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Rating: 5 out of 5
Very good and very fast.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
quick reception, good packaging, excellent quality of products
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A
Rating: 5 out of 5
fast delivery, excellent product, size conforms to the order, thank you
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A
Rating: 5 out of 5
Very fast delivery!
Nice product!
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Nice product!
A
Rating: 5 out of 5
Very serious and responsive company; Thank you for your responsiveness.
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A
Rating: 1 out of 5
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 5 out of 5
Order placed on Friday and delivered on Monday, super efficiency, thank you
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A
Rating: 5 out of 5
Order delivered on time and as expected.
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A
Rating: 4 out of 5
Good, no problem
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A
Rating: 4 out of 5
Fast order and shipping.
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A
Rating: 5 out of 5
Order delivered on time and in accordance
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A
Rating: 5 out of 5
Clear and practical
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A
Rating: 5 out of 5
Faithful description of the purchased product! Hat of very (very) beautiful quality, a big thank you!
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A
Rating: 5 out of 5
Very good, very fast delivery, products carefully packaged. I recommend
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A
Rating: 4 out of 5
Good
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A
Rating: 5 out of 5
Perfect - Very fast
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A
Rating: 5 out of 5
Quality product
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A
Rating: 1 out of 5
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Rating: 5 out of 5
Ideal transaction and good description on the site.
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A
Rating: 5 out of 5
In line with my expectations, my size was missing when ordering, Traclet made my size with a bit of delay, but I am very happy with my purchase.
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A
Rating: 5 out of 5
Remarkable site
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A
Rating: 5 out of 5
Clear and efficient. Fast delivery
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A
Rating: 3 out of 5
No navigation issues on the site. Delivery made as indicated. The appearance of the product was not at all in line with the model presented. Too wide. Product returned to the hat shop Traclet. Today, waiting for a refund.
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Response from Chapellerie Traclet
Hello, what shape did you want? Indeed, the Irish shape is like any Irish cap, it is quite wide; the photos on the site clearly show its ample shape on the sides. If you want a less wide shape, there are either the Brooklyn shapes or the Belfast shapes. Best regards, Traclet.
A
Rating: 4 out of 5
Good presentation of the items.
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A
Rating: 5 out of 5
Easy to use site and very fast delivery
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A
Rating: 5 out of 5
Very accessible site, well made, efficient
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A
Rating: 5 out of 5
Perfect! Thank you! Very nice hat
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A
Rating: 5 out of 5
Great service from Traclet hat shop! Thank you for the phone welcome and advice. Purchase of a Stetson Hatteras Maine cap. Just the right size and a superb model. Perfect
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A
Rating: 4 out of 5
Delivery timing, packaging: excellent
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A
Rating: 5 out of 5
Order received quickly, very satisfied with the quality!
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A
Rating: 5 out of 5
Site T. good, quick consideration, delivery the same. Hat perfectly packaged. Bravo.
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A
Rating: 4 out of 5
Fast and compliant, well done
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A
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 5 out of 5
Pleasant site, large choice of products
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A
Rating: 5 out of 5
Fast delivery and item faithful to my expectations. Once again, very satisfied!
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A
Rating: 5 out of 5
Very clear, simple and well-constructed site. Remarkable customer service that responds quickly to customers. 2nd order on the site. The work is of great quality, undoubtedly done by passionate people. I recommend with my eyes closed.
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A
Rating: 5 out of 5
The site allows you to see the merchandise well detailed
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A
Rating: 5 out of 5
Ease of navigation. Order received on time.
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A
Rating: 2 out of 5
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
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-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 5 out of 5
Fast
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