Reviews Chapellerie Traclet

I received a hat with a concavity, and too big (wrong measurement on my part) so I returned it to you.

Delivery too slow

I did not receive my entire order... not normal.

Nice site with a large quantity of products. Interesting choice.

Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!

The product does not exactly match what I am looking for

Order taking and shipping were perfect. The problem is the delivery which arrived at a center instead of the office as requested. The delivery person claims that we were closed, which is false. So very good for Traclet itself, but bad for the delivery person.

As can happen, the delivered hat is not the right size for me. I find it very unfair to have to pay out of my pocket for the return shipping, having already paid for the initial shipping. This does not happen on any other site that I know of and seems very anti-commercial to me.

One cap out of two was not the right one. It was adult size while I chose them in the children's category. I am disappointed with this order and request a refund.

Perfect delivery but product not compliant with the site!

I waited more than 72 hours to receive my order.

The notifications following the order contain many errors: no date, no summary of the products, link to Colissimo not working (tracking code incorrectly filled in automatically)

Bla bla

Delay in delivery

I had to send several messages before getting satisfaction delivery time abnormally long

Good site

Size error

Unfinished wood, therefore rough on one of the edges of the enlarger.

Good

Very slow delivery, took two weeks.

The delivery time is confusing

Delay in delivery, poor tracking

Delivery times a bit long.

Does not respect the requested size

In my opinion, certain models like the sailor caps, for example, are not well cut and fit either too large or too small compared to a size that does not change for me since I am bald... One cannot spend their time on package invoices and returns. Until now, I had not had any issues with Traclet and I used to go there willingly; now I hesitate. The black sailor cap that I bought recently is quite happy to meet my ears to stop its irresistible descent towards my eyes.

Very good when the product is in stock. Efficiency, speed, quality of packaging. However, if the product is not in stock, I doubt that the information on availability is effective, so I found myself forced to order the unavailable product in my size from a competing site

Pleasant site

The order paid in December was sent twice but not received until the end of February. Completely torn box, poor packaging.

Good site

Good presentation

The site is not bad

Order processed quickly very clear site

Well-made site but it would be good to always note the country of manufacture on the product technical sheet. As a holder of several hats, I was able to compare the 'made in China' with other manufacturing origins and the difference in quality is really significant... the finish, the seams, and the shaping of the hat are rarely up to par. Too bad. Best regards.

Good for the delivery time, and handling of the order. A small downside when I received the package and saw the price of the hat, I expected a different quality of packaging and presentation because I had to clean the hat which was filled with small cardboard particles and lint. A small cover would have been appropriate.

The site is not always easy to use. I preferred the old one, even if it was less elegant. The details of the proposed items are insufficient, sometimes incoherent.

The site is not bad. I had made a mistake on the size and the Traclet company changed it for me quickly and without any problem. Good on negotiation, on delivery but the product disappoints me

Good store, very difficult products to find elsewhere. No issues during the order. However, the sizes do not necessarily match.

The site is quite good.

Delivery deadline not respected

Average service