Reviews Chapellerie Traclet

Fairly good presentation of products fairly easy search however I had not been informed of the waiting times for product 3352 which forced me to contact you by phone Shipping by colissimo dramatically long... (colissimo delay)

Well done but it's a scam

Quick and friendly service but too many unavailable items presented.

Very complicated to understand the return process of an item

Good, for the time it took for the order to arrive.

The cap arrived with a lot of delay (about 4 weeks) so I called the company to find out what was happening. I could not get reliable information: 'it will arrive next week'; Ultimately, I had to give up and wait.

Correct

Rather well made

The site is not very clear for finding what you are looking for

User-friendly, and responsive in delivery.

I was very satisfied with the quality of the cap you sent me. However, I had asked for size 57 and received size 56 so it is difficult to wear and very tight. This makes me not very happy.

In improvement: appears easier to use

I was disappointed due to a sizing issue with a cap that was incorrect. The S was 56cm when it should have been 54. After 3 returns and €18 in shipping fees, I finally have the right size, but the cap received is stained. I'm throwing in the towel... With the return fees, the cap cost me very dearly!

Site evaluation correct

The site is OK

It is OK

The site needs to be updated more often and maybe also change the overall presentation.

Your items on your site do not seem to exactly match what is seen.

A bit expensive products

I have already answered this question but for the Hatteras caps the length of the visor is not indicated and it's difficult to visually realize, thank you

Well, shipping method to be urgently reviewed!

A bit too condensed

Good presentation overall on the site. Negative point: no label on the cap (too big, not the requested size) and then no origin on another shipment, label added because I had shown my surprise at its absence the first time. continuation below

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Some problems with delivery (delay)

Photo not representative of the product

Difficult to find the item hat deformed upon arrival due to poorly placed dome in the package

The quality is excellent but it is necessary to check that the size indicated on the hats corresponds well to the real size.

Quality products and fast delivery