Reviews Chapellerie Traclet

No package!!

Good evening, I have never been disappointed until now but here I am buying a chapka for my partner and it turns out to be made in China instead of Poland (original root) with rabbit fur that is shedding a lot as well as the leather that is supposed to be goat suede but is not!! Disappointed, disappointed!! I sent an email to the corresponding service but have not received a response.

Delivery time does not match what is indicated at the time of purchase.

Delivery impossible

I still haven't received anything at this hour and I can't even know where the package is in its delivery.

Apparently my order has been replaced by a similar product that I do not like.

Very good delivery.. very average navigation and the quality of the product is very mediocre.

More than three months of waiting. They sent me a different product than ordered.

I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!

Disappointed

Your item: https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items. In summary: - disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs. - missed sales because potential customers do not know that you offer items in different sizes.

My order was not delivered to me.

Wrong delivery or order error

The return is at our expense, which I do not find very fair especially when the purchase was based on photos that do not really reflect reality...

Very disappointed

My order has still not arrived.

Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense Very disappointing

Delivery is fine otherwise Varnished clog glue not dry Strap stained Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy Phone service told me I will contact you back never received an email or anything from them to avoid

I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site

Usually satisfied but not this time

Hat at least two sizes too big does not correspond at all to what I ordered.

A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....

Still no news about my order

Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?

Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office. Matter to follow... 1 star for non-delivery the products remain a mystery

Correct delivery

Delivery 1 month

We have not received anything to date

See below

Cap arrived stained.

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Put on sale the out of stock items

Very disappointed! I ordered a S/M hat, usually the S fits me very well. The same with 2 reducers, still too big. No commercial gesture on the shipping or return resulting in nearly 15€ lost for ultimately having nothing! Really disappointed!!!!

I ordered 3 items. The hat received is not the right color (I ordered beige, I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...

The site is pretty, the hat was very unpleasant.

It's impossible I cannot answer your question the recipient did not go to pick up the hat.

I have not received my order

Still no hat ordered on 04/05/2023 for 05/05/2023 I requested noting that it was not delivered on 05/05/2023 for the sum of 41.30€ paying the maximum price plus 2€ for another delivery to my home I am 84 years old that it be delivered on 09/05/2023 I paid again 2€ still nothing. 2 years ago 2 hats that I never received. Do you think this is HONEST

Cap sold as a creation of the Traclet house in waxed cotton Millerain, in fact it is a cap from the brand JAXON & JAMES with no certainty of the origin of the fabric that is found 45% cheaper on the site chapeauxetcasquettes.fr This is therefore a shameful dishonesty from the seller.

We have still not received the order planned urgently and which was sorely missed at our daughter's wedding. We are very disappointed and will certainly not recommend you to our friends.