★★★★★
based on 35255 reviews published
Latest neutral customer reviews
Good in line with what I imagined
Correct service
Order of a non-existent gift package
The color did not match, (blue, received... Black! I kept it.
Good product
Good
Perfect
The site is nice and the choice of hats is large. Too bad the sizes are not more precise for each hat.
I ordered and paid for a Tilley hat nearly 10 days ago. To date, no delivery, no information on delays or setbacks, and no response to my inquiries. If the situation persists, I plan to inform Tilley in Canada.
Good site
My order was probably overlooked so it took a long time to arrive after I followed up, I had it the next day. Too bad it arrived a day after the birthday for which it was intended.
IT IS WELL MADE
Some difficulties in finding a specific product model. But well, we manage anyway. Maybe it is possible to recommend certain models based on face morphology!
Problem with a return of a previous order
I have nothing against the site, but given the deception regarding the purchased item, I will not return.
Nothing to report
Well-stocked site, very good well-documented photos, easy to use, except for the credit card payment part, I had to try a few times fearing to make multiple payments. Fortunately, that was not the case, but this part of the site deserves to be reviewed.
Fairly good presentation of products fairly easy search however I had not been informed of the waiting times for product 3352 which forced me to contact you by phone Shipping by colissimo dramatically long... (colissimo delay)
Well done but it's a scam
Quick and friendly service but too many unavailable items presented.
Very complicated to understand the return process of an item
Good, for the time it took for the order to arrive.
The cap arrived with a lot of delay (about 4 weeks) so I called the company to find out what was happening. I could not get reliable information: 'it will arrive next week'; Ultimately, I had to give up and wait.
Correct
Rather well made
The site is not very clear for finding what you are looking for
User-friendly, and responsive in delivery.
I was very satisfied with the quality of the cap you sent me. However, I had asked for size 57 and received size 56 so it is difficult to wear and very tight. This makes me not very happy.
In improvement: appears easier to use
I was disappointed due to a sizing issue with a cap that was incorrect. The S was 56cm when it should have been 54. After 3 returns and €18 in shipping fees, I finally have the right size, but the cap received is stained. I'm throwing in the towel... With the return fees, the cap cost me very dearly!
Site evaluation correct
The site is OK
It is OK
The site needs to be updated more often and maybe also change the overall presentation.
Your items on your site do not seem to exactly match what is seen.
A bit expensive products
I have already answered this question but for the Hatteras caps the length of the visor is not indicated and it's difficult to visually realize, thank you
Well, shipping method to be urgently reviewed!
A bit too condensed
Good presentation overall on the site. Negative point: no label on the cap (too big, not the requested size) and then no origin on another shipment, label added because I had shown my surprise at its absence the first time. continuation below