.

Exorbitant delivery time - quality of the hat good without being really excellent

When I placed my order, I was entitled to a few cents gift that I wanted to turn into two additional cork strips. You told me by phone to specify it in a special box, which I did, but alas upon arrival of the package....nothing but the two ordered and paid for. Too bad it was almost a 100% without fault