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Rating: 5 out of 5
Perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 5 out of 5
Your website was very easy to use. I found what I was looking for quickly. Your size guide was very helpful. My hat was delivered within 48 hours. I am very happy and will return soon.
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A
Rating: 5 out of 5
Speed of delivery. Item conforms to the description. Very satisfied!!!
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A
Rating: 5 out of 5
Nothing to say, very nice, delivery ok, speed ok, I seriously recommend
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A
Rating: 5 out of 5
I am very satisfied with my purchase at Chapellerie Traclet. The product had to be restocked and as soon as it was received by the hat shop, it was sent to me. They were quick and very friendly.
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A
Rating: 5 out of 5
Very good, meets my expectations
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A
Rating: 5 out of 5
Nothing to complain about
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A
Rating: 2 out of 5
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
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Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Rating: 5 out of 5
Well detailed site, frequent assistance, very fast delivery, and beautiful quality hat. Thank you :)
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A
Rating: 5 out of 5
N/A
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A
Rating: 5 out of 5
very satisfied with the quality of the product, the speed of delivery, and the navigation on the site
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A
Rating: 5 out of 5
Very beautiful quality women's beret, slightly small size for my head of 59;
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A
Rating: 5 out of 5
All perfect. ...
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A
Rating: 4 out of 5
A successful first experience! Quick processing of the order, well-prepared package, a compliant product = A satisfied customer. See you soon hat shop!
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Thank you for this alpine beret
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A
Rating: 5 out of 5
No problem, fast delivery, careful packaging
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A
Rating: 5 out of 5
Order arrived on time. Very good presentation of the product, well packaged. The chachia ordered corresponds to the proposed product and is appreciated by my husband for his first day.
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A
Rating: 4 out of 5
Perfect service and products.
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A
Rating: 5 out of 5
Excellent brand: choice, price, quality, speed of shipping, and customer service. It was a first order, I am delighted! A real pleasure to wear my new hat. Thank you for existing!
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A
Rating: 5 out of 5
Order corresponds perfectly to my expectations
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A
Rating: 5 out of 5
Very good, a lot of choice.
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A
Rating: 5 out of 5
A lot of choice, the packaging is careful and the delivery is very fast! I am delighted
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A
Rating: 3 out of 5
The hat does not resemble the photo very much. The color and the fur are different.
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A
Rating: 5 out of 5
Perfect as usual.
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A
Rating: 4 out of 5
Very happy and fast
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A
Rating: 5 out of 5
Very happy with the delivery and the product
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A
Rating: 5 out of 5
Very good, easy
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A
Rating: 5 out of 5
Shopping from a distance as if we were in a store: The hat is exactly what I expected.
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A
Rating: 5 out of 5
The berets are very beautiful... but one of them is too tight.
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Response from Chapellerie Traclet
Hello, for the berets, it is possible to enlarge it, here is the link on our site https://www.chapellerie-traclet.com/fr/blog/comme-agrandir-un-beret-taille-unique-n117#:~:text=C'est%20tr%C3%A8s%20simple%20vous,le%20tirant%20doucement%20%C3%A0%20vous. Best regards, Traclet
A
Rating: 5 out of 5
Information on the tracking of my order, respect for delivery times, quality of packaging, and above all the item received corresponds perfectly to the one presented online. No complaints for what was my first order on the 'Traclet' site.
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A
Rating: 4 out of 5
Satisfied with the service and the look of my purchase but I haven't tried my cap outside yet.
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Easy navigation on the site, good quality packaging and fast delivery.
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A
Rating: 5 out of 5
Excellent product
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A
Rating: 4 out of 5
The site is well made.
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A
Rating: 5 out of 5
your site chapellerie-traclet.com is very beautiful with a very sober color tone and a choice of hats for all styles. Bravo. Best regards.
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A
Rating: 5 out of 5
*****
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A
Rating: 5 out of 5
Thank you for the speed of your shipment; the two caps ordered, although different in their material and design, perfectly meet my expectations; quality material, remarkable finish, in a word; FANTASTIC!
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A
Rating: 5 out of 5
Very good!
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