English
/10
★★★★★
based on 35865 reviews published
★★★★★
based on 35865 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still have not received my order (made November 29th), and have no information regarding it. I have written an email to chapelerie and didn’t receive an adequate response.
Mariia N.
purchased on 29/11/2024
Translated review
Answer from Chapellerie Traclet
Dear
We send you information by mail and Chronopost sends us a tracking number.
You didn't receive it?
Regards
Traclet
We send you information by mail and Chronopost sends us a tracking number.
You didn't receive it?
Regards
Traclet
1
/5
★☆☆☆☆
The hat is not foldable contrary to the description: "Foldable Panama Fedora Hat". False advertising. I contacted the company: no arrangement was proposed to me. To be avoided!
Patrick O.
purchased on 06/12/2024
Translated review
Answer from Chapellerie Traclet
Hello
Sorry if there was a model error.
I did not receive any return email or phone call.
Please contact us at 04 77 71 40 58
Remaining at your disposal
Best regards
Traclet Sébastien
Sorry if there was a model error.
I did not receive any return email or phone call.
Please contact us at 04 77 71 40 58
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
I still have not received my package even though it was supposed to arrive on December 7th. Can you help me?
Timothee M.
purchased on 03/12/2024
Translated review
Answer from Chapellerie Traclet
Hello
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
I received the goods twice, had to pay twice, and now cannot return for free. I did NOT order twice (it was according to the system the same item within 2 minutes...)
Anne W.
purchased on 02/12/2024
Translated review
Answer from Chapellerie Traclet
330576 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
1
/5
★☆☆☆☆
Very very bad after-sales service
Jean T.
purchased on 25/11/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Delivery delay, package still not received for over 2 weeks
Sandra R.
purchased on 28/11/2024
Translated review
Answer from Chapellerie Traclet
Hello
The order left our premises on Friday, November 29 under the colissimo tracking.
9M00625348907
We have just made a complaint because this delay is beyond our control.
The post office should get back to you to give you the delivery date following our complaint number 241206122851.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
The order left our premises on Friday, November 29 under the colissimo tracking.
9M00625348907
We have just made a complaint because this delay is beyond our control.
The post office should get back to you to give you the delivery date following our complaint number 241206122851.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
The Colissimo package order No. 9M00627306417 arrived in a pitiful state. Please retrieve the package and refund me the amount of 129€ The package is being returned
Alain H.
purchased on 29/11/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Still have not received my order...
Françoise G.
purchased on 17/11/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
The hat has still not been delivered!
Catherine C.
purchased on 15/11/2024
Translated review
Answer from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Received hat not conforming to the size noted on the hat (size 55). The hat is very small.
Florence F.
purchased on 24/10/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
Luca M.
purchased on 03/11/2024
Translated review
Answer from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Package arrived late, damaged and the seller still refuses the refund!
'simon+' C.
purchased on 19/09/2024
Translated review
Answer from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Does not exactly match the photo on the site, return of the order at my expense
Donovann F.
purchased on 15/10/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Damaged item
Pierre D.
purchased on 07/10/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
1
/5
★☆☆☆☆
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description. All packed in an old bag straight out of a
Yazid C.
purchased on 18/09/2024
Translated review
Answer from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Nice item, but delivery was way too slow, 6 weeks after the order!??? This is not serious!
Roger G.
purchased on 30/07/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Lack of communication Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
Yves B.
purchased on 14/08/2024
Translated review
1
/5
★☆☆☆☆
I returned the item ordered by mistake, no refund, scam site, do not order at all.
Damien C.
purchased on 30/06/2024
Translated review
Answer from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Beautiful product but beware, no response for a product return. This is not the right size
Yannick B.
purchased on 25/07/2024
Translated review
Answer from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
Richard G.
purchased on 11/08/2024
Translated review
Answer from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs. I am very disappointed by this attitude, unworthy of good commercial service!!!
Patrick B.
purchased on 01/08/2024
Translated review
Answer from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Hi, it was the right size but it was dirty underneath
Salemkour L.
purchased on 30/07/2024
Translated review
Answer from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
-
Pierre-yves L.
purchased on 13/07/2024
Translated review
Answer from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
Acheteur Vérifié
purchased on 22/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
Acheteur Vérifié
purchased on 04/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
Acheteur Vérifié
purchased on 20/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
Acheteur Vérifié
purchased on 24/05/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
No news about my delivery
Acheteur Vérifié
purchased on 02/05/2024
Translated review
Answer from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Order of a brown hat. Received a black hat.
Acheteur Vérifié
purchased on 30/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
Acheteur Vérifié
purchased on 17/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Not received and already claimed
Acheteur Vérifié
purchased on 18/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
1
/5
★☆☆☆☆
Not at all satisfied with the quality of the item.
Acheteur Vérifié
purchased on 06/04/2024
Translated review
Answer from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
I no longer have access to my personal page. Is this normal?
Acheteur Vérifié
purchased on 18/11/2023
Translated review
Answer from Chapellerie Traclet
Hello
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Size, quality, shipping time
Acheteur Vérifié
purchased on 17/03/2024
Translated review
Answer from Chapellerie Traclet
Dear
I don't understand your message. Your order was made on Sunday and we sent it on Monday, we can't send it more quickly to you in Italy because all post offices are closed on Sunday.
Can you explain the problem with the Stetson hat quality?
Size, we explain that Stetson size is more important.
Last but not least, if you don't like it, you can return for exchange or refund.
Best regards
Traclet Sébastien
I don't understand your message. Your order was made on Sunday and we sent it on Monday, we can't send it more quickly to you in Italy because all post offices are closed on Sunday.
Can you explain the problem with the Stetson hat quality?
Size, we explain that Stetson size is more important.
Last but not least, if you don't like it, you can return for exchange or refund.
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Delivery time not respected!
Acheteur Vérifié
purchased on 16/02/2024
Translated review
Answer from Chapellerie Traclet
Hello
Thank you for your comment.
The order was placed on Friday 16/02/2024 at 18:53:01.
The order left on Monday 19/02/2024 under tracking 6C18383620326
Indeed, even though we are open on Saturday, the post does not take our packages. It therefore leaves on Monday because the post does not work on Sunday yet.
It was delivered on Wednesday 21
https://www.laposte.fr/outils/suivre-vos-envois?code=6C18383620326
Thank you for indicating the issue encountered with the delay because for a delay with delivery on Tuesday, it would have been necessary to take Chronopost or TNT.
We hope, however, that the hat gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment.
The order was placed on Friday 16/02/2024 at 18:53:01.
The order left on Monday 19/02/2024 under tracking 6C18383620326
Indeed, even though we are open on Saturday, the post does not take our packages. It therefore leaves on Monday because the post does not work on Sunday yet.
It was delivered on Wednesday 21
https://www.laposte.fr/outils/suivre-vos-envois?code=6C18383620326
Thank you for indicating the issue encountered with the delay because for a delay with delivery on Tuesday, it would have been necessary to take Chronopost or TNT.
We hope, however, that the hat gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
Delayed delivery of months, very poor quality article, really disappointed
Acheteur Vérifié
purchased on 28/11/2023
Translated review
Answer from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had delays in resupplying.
Regarding the quality of this type of cap; we have offered you another model and it is of course possible to exchange it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had delays in resupplying.
Regarding the quality of this type of cap; we have offered you another model and it is of course possible to exchange it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
A lot of waiting to receive a short beanie that is much longer than a classic beanie
Acheteur Vérifié
purchased on 15/01/2024
Translated review
Answer from Chapellerie Traclet
Hello
For the short beanie, it has a cuff that is adjustable, normally it is worn as shown in the photos posted online.
Here for example we have this model which is a short model like a Breton beanie.
https://www.chapellerie-traclet.com/fr/style-de-chapeau/1963-bonnet-marin-beret-breton.html?
or
https://www.chapellerie-traclet.com/fr/femme/7778-bonnet-miki-brest-anthracite.html
It is of course possible to change it if it does not suit
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
For the short beanie, it has a cuff that is adjustable, normally it is worn as shown in the photos posted online.
Here for example we have this model which is a short model like a Breton beanie.
https://www.chapellerie-traclet.com/fr/style-de-chapeau/1963-bonnet-marin-beret-breton.html?
or
https://www.chapellerie-traclet.com/fr/femme/7778-bonnet-miki-brest-anthracite.html
It is of course possible to change it if it does not suit
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
My purchase went to the trash, fabric too thin for velvet
Acheteur Vérifié
purchased on 13/02/2024
Translated review
Answer from Chapellerie Traclet
Hello
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
1
/5
★☆☆☆☆
Box already opened (torn) and delivered in that state. Sterile email from the seller. I prefer not to respond and never order online again nor recommend you.
Acheteur Vérifié
purchased on 09/02/2024
Translated review
Answer from Chapellerie Traclet
Hello
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
1
/5
★☆☆☆☆
I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.
Acheteur Vérifié
purchased on 19/01/2024
Translated review
Answer from Chapellerie Traclet
Hello
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien